Broadway Pro Scooter Reviews 

1,430
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Awesome selection of helmets, damn good sale price, easy purchase, shipping took a little longer than expected but he its on the east coast. Highly reccomend Broadway.

Rated 5 out of 5 stars

Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them. Although it probab... See more

Rated 5 out of 5 stars

Excellent site with reviews and good product photos and descriptions helped me decide to purchase the envy prodigy s8 retro for my 11 yr old. The basic ground shipping was fast arrived in 2 or 3 days.... See more

Rated 5 out of 5 stars

The service and quality at Broadway scooters is a cut above the rest!! The company provided stellar rare service and personally called me to verify parts ordered for our custom scooter. Rather than ju... See more

Company details

  1. Sporting Goods Store

Information provided by various external sources

Broadway Pro Scooters - Complete line of Scooters, Parts & Accessories. Shop from our wide selection or build your own Custom Scooter. Visit us online or at our NYC store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,430)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast shipping

Fast shipping! Always have in stock parts and great prices! I ordered Saturday night and my parts were delivered Tuesday by noon!

July 22, 2023
Rated 1 out of 5 stars

Custom scooter builder

The scooter builder was very easy to use and I love the way my scooter looks, but it would be nice if it was rideable. On delivery the dropouts on a deck I had bought were stripped along with the inserts on the deck. I called about 3-4 times and emailed back and forth so many times but I was only told about the problem that I already knew about. I still haven’t had an arrangement for replacement made even though Broadway states “if you received defective merchandise or a wrong item, please contact customer service immediately upon receipt of your order to arrange for a replacement.” Kinda sucks to work hard all summer and save up just to buy a scooter that I can’t use.

July 19, 2023
Unprompted review
Rated 1 out of 5 stars

No phone number for customer service

No phone number for customer service
First order was canceled and refunded for some sort of possible fraud I tried to reach out unfortunately you don’t care enough to hear from your customers when there’s an issue. I placed the order again and the exact same thing happened. If my son wasn’t so excited to get the product I would never deal with your company again.

July 9, 2023
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Rated 5 out of 5 stars

Bike helmet

Great service and notification of product arrival and best of all a great product!

July 3, 2023
Rated 3 out of 5 stars

I ordered a Tilt Formula and payed for …

I ordered a Tilt Formula and payed for a griptape install, and purchased the griptape to be installed. Well it came without the griptape installed… I did it, and it didn’t turn out as well as it would have if they would have done it. They did refund me for the service though. Personally I think if this is part of your business you might not over look something like that…

June 25, 2023
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Rated 5 out of 5 stars

Special specialty shop

Not only did my kid get an amazing bike at a great price (on sale) but it came super fast in a completely different state, excellent for a local shop. They went out of there way. They are a specialty shop that treated me special! 🫡 respect

May 23, 2023
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