Just as described on time sending packed well
Company replied
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Just as expected
Company replied
Exactly the product we needed to fit our space, and a fantastic price with free delivery. Good choice of payment methods too. Would have given five stars if it wasn’t for delay and lack of communic... See more
Company replied
Item arrived in good time, however it was broken in two places. I was offered a discount to avoid returns hassle which I took. The bin still works and I should be able to super glue the damaged frame... See more
Company details
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Good product, Delivered propt
Delivered propt, phoned a number , got through, a miracle nowadays, no waiting on phoen and, for emails. Explanation of when it would arrive, fine.
Really like the product, thought a very good price, as it was delivered
August 2, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your experience! We’re so pleased to hear that your delivery was prompt and that you were able to reach us quickly by phone—a rarity these days, as you mentioned! We always aim to provide clear communication and timely service, so it’s great to know that you were satisfied with the explanation of your delivery and the product itself.
We’re also glad you found the price very good and that the delivery met your expectations.
If you need anything else, please don’t hesitate to get in touch. We’re here to assist!
Warm Regards,
Team Brits Home Garden
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Great service
Fast delivery and the item as described.
Easy to open and not too heavy to transport.
July 30, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the fast delivery and that the item met your expectations. It’s great to know that the packaging was easy to open and the item was manageable for transport. Your satisfaction is important to us, and we appreciate your support.
Warm regards,
Team Brits Home Garden
I returned 3 x arch trellis stands at a…
I returned 3 x arch trellis stands at a cost of over £40, despite having proof on tracked postage return slip over 2 weeks later they still refusing to refund my money.
Well credit where credit is due, they've been in touch and are looking into this matter.
July 26, 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for reaching out. We’re sorry to hear about the trouble with your return and refund. To help us resolve this matter quickly, could you please provide your order number and complete shipping address by emailing us at cs@britshomegarden.com
Once we have this information, we’ll be able to investigate and ensure your refund is processed promptly.
Warm regards,
Team Brits Home Garden
They sent the wrong size table
They sent the wrong size table, sent it back, still no refund plus we had to pay return.postage for their mistake. Will now pursue this via amazon.tracking number
777582803645 by parcel compare, received by you 27th July 2024
Order number 203-6723847-5860317
Ordered a 60 x 60 you sent a 45 x 45
Sent back by parcel compare there invoice number 1885868 above is there tracking ref
July 25, 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
We apologize for the inconvenience you've experienced. To help us resolve this issue promptly, please share your order number and complete shipping address. This will enable us to track your return and process your refund as soon as possible.
Thank you for your understanding.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you’re enjoying your item and that it arrived quickly. If you have any further needs or questions, feel free to reach out.
Warm Regards,
Team Brits Home Garden
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The order arrived on time all went very…
The order arrived on time all went very smoothly
July 24, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the process went smoothly. If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm Regards,
Team Brits Home Garden
Shoddy company
Shoddy company. I ordered a pool from them via Amazon as they are a 3rd party seller on there. They delivered me.....a filter pump. No pool. I've messaged them several times and not once have they bothered to answer me. Absolutely appalling. Please do not use. I now have a pump I didn't buy and no pool that I've paid good money for.
July 31, 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
We’re very sorry to hear about the issue you’ve experienced with your recent order. To assist you in resolving this matter, could you please provide us with your order number and complete shipping address? This information will help us investigate the issue and work towards a swift resolution.
Thank you for your patience, and we look forward to sorting this out for you.
Warm Regards,
Team Brits Home Garden
The hose reel trolley is very good but…
The hose reel trolley is very good but in the construction of the wheel axel it is only a push fit and would be better if it was screwed together like the central frame joints.
July 12, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback on the hose reel trolley. We're glad to hear that you're pleased with the product overall. We appreciate your suggestion regarding the wheel axle construction and will certainly pass it on to our product development team for consideration.
If you have any other feedback or need further assistance, please feel free to reach out. We're here to help!
Thank you for choosing Brits Home Garden. We look forward to serving you again.
Warm Regards,
Team Brits Home Garden
Didn't even receive the product
July 11, 2024
Reply from Brits Home Garden
Dear Valued Customer,
We’re sorry to hear that you did not receive your product. Our customer service team has reached out to you via email to resolve this issue.
Please respond to our email at your earliest convenience so we can assist you further and ensure that your problem is resolved.
Thank you for your patience, and we look forward to resolving this matter for you.
Warm Regards,
Team Brits Home Garden
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Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that the item was as described and that you found it to be good value for money.
If there's anything else we can assist you with or if you have any further comments, please feel free to let us know.
Thank you for choosing Denny Shop. We look forward to serving you again in the future!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear that you found our pricing competitive and appreciated the up-to-date delivery information provided.
If there's anything else we can assist you with or if you have any further comments, please feel free to let us know.
Thank you for choosing Brits Home Garden. We look forward to serving you again in the future!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that your order arrived quickly and was well packaged. We always strive to ensure our customers receive their products in perfect condition and in a timely manner.
If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again!
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear valued customer,
Thank you for your feedback! We're pleased to hear that you found the stand sturdy and that it was delivered on time. Your satisfaction is important to us, and we're glad we could provide a positive experience for you.
Warm regards,
Team Brits Home Garden
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Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your positive feedback! We're delighted to hear that you were satisfied with our fast service and the quality of our product. Your satisfaction is our top priority.
If there's anything else we can assist you with or if you have any further comments, please feel free to reach out to us. We're here to help.
Thank you once again for choosing Brits Home Garden. We look forward to serving you again in the future.
Warm Regards,
Team Brits Home Garden
No response to requests for a returns label.
Order 16457 18th May for a weed puller.
£27.99
No response after three emails requesting a returns label so I can get a full refund as per your returns policy.
I have had to contact PayPal and inform them of the problem. Email sent again and still no response. A dispute will be raised soon.
Customer Service has been non existent.
Patricia Ahern
I have received a response today 30th June saying you have sent a returns label. I have not received it. Where was it sent to?
I cannot return until I have that address. I am still pursuing this via PayPal.
May 18, 2024
Unprompted review
Reply from Brits Home Garden
Dear Patricia,
Thank you for your feedback. We apologize for any inconvenience you have experienced. Our records indicate that we have sent you the return address, but it seems we have not received any response since then.
To expedite the process and ensure you receive your full refund as per our returns policy, could you please confirm if you have sent the item back to us? If you have any tracking information, please provide it so we can verify the return and process your refund promptly.
We understand your frustration and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you once again for choosing Brits Home Garden
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you were satisfied with our service, quick delivery, and well-packaged items. Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
Excellent service, wonderful plants!
I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very quickly, were lovely and fresh, and are really nice bushy specimens with lots of buds ready to open. As one of them is for a friend's birthday shortly, I am delighted that I will be able to present her with a wonderful flowering plant. Thank you very much for an excellent service and wonderful plants!
May 8, 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're thrilled to hear that despite initial apprehension, you were delighted with your experience with us. We're glad that you loved the range of plants advertised and that your purchase of 3 Hydrangeas exceeded your expectations. It's wonderful to hear that the plants arrived quickly, fresh, and in great condition, ready to bloom. We're especially pleased that you'll be able to present one as a gift for your friend's birthday. Your satisfaction is our priority, and we're grateful for your kind words. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
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Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you were satisfied with our service and delivery. We hope that when you get the chance to test the goods, they meet your expectations. If you have any questions or need further assistance after testing the goods, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that you were pleased with our fast and efficient service. Your recommendation means a lot to us. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
Searched online for a bike track pump…
Searched online for a bike track pump that would be cheap and light to travel with… I was shocked but very excited to find these guys who would ship online of course but they are only 10 mins drive for me so what’s not to like 😊. When I got there they were super helpful and 100% friendly, they also have a showroom and I browsed lots of interesting stuff… definitely a great wee find and I’ll be back… thank you
May 23, 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. It's great to know that you found exactly what you were looking for and that our proximity to your location was convenient. We're glad you enjoyed browsing our showroom and that our team was super helpful and friendly. We truly appreciate your support and look forward to welcoming you back again soon. If you have any other comments or need further assistance, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
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