Brixly - Cloud and Reseller HostingReviews 

Had a problem that was discovered early on Sunday (am) and started to panic..ticket opened and everything dealt with exceedingly promptly given the timing. All completed within 20 minutes with replies much sooner to initiate problem solving. Cant thank them enough!!

I can't praise the service from Brixly and Fraser enough, whenever I have any issues, which is usually down to my site or users, they respond quickly and very helpful with solid resolutions! I know my business can reply on Brixly to keep things running smoothly! Highly recommended!!

Resolution of service related issues within minutes... great responsiveness by the team as always.

Exceptional customer support, seemless hosting migration and fast servers.

I can’t say enough good things about Brixly. Their cloud and reseller hosting are lightning‑fast, and everything just works the way it should. Whenever I’ve needed help, their support team has been friendly, patient, and incredibly knowledgeable. It’s rare to find a company that combines great technology with genuinely great people. I’m thrilled with the service and wouldn’t host anywhere else.

"I have been a long-time partner and client of Brixly, and they consistently deliver enterprise-level service. Their hosting infrastructure is top-tier; the transition to their NVMe-based environment has significantly boosted the performance of our projects.

What truly sets them apart is their technical support. Their engineers are knowledgeable, responsive, and—most importantly—they actually understand the nuances of hosting and server architecture. Whenever I’ve needed assistance with DNS configurations or server-side optimizations, they have been proactive and accurate.

If you are a professional or a web agency looking for a hosting partner that values speed, security, and real, hands-on support, Brixly is the gold standard. Highly recommended for anyone who refuses to compromise on quality."

Brixly have always provided excellent service, I cannot recommend them more !

We have taken our hosting in house and trying to cancel has been a nightmare. Via a ticket they agreed to cancel three months ago but since then I have received demands for payment on at least 10 occassions - getting to contact accounts has not been easy so there seems to be no link between accounts and ticket support. I finally one month ago get someone to agree the cancellation (again) but geuss what invoices still keep appearing

I have been working with this company for around 5–6 years, but during the last year the quality of the service and support has dropped dramatically.

This is not the first serious email-related issue I have experienced. Problems with mail deliverability have been happening repeatedly over time: one time an IP is suddenly on a Microsoft blacklist, another time there is an issue related to the data centre, and then another deliverability incident appears again. For a reseller hosting environment where client communication depends on email working properly, this is extremely concerning.

The latest issue has been especially frustrating, and it's still ongoing. After migrating a client domain to their hosting, legitimate business emails started landing in spam/junk folders, especially with Hotmail/Outlook and Yahoo. This domain did not have the same issue with the previous hosting provider.

This has now been going on for almost two weeks and has affected real client communication.

I provided detailed information, full headers, multiple test cases and repeated explanations that the issue is not SMTP rejection. The emails are being accepted, but then classified as spam. Microsoft headers even showed an SCL value of 5, confirming spam classification.

I also tested with real business-style email content, not empty “test” messages, and even created brand-new Outlook/Hotmail accounts with no previous sender history or filtering rules. The messages still landed in spam.

Despite all of this, support repeatedly focused on only one domain, ignored the broader reseller/client-account context, and kept giving generic explanations about SPF, DKIM, DMARC, recipient engagement and content reputation. SPF, DKIM, DMARC and Microsoft Composite Authentication were already passing, so repeating that point did not solve the actual problem.

I also asked several times for the ticket to be escalated properly to someone who could investigate the outbound gateway/reputation side. That did not happen in any meaningful way.

One of the most frustrating parts was that, instead of investigating and fixing the current service I am already paying for, they suggested purchasing a dedicated IP. Later, they confirmed that outbound email is routed through an external gateway, meaning a dedicated hosting IP would not materially change mailbox placement behaviour in this configuration. In other words, they tried to sell me something that would not even address the actual problem.

For a hosting/reseller provider, this is unacceptable. I do not expect them to control Microsoft or Yahoo, but I do expect proper investigation, ownership, escalation and clear technical support when multiple legitimate emails from client accounts consistently land in spam immediately after migration.

After 5–6 years as a customer, it is extremely disappointing to see such a sharp decline in reliability, accountability and support quality. I genuinely regret trusting them with my business and my clients’ hosting. Looking back, I should have started looking for alternative providers much earlier.

I used to trust this provider, but at this point I can no longer recommend them for business-critical hosting or email services.

This is my go-to web host in the UK. Their servers are reliable and fast, offering all the best features required to run a successful blog, and the excellent customer service keeps me a loyal customer.

Paid Under Duress. Account Still Suspended. 5 Years of Loyalty Destroyed in 2.

I have been a Brixly customer for over five years. The first three years were genuinely excellent — reliable infrastructure, responsive support, and a service I was proud to resell to my own clients. Then Enix acquired Brixly, and what followed has been one of the most damaging business experiences of my professional life.
The Service Collapse:
Following the acquisition, Brixly began deprecating critical security features without any prior notice to users. Shortly after, my clients began experiencing severe email delivery failures — domains blacklisted by Google and Microsoft, security warnings displaying on sites with active SSL certificates. I raised the issue repeatedly. Weeks passed. No resolution. Their "in-house email delivery solution" arrived far too late and too unreliably to undo the damage already done. I lost approximately 60% of my client base as a direct result of these sustained failures.
The Suspension:
Because my clients couldn't use the service, they refused to pay me. Because they refused to pay me, I fell behind on invoices. My account was suspended — fair enough, that's policy. But Brixly then continued generating invoices for a second month of service I had zero access to. When I raised this, they acknowledged the service failures, expressed sympathy, and then told me: pay everything in full or we cannot help you.
Paid Under Duress — Still Suspended:
On 21st May 2026 at 2:35 PM, I made full payment for both invoices — money I went out of my way to raise, covering services I was denied access to, under pressure, with no viable alternative. Within hours of payment, a staff member then attempted to flag a third invoice generated on 18th May, due 1st June — an advance reminder — as grounds to keep my account suspended. An invoice that isn't even overdue yet.
As of writing this review, my account has been suspended for over 12 hours after full payment was confirmed received. Their own support team admitted there is a "technical error" preventing reactivation and escalated to senior engineers. I am still waiting.
What This Has Cost Me:
Loss of approximately 60% of my client base
Weeks of damaged business reputation
Clients unable to access their websites and email
Payment made under duress for services entirely inaccessible during the billing period
Over 12 hours of continued suspension after confirmed payment
Attempted pressure to pay a third invoice not yet due
My Message to Anyone Considering Brixly:
If you are a reseller, a small business owner, or anyone whose livelihood depends on hosting reliability — please take this seriously. The Brixly of 2019–2022 was worth recommending. What exists today under Enix management is a company that removes features without warning, lets email infrastructure fail for weeks, charges you for suspended services, and keeps your account hostage even after you've paid.
Five years of loyalty. Thousands in payments. And this is how it ends.
Do not make my mistake. There are better providers. Leave before they take your clients with them.

Bashiru Mansaray
Founder, Open Spare Investment (OSI) — Digital Infrastructure & Enterprise Development, Sierra Leone
Customer since 2020 | Reseller Hosting Client.

Stop reading reviews and just sign up. They are genuinely the best UK host I've used in 15 years of doing web dev.

One click WordPress install worked first time without any errors.

My monitoring shows 99.99% for the last year. Happy days.

Had a weird DNS issue that I couldn't figure out for the life of me. The guy on the live chat had it sorted in two ticks.

We have been using Brixly for our hosting needs and, while their support team is responsive and generally helpful, our overall experience has been challenging.

One recurring issue we have faced is that our hosting account on our server has, on multiple occasions, unexpectedly pointed to a different server. By the time this is identified and corrected with support, we experience data loss due to the misdirection. This has been a serious concern for us from an operational and data integrity standpoint.

Additionally, since October 2024, there have been at least two instances where their server experienced downtime, which significantly impacted our business operations and caused considerable inconvenience.

We do appreciate the effort and professionalism of the support team; however, the frequency and severity of these technical issues have made it difficult for us to rely on the service with full confidence. We hope to see improvements in system stability and account management to prevent such incidents in the future.

“Been using Brixly for a while and honestly can’t complain. The hosting is fast and does what I need, but the best part is the support team—they’re always quick to reply and actually helpful, which makes a big difference.”

“Had a couple of small issues here and there, but they usually get sorted pretty quickly. Overall, really happy with the service.”

Using their reseller package to host my own clients. Makes me look incredibly professional because the white-label stuff is spot on and the servers never go down.

If you run an OpenCart shop you know how ridiculously resource-hungry it can be. Brixly's servers eat it for breakfast. So much faster now.