Brook + Wilde Sleep Reviews 211

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more

Rated 5 out of 5 stars

Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more

Company replied

Rated 5 out of 5 stars

I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my four season duvet. The high quality materials give it a luxurious feel its incredibly comfortable and cosy. What I love most is its adaptability the design lets you switch betw... See more

Company details

  1. Bedroom Furniture Store
  2. Mattress Store

Written by the company

Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.


Contact info

3.8

Great

TrustScore 4 out of 5

211 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just received my new mattress and it is…

Just received my new mattress and it is amazing! The best nights sleep I have had in years, thank you to the customer service team for helping me pick my mattress and keeping me up to date with delivery information.

January 8, 2024
Rated 5 out of 5 stars

Just received my order and I am…

Just received my order and I am delighted with the quality. I don’t normally leave reviews but I really felt I had to......congratulations Brook & Wild Sleep your customer service team were first class answering my questions efficiently and the end result is a very satisfied customer.

January 8, 2024
Rated 5 out of 5 stars

First purchase from this... Love!

First purchase from this company and couldn't believe the quality of the protectors I ordered!
Delivery was super quick and efficient.
Thanks to the team who kept me up to date with all of the information I needed

January 9, 2024
Rated 5 out of 5 stars

Suprima mattress 5*

I bought a Suprima mattress last month and I've slept better than I have in years. So comfortable and the customer service is fantastic. Strongly recommend!

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent mattress

Excellent service , staff were very helpful in timely pre Christmas delivery
Mattress is the best ,Elite firm - this is my third one from brook and Wilde :)

December 22, 2023
Rated 5 out of 5 stars

Supremely comfortable

Ordered an Ultima mattress which arrived on time with a professional and friendly service and the mattress is extremely comfortable. I’m so glad I upgraded my mattress as I was starting get back pain and it’s massively improved since getting this new mattress. Highly recommend.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Sleep

Super smooth ordering service with helpful advice. Mattress ordered and delivered on time.

December 19, 2023
Rated 1 out of 5 stars

As others have said

As others have said

Company is a clone of their previous which they shut down to avoid honouring orders and warranties of their inferior products

Flagging all negative reviews because it must hurt their poor feelings to read the truth of their terrible behaviour

Do not purchase anything from this company as within 18 months you have a saggy mattress

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding product and service

Fast and excellent delivery service! Mattress is just amazingly comfortable. Soft yet supportive, thick yet comfortable. I think it suits all positions sleepers. Will definitely consider to change my entirely house mattress in the future. Thank you for your wonderful product and service.

December 13, 2023

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