Canada Brokerlink Reviews 292

Thank you so much Arnold for all your help with my insurance , I really appreciate it I couldn't ask for better service you're great man have a good day, again I couldn't be any happier thank you so much .

No one answers the phones. The new way they have it set up you can’t get through to a person on the phone. Very clear they are trying to force clients to use an online portal. But when you need a person you have to be able to connect. Ridiculous poor service.

If I could give them a 0 I would. I was with bow valley insurance since 2015 with 4 vehicles and apartment insurance I didn’t know when broker link took them over but I just bought a New car and needed a quote and it was the most dysfunctional agency I have ever dealt with. It was a full week June 16-20 th of different ppl answering the phone hanging up on me etc. I talked to 5 different people and they all gave me 5 different quotes one of the people was very unprofessional demanding I send in bills of sale and my loner address .I had enough as I needed to pick up my car and still hadn’t gotten anything done. So I found Jeff Cook insurance here in Alberta I spoke to one representative who was amazing Matraca Miles who within hours had paperwork sent to me and I was able to get my vehicle on time. Also some of the quotes from broker link were 2600-2800 I ended getting 2200 from Jeff cool.

The Oromocto Branch does not accept Debit cards. Credit Cards only. Debit card paying is the most common method of purchasing today. I have never been told “We do not accept Debit cards” any where before this. Very poor customer service.

Dont doit these people are lost on the notion of service; any service. from picking up the phone to doing anything meaningful with your account(s) or monies paid.

Can never get through. What customer service. No one answers the phone. I’ve been on hold forever.

I had a great experience with Yasseen at Brokerlink. From the moment I walked in, they were friendly,patient,and took the time to explain all my options clearly.They helped me find the best auto insurance plan that fit both my budget and coverage needs.I really appreciate their honesty and attention to detail.I would recommend the Brokerlink and this agency to anyone looking for professional service.

Cant get anyone to answer the phone. If you call you are put on hold for hours until you hang up. Sent numerous emails with no response. If you are not a client of theirs they answer the phone right away, but soon as the find out your a client they tell you they can't help you. Used to be great customer service but not anymore. I am looking to cancel with Brokerlink, I would not recommend this company to anyone.

After spending all of my day off on the phone. I received no customer care , service or resolution on my cancelled policy for making a payment manually on the same date the where to auto withdraw the payment still cancelled my policy with no reinstatement. So Thanks to brokerlink i was hung up on I am out money , have no insurance and quoted for new policy 4 times the amount of my cancelled policy ! Wish I could rate them a negative

I have been a client for years. I can never get thru to local office. I own 3 properties never a claim my rates have jumped 1,200 in last 2 years and nobody will pick up phone to explain . I use to believe in keeping things local . Why bother will be shopping for other companies. Very disappointed with Sudbury office service is terrible. Ken wheaton

Broker link is a terrible company . I recommend you go else where. After 3 days of trying to reach someone to get insurance for a new vehicle on hold for a total of 6 hours and 18 minutes and cant reach any individual on the phone . I have experienced this numerous times. Next Renewal for our vehicles and house I certainly will not be using Broker link . The service is terrible !!

Cancel my insurance with out notice because they fail to submit documents on my behalf that I supplied them a head of time and spoke to a x representative (Wendy about the documents) . Then today informed me that they would not help get new insurance after my other insurance company wouldn't take me back on because to much time happen between the fail communication from broker link.

Worst service provider ever. The BBB will be in touch soon.

Brokerlink has no respect for customers. I was treaded like I have no rights. Detected ed to and every question was responded to with out respect for customer service. You wait 30 min to talk with someone only to be treated badly. Then I asked for a manager and I am told it could take 2-3 days before a manager will call me back, unreal. I pay over $7000 for insurance only to be treated with no respect.

10+ years dealing with the Mayfield location of brokerlink. This location has closed and now I have spent multiple hours on hold over multiple days trying to reach a human. This is absolutely disgraceful customer service. Unfortunately I will be leaving them and Intact as a result as last years renewal was also rife with complications. I have a 19year old SUV and a 15 year old truck no accidents in 35 years driving and my automobile premiums have increased by 20% over the last 2 years. No claims + depreciating vehicles = increase??? WTH. Last year I was hard pressed for time on the the insurance too bad they can't answer the phone they might have been able to retain my business. I would not recommend them to anyone as they have gone completely automated rather than training and paying a competent staff a reasonable wage. Also I put down todays date for review but this has been a problem for a year or more.

I have an existing policy with Intact Insurance, but was recently informed that I now need to go through BrokerLink to make any changes. Unfortunately, the experience has been nothing short of frustrating.
I attempted multiple times to contact customer service to add a vehicle to my policy, only to be placed on hold endlessly without ever reaching a representative. Out of curiosity, I tried calling the "new customer" line and got through in under two minutes—clearly, they prioritize potential sales over supporting existing clients.
However, the new customer line couldn’t help with my request, and I’m still stuck waiting to speak with someone who can. The lack of responsiveness and poor service is unacceptable. I’ll be exploring other insurance providers to avoid dealing with this kind of inefficiency in the future.

Tried contacting Brokerlink thru the main contact number and the local number in Sherwood Park.
No one answered the phone in multiple tries over a 2 day period. Terrible customer service! Terrible business model ! Tried an online quote thru our business association. Incomplete and No savings there! Maybe they are out of business ??

Horrendous customer service.
Scam merchants and thieves.
They will take as much money from you as possible and clearly have no interest or intention to assist on claims.
Avoid these clowns at all costs!!

Been with broker link for years. 45 minute wait for customer service. All you get is excuses for the wait. On line system didn’t work.

No on answers the phone. It is impossible to get in touch with the ottawa office 613-596-9697.

If possible I would have given them a zero. This is the most unprofessional company that I almost had a pleasure of dealing with and, thank God I did not. I had a non-pleasure of dealing with a Mrs Wiseman from St John's NL. During the initial call she seemed like a wonderful young lady and a pleasure to talk to. However, it was pretty much a Dr Jenkle and Mr Hyde situation. After a lengthy chat on the phone, I still needed to provide them with information. After gathering things and sending 2 separate emails to Mrs Wiseman she so happy to help me that even after approximately 5 weeks she still didn't email me. I don't care if there was issues,concerns, or whatever......... I believe this to be extremely rude and very unprofessional. Maybe it has something to do with the fact they are a part of Intact Ins. This is the most unprofessional company I ever deal with and after 37 years in the Military and living in almost ever province in Canada. I won't take their insurance even if it were free. I certainly hope this company and it associated company/s crash. Personal Ins Coy was a pleasure to deal with. I do place most of the blame on Mrs Wiseman herself. Only if she was a little more professional I would not have written this review.