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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the premium feel, clarity, and sturdiness of the display cases. Many appreciate how easy the cases are to assemble and how effectively they protect LEGO sets from dust, enhancing their overall appearance with features like printed back panels and customizable options. The delivery service is frequently highlighted as quick, well-packaged, and efficient. However, some customers experienced issues with their orders, including damaged pieces upon arrival or difficulties with alignment during assembly. A few reviewers also mentioned longer than expected shipping times or problems with customer service, citing unanswered emails or unhelpful responses regarding product issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the quality, design, and ease of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Clients share ambiguous opinions on order experiences. Some customers praise speedy delivery, with orders... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently purchased the Brixbox display case for the LEGO Star Wars UCS AT‑AT, and I couldn’t be happier with it. The quality is absolutely outstanding — the acrylic panels are crystal clear, solid,... See more

Company replied

Rated 5 out of 5 stars

Easy-to-assemble, perfect display case for the LEGO Star Wars Imperial Star Destroyer set. LEGO sets are notorious for getting dusty - this case helps keep the set dust-free while also presenting the... See more

Company replied

Rated 5 out of 5 stars

Beautiful display options for your valued Lego sets. What sets this company apart from the others is the option to also get a printed baseplate, matching the display case and the Lego set even more.... See more

Company replied

Rated 5 out of 5 stars

A fantastic product, the display case is well made and looks brilliant in place. Had a slight issue with the original order but the company dealt with the problem immediately, making sure everything w... See more

Company replied


Company details

  1. Hobby Store

Written by the company

At Brixbox, our foundation is built on making quality LEGO® display case products. We design and manufacture each display solution with the same care and passion, as we would expect to be involved in displaying our own collectables. To stand out from the crowd, we use innovative and creative techniques to produce premium standard products, as well as eye-catching backgrounds to make the display a standout showpiece in any environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’ve ordered a handful of display cases…

I’ve ordered a handful of display cases for LEGO minifigures, in different sizes - my boys love them.
The team at Brixbox were helpful and my most recent order only took a week to arrive. We’ll be back.

April 14, 2026
Unprompted review
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Reply from Brixbox

Hi John, thank you so much for taking the time out to leave such a lovely review, it's always nice to hear how much our displays are loved. 😊

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Rated 5 out of 5 stars

Purchased 3 brickheadz cases for my…

Purchased 3 brickheadz cases for my Star Wars Lego. Look great and backgrounds are awesome with little tags for character names which you can order some and personalise which I will be doing next order

April 9, 2026
Unprompted review
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Reply from Brixbox

Thank you! We love our Brickheadz here in the office, please that you do too.😊

Rated 5 out of 5 stars

Really high quality shame.We had to…

Really high quality shame.We had to wait so long for it to come

April 6, 2026
Unprompted review
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Reply from Brixbox

Hi Vanessa, thank you for taking your time to leave a review. 😊 and thank you for your patience. Our cases have become very popular since the start of the year and due to this we’ve expanded our team to help improve turnaround times, and shipping should be back to normal very soon.

Rated 5 out of 5 stars

Beautiful Gameboy Case

Without a doubt the best Lego Gameboy display case on the market. Beautiful!

April 4, 2026
Unprompted review
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Reply from Brixbox

Thank you Rusty, I have shared your lovely comment with our design team. 😊

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Rated 5 out of 5 stars

Jurassic Park T. rex Breakout Display

Absolutely incredible display case, it brings the entire breakout scene to life in the most amazing way!
The space inside is perfect and recommend the printed background as it transforms the whole setup into a proper cinematic moment. It genuinely looks like a scene lifted straight out of the movie!
Overall, this case is fantastic and takes the display from “nice model” to jaw‑dropping centrepiece. Highly recommended!

April 2, 2026
Unprompted review
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Reply from Brixbox

Hi Andy, Wow! thank you so much for such a lovely review. I’ve shared your comments with our graphic design team, and I know it will mean a great deal to them as they put a lot of care and effort into creating this case. 😊

Rated 5 out of 5 stars

Bought the display for the Lambo Sian

Bought the display for the Lambo Sian, delivery and shipment within 1,5 week. Awesome! Great as usual!

April 1, 2026
Unprompted review
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Reply from Brixbox

Thanks JJ for taking the time to leave your review. 😊

Rated 5 out of 5 stars

Just received my Hot Tub Stormtrooper…

Just received my Hot Tub Stormtrooper display case in super quick time (unlike some other suppliers) and it’s absolutely perfect. Fit, finish and design are spot on. Genuinely delighted.

March 30, 2026
Unprompted review
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Reply from Brixbox

Hi Jimowl, thank you for your review, the little Hot Tub GWP is a cracking little display, one of our fave GWPs 😊

Rated 5 out of 5 stars

Ordered for the Titanic

Ordered for the Titanic. Arrived in good time but unfortunately two corners broke in transit. Emailed Brixbox with photos. Sent out replacement sides now all built with Titanic inside.

March 20, 2026
Unprompted review
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Reply from Brixbox

Hi Martin, thank you for taking the time to leave your review, glad to hear your Titanic is no proudly on show. 😊

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Rated 5 out of 5 stars

Great quality product

Lead time was a little longer than first advised but I'm very pleased with the quality of the product. Really well made with an excellent finish and easy to assemble.

February 17, 2026
Unprompted review
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Reply from Brixbox

Hi Ben, thank you for taking the time to leave a review 😊 and thank you for your patience with the delay.

Rated 5 out of 5 stars

Balrog booknook display case

Got my display case for the lord of rings Balrog set. I have been choosing the display case from many companies like wicked bricks. But this display case definitely has the best features. It brings the Balrog Lego set to another level, makes it completely 3D and match the movie scene so well. I’m so impressed from the quality of the display case as well, every corner clicks well and perfectly.

Also the customer service is very professional and helpful. Would recommend whoever is looking for a nice display case to protect their Lego set.

March 16, 2026
Unprompted review
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Reply from Brixbox

Hi Chen, thank you very much for your lovely review. I will be sure to pass it on to the design and creative team 😊

Rated 2 out of 5 stars

Amazing Build Quality, BUT very questionable Quality Control and Customer Service

In short, amazing Build Quality, BUT very questionable Quality Control and Customer Service.

As background, I buy Lego display cases from many different online companies for public displays. I use many different suppliers simply because they can have a wide-range of lead-times (as others have commented) and so can be difficult to judge delivery dates.

There is no doubt that Brixbox produce fantastic quality and detailed display cases. But my recent experience with them has been awful. Receiving my £155 product after 5 weeks (as expected) and exquisitely wrapped. I opened it to find several scratched Perspex panels; loads of scuff on the decals - Couldn’t believe it! In short, I needed a replacement display case which would have probability taken another 5 weeks!

For transparency; I did send an angry email right away, and got a response to send pictures of the damaged panels for replacement. To date, it has been over 20 days and many subsequent emails to prompt them, but I have had no further response from Brixbox and/or no replacements sent….. Basically they are a blackhole….

Ironically, I have since displayed my Lego model using this Brixbox display case, in which I highlight the supplier and their purchasing info. It was covered in very visible scratches of which many people commented….

Sorry Brixbox, I did try to avoid this! Would however be grateful if you could actually respond so I don’t waist £155…

February 23, 2026
Unprompted review
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Reply from Brixbox

UPDATE:

Hi Paul,

It was great speaking with you last week.

We’ve tried reaching you a few times to confirm that you received your replacement parts. When you have a moment, could you please let us know that everything has arrived and is in order? We’d really appreciate it.

Kind regards,
Paul.




Hi Paul,

Firstly, please accept my apologies if you feel you haven’t received our usual high standard of customer care.

All parts are quality-checked before being shipped to our customers. The Perspex components are supplied with two layers of protective film, which in most cases keeps the finish fully protected and crystal clear during handling and transit. As you kindly mentioned, we also take great pride in how carefully our cases are packaged and shipped.

However, we don’t appear to have a customer named Paul in our recent orders that matches that purchase price. Is it possible the order may have been placed under a different name or reference.

Could you please email us referencing Trustpilot and provide your order number or the name the order was placed under so we can look into this for you and resolve the issue as quickly as possible?

Kind regards,

Sussan.

Rated 5 out of 5 stars

Disney Castle Case

Well worth the wait. Took little longer due to waiting for the connectors to ship in but kept me informed during process. The package was well protected and the assembly was straight forward. Well made and looks stunning

March 13, 2026
Unprompted review
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Reply from Brixbox

Hi rjhpunk, thank you for taking the time to leave your review, and a big thank you for being so understanding of the issue we had waiting for the connectors to arrive. 😊

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Rated 2 out of 5 stars

Disappointed

The case once complete looks good but the whole experience to get there was nothing short of horrible. The case took nearly 8 weeks to arrive after stating it’ll be 2-5 weeks on the website. I had multiple unanswered emails until there was confirmation email saying there was no connector cubes. Another 2/3 weeks later it finally shipped. The case itself was incredibly hard to put together with none of the pieces fitting together and having to be smashed in due to the holes not being big enough. Even had to try sand down some pieces to make them fit due to lazy cutting of the plastics. Overall the experience was not at all what was expected for the premium price tag and most likely will not use the service again.

March 13, 2026
Unprompted review
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Reply from Brixbox

Hi Aiden,

I'm really sorry that you didn't experience our usual level of communication. As you mentioned, we did have an issue with an unexpected delay with the chrome cube connectors needed to assemble the display case.

While almost all components of our cases are manufactured here in the UK, these small parts are sourced externally. They were scheduled to arrive in plenty of time before we ran out, but where held u at the import office due to unforeseen paperwork issues, something we have not experienced before.

We did send an email to all the customers that this would affect but we still understand your frustration that the display case was delayed past the deadline.

This issues was rectified as soon as humanly possible, and procedures have been put in place to make sure it doesn’t happen again.

I have asked one of the manufacturing team to contact you on the matter of the difficult assembly of the display case, all of our parts are precision cut using cad drawings and we pride ourselves on the accuracy of all our displays so I’m concerned there may have been some other factors hindering what should have been an easy build.

Rated 5 out of 5 stars

The display looks great

The display looks great, especially with the amazing printed base and background. It was easy to assemble, and the customer service was excellent. Highly recommended.

February 25, 2026
Unprompted review
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Reply from Brixbox

Thank you Veronika for taking the time to leave such a lovely review. The printed elements really help take your set to the next level, so we're really pleased you loved them. 😊

Rated 5 out of 5 stars

The Best Quality Cases

A regular customer of BrixBox due to their fantastic customer service and products. I just received my case for Set 40806. The quality is just as good now as when I got my first case. I can't wait to order and get my next case! No better company out there!

February 22, 2026
Unprompted review
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Reply from Brixbox

Hi Michael, thank you for your lovely comments 😊 The Gingerbread AT-AT is a great little set to display, we're really pleased you love it.

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Rated 5 out of 5 stars

Amazing

Amazing! I’ve had loads of cases from Brixbox now. Better quality than any around! Will defo use again and again!

February 15, 2026
Unprompted review
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Reply from Brixbox

Hi Lee, really pleased you love your cases 😊Thanks for the lovely comments, I'll be sure to pass them onto the team.

Rated 5 out of 5 stars

Fantastic quality. Competitive price. Transparent with any information.

Great quality products for very competitive prices. I have all of the Star wars helmet cases and they're fantastic.

Only ever had 1 issue with the quality a while back and the support staff sent a replacement panel out immediately.

there is sometimes a delay between ordering and receiving your product as quality takes time, one thing that stands out with BrixBox is their transparency of updating you when there are delays in their production or packaging.

February 12, 2026
Unprompted review
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Reply from Brixbox

Thank you, Thomas, for your lovely review. I know many companies say this, but at Brixbox, quality truly is at the heart of everything we do.

Founded and run by LEGO collectors, we genuinely understand how important these sets and displays are to the people who cherish them. It always means a lot when someone recognises that 🙂

Rated 5 out of 5 stars

UCS AT-AT Case

I recently purchased the Brixbox display case for the LEGO Star Wars UCS AT‑AT, and I couldn’t be happier with it. The quality is absolutely outstanding — the acrylic panels are crystal clear, solid, and feel genuinely premium. The setup was surprisingly easy too. All the pieces fit together cleanly, and the instructions were straightforward. It only took a short time to build, and the end result is incredibly sturdy.
I’ve added a few extra elements into my display, and the case handles the extra scene beautifully. It really elevates the whole setup. Highly recommended for anyone wanting to protect their UCS AT‑AT and give it a display worthy of its size and detail.

February 11, 2026
Unprompted review
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Reply from Brixbox

Hi Tosh, and thank you for your lovely review 😊 We are really pleased that you are enjoying your display case and hope to see you again soon! Always feel free to share your images on our FB page as I'm sure our lovely followers would like to see what sound like a stunning display.

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