Broadland Housing Group Reviews 

Zero ventilation in my bathroom, the bathroom window doesn’t open and hasn’t been fixed since before I moved in 7years ago. This resulted in ivy covering the window for two years before I finally got them to remove said ivy.
Mold throughout the property and only treated the kitchen when the whole ceiling was black (every other roam has mold).
Little to zero communication even after bringing the lack of communication up as a complaints, in fact the person who took the complaint did not call me back after giving me a promise and date he would do so… housing officer ignores emails.
Even with maintenance back logs they stated they would be cutting back on maintenance to “avoid having to raise rents”… they raised rents anyway and push the maintenance backlog further past an unacceptable level.
This brain dead move is in black and white incase they want to deem me a liar (I have the paperwork to prove this).
You can’t even go to the office in person.
I will say the majority of the staff taking the initial calls are polite and respectful yet they can only pass on information not solve these issues.
Totally disgusting business who need to be investigated fully.
Avoid if you can and for the ones who have little to zero options I wish you luck with dealing with this atrocious housing service.

My taps were making a noise very badly and I mean bad you could hear them outside groaning. Sally sorted out the repair which was a couple of days wait. The gentleman who came to repair the problem told me what he needed to do , but would need to come back. After two days sorted. He also was friendly polite and is a credit to Broadland housing.
Thank you so much , from a very happy tenant.

Having to wait months for important repairs. Huge strain on utility bills as a result, during a cost of living crisis. This association is disgusting. When i moved in a year ago the toilet wouldnt even flush! Had to have leaving care team sort it for me, if it wasnt for them i would of been waiting months! They seem very keen to contact you when they want some cute positive feedback towards their pathetic excuse of a company however when you are struggling with faulty appliances and severe mental health they dont want to know!!

My brother passed away. And they put his flat up on keyselect before he was even buried and got the chance to remove his belongings. Disgrace

This housing organisation is a joke. I’m sure they will try take this down this a factual account of this estate . take heed read this, house your self any where but with this organisation , in particular if you get housed in kessingland. Ryeburn close is full off travellers ,THEY TERRORISE THE LONG TERM RESIDENTS , RUN HOUSE YOURSELF ANY WHERE BUT WITH THE CORRUPTION THAT IS BROADLAND AND ITS SHADY HOUSING OFFICERS AND OFFICE STAFF .WHO GLOSS OVER THE FACTS THEY HAVÉ NO CONTROL OVER CERTAIN TENANTS AND THERE MILLIONS OFF DOGS ITS ACCEPTABLE FOR ITS TENANTS TO HAVE 8/9 dogs in there gardens at one time an let them run on the estate , one prime example .. If I could leave no stars I would. The tenants association is run by travellers and people with criminal records on the estate . This is the roughest housing estate going .if you get offered a house any where near hear leave run as fast as you can . Criminal activity an crime is comment place .

The out of hours team are a joke. No heating for 2 days. They are ment to fix in a 24hr period. Just spoke to the OOH and they have informed me that they cannot communicate with their enginners. Just have to wait. This happen in December with the hot water, took four days to correct and that was only because we had a service inspection. The house is 7c and we a freezing. God help the pensioners.

I am waiting to fix my house door. Door its rotten and broadland housing association ignoring my from summer. I take day off cost my holiday waiting.Your repair appointment for Door Frame Loose/Damaged is booked for Thursday 20 October. We will be with you by 15:00 and at your home for around 1 Hour. Your repair is booked for Friday 18 November. We will arrive between 08:00am - 12:00pm and be at your home for approximately 3 Hours. Good morning, Please be advised due to operative availability/sickness we have had to re-schedule your appointment for the door today to the 9th December in the morning.

The Hippo bag-skip outside my kitchen window now overflows with unidentified residents' discards. Placed on the lawn weeks ago by electricians working in the main building next-door, it is now a rain-soaked health hazard. Hippo, finally contacted by Broadland a week ago, were unable to collect it Monday due to roadworks. They will make another attempt 11 Nov. A tarp covering would help.

Utterly appalling. Paid over £245,000 for an apartment and have nothing but problems since I moved in 6 months ago. Reported burning smells purely out of concern for the building.. took 6 weeks to respond to. Reported no hot water.. appointment to fix this was booked for THREE AND A HALF MONTHS away. Out of hours team rude and uninterested, absolute bunch of jokers.. when i picture the office i imagine a load of lemmings just walking round bumping in to eachother with no clue whats going on. 1 star is too much for these remedials

I have been getting disgusting smells coming from my new neighbours due to cat litter and second hand smoke for over a year now but my Housing Officer won’t do anything about it. I’ve been living at my address for nearly twenty years and I’ve been a tenant with Broadland housing for over thirty three years.
I really feel that I have been bullied by my neighbours and surprisingly by my Housing Officer too because she never answered her phone when I tried calling her about this issue but she called me regularly telling me things like I can’t spray air freshener outside my door because my neighbour who smokes all day suffers with asthma and she even sent me a letter threatening to take out an injunction on me because I wedged the fire door open for a while just to let the smell out.
I really feel that Broadland Housing need to rethink their housing polices/rules because the new tenants they move in obviously affect people’s lives – I think it would’ve been more suitable for my neighbours to have been moved into a balcony flat being that they smoke profusely indoors and have two cats but don’t bother emptying the cat litter regularly. I can’t put into words how this is making me feel, let’s just say it’s making me feel thoroughly depressed…
All this coming from a Housing Association that boasts Housing with care -
I wouldn’t give any stars at all but I suppose sacrifices have to be made.

Decent housing association who fix repairs quickly and reliably and treat tenants with respect and fairness.