Brixbox Reviews 

149
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the acrylic materials, noting that the display cases are sturdy, beautifully crafted, and feature stunning printed backgrounds. Consumers also appreciate how straightforward the assembly process is, allowing them to showcase their valuable collectibles without any major hassle. Many people share that items arrive very quickly and are extremely well protected by secure packaging. However, some people mentioned experiencing frustrating delays with delivery times along with occasional communication challenges from the support team. A few reviewers were not happy with assembly issues, describing difficulties where parts did not fit correctly and required extra effort.

What people talk about most

Product

People report positive experiences with product, highlighting the crystal clear acrylic panels, sturdy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the display cases are... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the fast shipping times,... See more

Order

Clients share satisfaction on order experiences, frequently highlighting fast delivery times within days of... See more

Customer service

Reviewers express mixed feelings about customer service, highlighting both praise and criticism. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I normally ordered the cases for my lego builds from another supplier - a big mistake! I found this supplier whilst looking for better prices and the case delivered from BrixBox for Minas Tirith is ju... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Brixbox display case for the LEGO Star Wars UCS AT‑AT, and I couldn’t be happier with it. The quality is absolutely outstanding — the acrylic panels are crystal clear, solid,... See more

Company replied

Rated 5 out of 5 stars

First of all, I am from the States and have purchased display cases from other competitors that took so long I had forgotten what I ordered. Second, the quality and customizable options make Brixbox m... See more

Company replied

Rated 5 out of 5 stars

Brixbox is the only display cases I use for my lego star wars collection as the product is really great and wonderful made and easy to put together and is always well protected and packed and a big pl... See more

Company replied


Company details

  1. Hobby Store

Written by the company

At Brixbox, our foundation is built on making quality LEGO® display case products. We design and manufacture each display solution with the same care and passion, as we would expect to be involved in displaying our own collectables. To stand out from the crowd, we use innovative and creative techniques to produce premium standard products, as well as eye-catching backgrounds to make the display a standout showpiece in any environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(149)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered 18 displays and have so far…

I ordered 18 displays and have so far setup about a dozen of them. They look incredible and I couldn’t be happier! I’m planning on another large order soon and I’m looking forward to seeing what new Star Wars displays come out in the future!

August 11, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for spending the time to leave a review! We are so pleased you love your display cases and will be back to order more! :)
Thank you so much!

Advertisement
Rated 5 out of 5 stars

Brixbox, smeagol & deagol

Ordered from brixbox as not all others even do the smeagol & deagol case, and its perfect! Its solid and the background is beautiful, extremely well priced, a great display case, and it was delivered in just 2 days! Will be sticking with brixbox for my other sets

September 26, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for taking the time to leave such a lovely review! I’m so pleased to hear that you’re happy with how your parcel arrived and, most importantly, with how it looks displaying your Sméagol and Déagol Lego set.

Thank you again for your kind words and support, it really is appreciated!

Rated 5 out of 5 stars

Great quality display case

Great quality display case. The printed rear display is well worth the extra. Packaging was really well done to avoid any mishaps.

September 17, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for leaving the time to give your review. We are pleased to hear you love the display case background and the quality of the case! Thank you again :)

Rated 1 out of 5 stars

Bad experience and choice of seller

Considering the price, I expected better, and customer service was nonexistent.
The connection blocks are not cubic, contrary to what the instructions or images on the website suggest.
This means they must be assembled in a very specific orientation.
The prints aren’t protected by vinyl film, and a scratch appeared during shipping.
You can see air bubbles in the clear plexiglass.
The magnetic mount doesn’t hold properly because the magnets repel each other!
I won’t be recommending Brixbox.

My reply:
The protective films were indeed removed, and there are indeed bubbles in the acrylic.
I did not damage the back panel during assembly; I should have refused the package upon delivery given its condition and the fact that the tape holding the panels together was completely torn.
Finally, I did not see your offer for a replacement.

August 28, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

We are disappointed to read this review, particularly given the level of assistance provided throughout this order, including modifying the display case to suit your specific requirements.

After receiving the case, you reported a scratch to the printed background. Based on the photographs provided, the damage appeared consistent with the hex key contacting the print during assembly, rather than transit damage. As a result, we offered a paid replacement background, which was declined. The matter was subsequently escalated to PayPal, who reviewed the dispute and decided the case in our favour.

We would also like to clarify the other points raised.

Our assembly instructions are clearly labelled as generic and show our standard full-cube connectors. The actual product images show the half-cube connectors supplied with this case. These simply need to be correctly orientated so the fixing holes align.

Our backgrounds are printed using durable hard ink in two layers and do not require a vinyl covering.

The reported “air bubbles” are in the protective film covering the clear panels, not the material itself. The first line of our instructions states that this film should be removed.

Finally, the magnetic components will only repel if one has been fitted upside down. Correctly orientated, they attract and function as intended.

We always aim to work constructively with our customers and resolve genuine issues. However, given the above and the outcome of the PayPal dispute, we do not believe this review fairly or accurately represents either the product supplied or the customer service provided.

Rated 5 out of 5 stars

Very Happy New Customer

I recently tried Brixbox for the first time after have a frustrating experience with another supplier who took months to fulfill an order. Brixbox were exactly the opposite! They are competitively priced, very good quality with a wide range of display cases for Lego! My display case arrived within a few weeks abd was exactly what I needed for my Star Wars set!

August 28, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you for your amazing review!
We are pleased to hear that you are very happy with your display case and that it arrived quickly!

Advertisement
Rated 5 out of 5 stars

Brixbox made a great product and it…

Brixbox made a great product and it arrived packed perfectly with no issues. The quality of their product is excellent and all parts were accounted for with extra screws supplied. The picture quality on the rear wall is excellent and really sets it apart. Delivery was good and timeframe was great and zero damages.

August 28, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

We're delighted to hear that everything arrived safely and well-packaged, and that you're impressed with the quality of your Brixbox. It's especially great to hear how much you like the picture quality– it really does make a difference to the display case!

Rated 5 out of 5 stars

It was amazing turned out amazing

It was amazing turned out amazing, overall great product

August 19, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for your review. We’re really pleased to hear that you love your display case. 😊 It’s always great to know that our cases are helping you display your collection exactly as you hoped.

Rated 5 out of 5 stars

BRIXBOX Display Case starwars minifigures

BRIXBOX Display Case for Multipack Minifigure Sets x6 Review

Another excellent display case from BRIXBOX and a fantastic way to display the Star Wars multipack minifigure sets. I chose the glossy black back panel, which gives the display a really premium look and makes the colours of the sets stand out brilliantly.

One of my favourite features is that these cases can be stacked on top of each other. There are two minifigures in this particular series to collect, so having two cases stacked together creates the perfect completed display. With 4 multipacks across each case, you can display all 12 minifigures in total, arranged perfectly in two rows of six. The stacked formation gives the entire collection a really impressive and complete look on the shelf, almost like one large display case rather than two separate cases.

As with the other BRIXBOX cases I've purchased, the quality is excellent. The acrylic is crystal clear, sturdy and very well finished, with each piece protected during shipping to ensure it arrives in perfect condition. Assembly is straightforward and doesn't take long, and all the fixings feel really solid once everything is put together. I also really appreciate the inclusion of a spare screw, which is a small detail but shows the thought BRIXBOX puts into its products.

Once assembled and stacked, these cases look fantastic. Having all 12 minifigures displayed together in two clean rows of six really gives the collection that satisfying completed effect. The glossy black background adds even more to the presentation and gives the whole display a professional, premium appearance.

The packaging and delivery were also excellent. As with my previous orders, the case was extremely well packaged for protection and arrived quickly via Royal Mail. I also received a delivery email with a time slot, which made the whole process simple and convenient.

I've now purchased multiple display cases from BRIXBOX, and the consistent quality, attention to detail, customer service and fast shipping are the reasons I keep coming back. Other companies can have much longer production lead times, but BRIXBOX has repeatedly delivered high-quality cases to my door within days.

I'd highly recommend these cases to anyone looking for a professional way to display their multipack minifigure sets. Being able to stack two cases and display all 12 minifigures together in a perfectly arranged 2x6 formation is a fantastic feature and really completes the collection. Another brilliant product from BRIXBOX, and it fits perfectly alongside the other cases in my collection.

August 1, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for such a lovely and detailed review!

We’re absolutely delighted to hear how much you love the cases and, especially, how well the two stacked cases work together to display the complete collection. A 2x6 formation with all 12 minifigures really does make for an incredible display!

It means a lot to hear that you’ve purchased multiple BRIXBOX cases and continue to come back to us. We put a huge amount of care into the quality, packaging and little details, so it’s fantastic to know these are appreciated.

Thank you again for your continued support and for taking the time to share such a brilliant review. We’re so pleased to be part of your collection, and we hope you enjoy many more Brixbox displays in the future!

Rated 5 out of 5 stars

Great little diplay case

I had the Gameboy Lego set for a while, and saw the case on the site and decided to get it. It looks so much better in the case!
I like the way it all hooks onto the back of the case so it all on display, and the graphics look really cool.
Was a great price, and was well wrapped to keep it protected during shipping.

August 6, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for your lovely words! We’re so pleased you love your display case, and we completely agree, the Game Boy set looks even better displayed in a case!
Thank you for choosing Brixbox and for taking the time to leave such a fantastic review. It really means a lot to us!

Advertisement
Rated 5 out of 5 stars

Forget the Competition - Buy Here!

I normally ordered the cases for my lego builds from another supplier - a big mistake! I found this supplier whilst looking for better prices and the case delivered from BrixBox for Minas Tirith is just superb! For a bespoke build, the delivery lead-time was impressive and the quality of the case supplied is excellent. All this whilst also being faster and cheaper than a main competitor by some margin, so what's not to like!! I will definitely use BrixBox again - thank you!

August 11, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much, Brian, for your wonderful review! We’re delighted to hear that you love your case, and it’s fantastic to know you’ll be back for more. We really appreciate your support! 😊

Rated 5 out of 5 stars

Fantastic products

Fantastic products to display figures

July 29, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you, Nathan! We’re so pleased to hear that you love our display cases. We really appreciate your support and hope to see you back again soon! 😊

Rated 5 out of 5 stars

Exceptional service and delivery!

Wow so ordered Monday arrived Wednesday assembled Thursday and filled 👌Now that’s a service for you! Not like there competitor’s who iv previously ordered from ordered January and took 3 1/2 months with every excuse! Anyway will definitely be putting in my next order 👍 many thanks 🙏

July 23, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you, Patrick, for your wonderful review! We’re so pleased to hear that you’ve been happy with both the delivery and our service. We always strive to provide high-quality display cases alongside excellent service and fast delivery. We really appreciate your support! 😊

Rated 5 out of 5 stars

Perfect display, quick delivery and brilliant communication

Order came within a week! It's absolutely brilliant. I paired extra for a printed back and I'm pressed that I did as it makes all the difference.
I did email about something and the team responded on a Saturday and were extremely helpful. Will order again. 100% recommended.

July 18, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for your wonderful review! We’re delighted to hear that you love your case and the printed backgrounds. It’s also fantastic to hear your kind comments about our customer service team, we really appreciate it!

We pride ourselves on providing high-quality display cases alongside friendly, helpful customer service. Thank you again for your support! 😊

Advertisement
Rated 5 out of 5 stars

Excellent quality of the display cases…

Excellent quality of the display cases that are crystal clear and feel high quality. The delivery was quick too and much quicker than anticipated

July 10, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for your excellent review! We’re delighted to hear that you love your display cases and that they arrived quickly. We really appreciate your support and are so pleased you’re happy with your Brixbox cases! 😊

Rated 5 out of 5 stars

Helpful Company & Great Boxes!

I would recommend using Brixbox to display your Lego sets. Before even mentioning what they are known for, I want to mention their commitment to customer satisfaction; Initially, I had an unexpected issue regarding my order due to shipping complexities caused by the ongoing situation in the Middle East. I wanted to ship my goods there, but when that became a challenging task, the team—specifically Lucy and Sussan—were incredibly helpful and transparent in navigating the situation and ensuring my order was redirected to an address in the UK.

I am very pleased to say that the company has since been able to provide a full refund for the delivery fee. Brixbox have gone above and beyond to resolve my issues and it has made me even more impressed by their customer service and commitment to their clients.

Beyond the support, the quality of their display boxes is outstanding—I purchased the boxes for a Lego T-Rex and Jack Sparrow Ship and I know that the display cases will really make the creations stand out. I look forward to being a returning customer in the future!

July 13, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for such a wonderful and thoughtful review! We’re absolutely delighted to hear that you’re so pleased with your Brixbox display cases and that you feel they really make your LEGO sets stand out.

We’re especially grateful for your kind words about our customer service team. We always want to make sure our customers feel supported, even when unexpected shipping issues arise, so it means a great deal to know that Lucy and Sussan were able to help and make the situation as smooth as possible for you.

Thank you again for your fantastic support and for choosing Brixbox to display your T-Rex and Jack Sparrow Ship. We’d love to welcome you back for your next display case! 😊

Rated 5 out of 5 stars

Good cases

Cases are great, assemble well and feel sturdy when built. Packaged well and the printed designs on them are fantastic

June 30, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you so much for your wonderful review! We’re delighted to hear that you love your display case and were pleased with how carefully it was packaged. We really appreciate your support and would love to welcome you back for your next display case! 😊

Rated 5 out of 5 stars

Brixbox minifigure display case…

I ordered a mini figure display case for the Lego Star Wars 20th Anniversary minifigure set. The website had a generic notice advising that there could be a delay up to 2 weeks, but as this wasn’t urgent, I was happy to wait and so I placed my order, which was straight forward. To my surprise, the next day I received an email stating that my order was now being readied for dispatch, and two days later it arrived, in a very sturdy box, with the display case cocooned in protective bubble wrap. The product is very well-made and uses quality acrylic materials and assembly is very straightforward with everything required being included. All in all I’m extremely happy with this purchase and would not hesitate to buy from Brixbox again

July 3, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thanks, James. We always try to turn orders around as quickly as possible. Some of the larger cases can take a little longer, but if we can get them out the door and to you sooner, the team certainly will 😊

Advertisement
Rated 5 out of 5 stars

case for the Lego Jaws

I bought a case for the Lego Jaws. Fantastic case that has really finished off the display. Swift delivery and well packaged to avoid damage. Excellent service. Thank you

July 1, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Thank you Neil, the Jaws set is so cool it really deserves a great display 😊 thanks so much for leaving your review.

Rated 5 out of 5 stars

Lego 25 Years of Star Wars display case

Amazing quality display cases. Easy to assemble, sturdy and look amazing with printed backgrounds. First time buying from Brixbox and will definitely buy from them again, great service.

June 27, 2026
Unprompted review
Brixbox logo

Reply from Brixbox

Good morning Jolyon, thank you so much for taking the time to leave your lovely review. 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look