BromoVolcano Reviews 79

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, highlighting drivers and guides who went above and beyond to ensure a smooth and enjoyable journey. People frequently commend the excellent organization of the tours, noting the punctuality, safety, and overall quality of the service, including comfortable accommodations and well-planned itineraries. Many consumers found the locations and holidays offered to be superb, exceeding their expectations. However, some customers also noted a lack of detailed information regarding the physical demands of certain activities, such as the distance and stairs involved in reaching destinations, which could be challenging for those unaccustomed to intense trekking. Additionally, a few people mentioned that some local guides had limited English proficiency, primarily focusing on taking photos rather than providing extensive explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Service

People report positive experiences with service, highlighting the excellent organization and reliability.... See more

Location

Consumers find the locations to be positive. Many reviewers praise the breathtaking landscapes, such as the... See more

Holidays

Reviewers mention positive feedback about holidays. Customers consistently report having a lovely and amazing... See more

Quality

Clients share positive opinions on quality, particularly regarding the hotels and accommodations. Reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

We had 4 days of pure adventure with Bromo Volcano, starting from Surabaya and arriving in Bali. Seeing the Madakaripura waterfall, hike at dawn at Bromo, blue flames and sunrise at Mount Ijen and f... See more

Rated 5 out of 5 stars

Absolutely perfect! Excellent advice, clear communication, and a fair quote during the preparation phase. Everything was arranged from the Netherlands by mail. Upon arrival in Surabaya, the pr... See more

Rated 5 out of 5 stars

We had a pretty good, Sympathic & gentle driver with Ridwan. He always took care of us, drove safe and was completely reliable. For Madakaripura Waterfall which we were not able to visit we g... See more

Rated 5 out of 5 stars

We did a 3-day, 2-night tour to Bromo and Ijen with our driver Ikmal, and the whole experience was fantastic! Ikmal was a great driver—always punctual, helpful, and full of useful tips along the way.... See more


Company details

  1. Travel Agency

Written by the company

BromoVolcano is a local travel agent in Indonesia. We help travellers create tailor-made tours in Mount Bromo, Ijen Crater, Tumpak Sewu Waterfall and other destinations around to suit travellers needs and desires.


Contact info

4.9

Excellent

TrustScore 5 out of 5

79 reviews

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Rated 5 out of 5 stars

We did the 3 day Bromo tour including…

We did the 3 day Bromo tour including the Madakaripura Waterfall, Bromo and Ijen. From start to finish an amazing and very well organised tour. Our driver Pras was amazing in driving us to all the destinations and the local guides at all spots were very friendly and well informed too. We would highly recommend this tour!!

November 8, 2024
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Rated 5 out of 5 stars

Seamless trip from start to finish!

We had the most incredible 7 day tour of Java. Our agent Anne could not have been more patient and helpful whilst personalizing the trip for us. Every guide and driver we had was exceptional and the itinerary ran seamlessly from start to finish. Would 100% recommend to book your trip with this company.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended experience

BromoVolcano helped us organize a few days in East Java, a wonderful land. Everything went great, our travel agent Anne was always available to help, even when we still hadn’t book yet. The hotels we stayed in were very nice, and so was the car we travelled with. The two guides that accompanied us throughout the journey were some of the kindest people we met during our stay. We are grateful for this journey and for the people that helped us along the way.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great company, amazing tour!!!

Bromovolcano organized for us an amazing 8-days tour through Java. Everything went smooth and was perfectly organized. Anne, our travel agent, personalized the tour upon our wishes and added a stop at Kalibaru between Bromo and Ijen. She was always available via mail during the organization of the tour and on whats app during our stay in Java, gave us good advices and her support during the whole trip. The company had to book the accomodation, all of them were really good (we upgraded ours only in Yogyakarta because it was really close to the train station), tickets for the tours, provided us local guides in every place we visited. They really made the difference and took care of us, especially Riki at Ijen. Saiful our guide in Yogyakarta was simply amazing and our driver Nafis in East Java drove us safely everywhere, always on schedule and really took care of us. I absolutely recommend to everyone to book your trip through Java with BromoVolcano for an amazing and stress-free experience.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Everything was well organised and always on time with schedule. We had amazing activities, we also really enjoyed Tibuhan island for snorkelling as an alternative to Ijen which was closed for activities. The drivers were very patient and always available. The hotels were beautiful and very comfortable too. The staff was very kind in every place we visited.
We are very thankful and satisfied of these unforgettable days.

August 29, 2024
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Rated 5 out of 5 stars

Best travel experience through Java

We had an amazing experience with them including good local guides like Saiful in Jogyakarta and very kind drivers like Tamah who took us through the island of volcanoes. Accomodation was excellent and good quality of the service provided at all time before and through the trip. I really recommend to book your trip with them as 100% trustful and helpful.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience!!

Amazing Experience!!

I highly recommend Bromo Volcano tour. The guide and the driver were so kind and helpful and Anne was always ready to assist us and meet our needs.
All was so perfect!!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and professional agency

We did a 3 day tour to Bromo and Ijen from Malang to Bali with BromoVolcano, and it was really well prepared. They are very professional, quick answers and information very clear. Hotels were very good and driver and guides fantastic.
Unfortunately, Ijen was closed but they give us different options. Highly recommended.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, very well organized tour. Easy to deal with agency. Anne always goes an extramile by suggesting ways to improve the trip. I highly recommend to book your Bromo experience with them

August 14, 2024
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Rated 5 out of 5 stars

Excellently organised tour

We booked the 7 day Java tour including Borobudur, Prambanan, Tumpak sewul waterfall, Mount Bromo and Mount Ijen. Due to activity Mount Ijen was closed and we went for snorkeling to Tabuhan Island.
The tour was excellent organised: really kind and helpful drivers and tourguides. Our tourguide (Saiful) in Yogyakarta was really nice and took his time. At the waterfall and mount Bromo we had local guides who really took care of us and were really helpful, especially with our youngest child. They even helped him climbing the mountains, which was a relief for us. The drivers were really kind and helped us too.
The hotels were great.
I really would suggest everyone to book a tour with Bromovolcano.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

5 star plus!

Our tour was perfectly organized and everything went smoothly! Our driver was great, prudent, nice and very careful.
The hotels were great.
Because the Ijen volcano was closed, we were offered an alternative program (rafting), which was also great.
Thank you very much for the unforgettable tour and the always open and very responsive communication.
We can highly recommend the agency!
Patrik & family from Switzerland

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect organization, highly recommend this tour company

I would like to thank your very much for the great tour over the last few days.
Everything went perfectly. All the drivers were super nice and took us safely to our destination.
The tours were great and the guides were all very friendly, took great care of us and looked after us really well.
the hotels were also great, especially the hotel on the ijen.
Only one thing is not so nice, that we have to go home now ;-)
many thanks for everything and best regards
Kati

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was perfectly organised

Everything was perfectly organised, from the first contact via email to the tour itself. The staff (Anne, drivers and guides) were very friendly, helpful, professional and patient. They really want to fulfill customer’s expectations. Anne answered our questions very fast and gave us good advices while preparing our trip.
Everything was even better than we expected. We highly recommend this tour operator.

June 1, 2024
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Rated 5 out of 5 stars

Reliable travel agency

We highly recommend Bromo Volcano. Anne was super reactive to respond to our mails and gave us all the explanations needed during the organization of our trip. It was possible to upgrade the hotels selection according to our wishes. All steps in our 4 days trip were perfectly organized. Our driver was friendly and driving safely (which is an important point in Indonesia). They also have a What’s app hotline that you can contact anytime during the journey.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great trip, great company

Great trip, beautiful destinations, ran like clockwork nice organisation. Anne was our liaison and was efficient, available and attentive. Java is a great destination and this an excellent company.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wunderful days at Java

We did the 7 Days Essential of Java Tour with bromovolcano and were very excited.
We extended the tour by two days according to our wishes.
Many thanks to Anne for the good organisation of the tour. She was always available and worked incredibly quickly to ensure that everything ran smoothly and according to our wishes.
Even when changes were necessary, due to the weather or heavy traffic, they were made very quickly and without any problems.
The accommodation on the trip was wonderful and we immediately felt at home.
Special mention must also go to our guide Wiwik in Yogyakarta. She gave us a lot of information about the places we visited and about Javanese culture and was incredibly friendly and helpful.
A big thank you also to Mario and Pras, who drove us safely and competently through the traffic at Java, always responded to our wishes and were also able to tell us a lot about the island.
It was an incredibly wonderful experience!

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience in Java!

I did the 4 day Surabaya-Bali tour, and wow, what an incredible experience!! Every day was amazing, so much to explore and so much beauty in Java. My driver Pras was simply amazing, and all the guides I had along the way were professional and friendly. As a young solo female traveller I felt very safe and was very glad I chose to be with a tour. There’s a lot of driving, and a few very early starts, but it’s all so worth it! Anne was very communicative and designed the tour to meet my requests, so grateful! Highly recommend BromoVolcano to anyone, it’s a really well organised company that go above and beyond to ensure you have a great time!

February 8, 2024
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Rated 5 out of 5 stars

Private West Java Family Tour

We hired a custom tour throughout West Java with them. We were picked up in Ubud, Bali and then we visited the Ijen Volcano, Mount Bromo, and Yogyakarta. The tour was private, they were in charge of looking for all the transportation, accommodation, entrance tickets, and even restaurants in between places (the food was not included, but the restaurants they took us to were amazing). Everything went smoothly, we had a very pleasant experience and we would do it again with them. Out tour manager was always super available for any questions we had.

November 19, 2023
Unprompted review
Rated 4 out of 5 stars

Great service and communication!

Hugely satisfied with the service provided by BromoVolcano. Our contact person always communicated quickly and clearly. Together we put together a customized trip, and also on site all communication went smoothly. Both on Mount Bromo and Ijen Crater we had a very nice guide. We were also very satisfied with our driver, who took us everywhere for two days.

September 10, 2023
Unprompted review

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