Brookhavenlaw Reviews 

524
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the friendly and helpful staff who take the time to explain the debt relief process clearly and answer any questions promptly. People mention that the customer service team is very professional, kind, and provides continuous support throughout the journey. However, some customers also noted that communication could sometimes be improved and response times felt slow. A few reviewers experienced unexpected increases in their payment plans or expressed serious concerns regarding the negative impact on their credit scores. Others felt that tracking balances and navigating multiple departments made the overall procedure slightly complicated.

What people talk about most

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

Staff

Users describe positive interactions with staff, frequently noting that representatives are friendly,... See more

Service

Customers had positive experiences with service, frequently praising the professional delivery, transparency,... See more

Payment

People report ambiguous experiences with payment, as while some reviewers appreciate reasonable terms and... See more

Response time

Reviewers mention ambiguous feedback about response time, as some consumers highlight that representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everyone at Brookhavenlaw are so courteous and professional. They listened to my needs and helped me comprehend the process. Although I joined not too long ago, they're still in the negotiation p... See more

Company replied

Rated 4 out of 5 stars

The process was explained but the timelines were not near close to accurate. It would have allowed me to manage my expectations differently regarding events that happened. Because of that, I was often... See more

Company replied

Rated 4 out of 5 stars

I'm being hounded by PayPal (it's only the account with the highest amount). I use the cash card and the really small amount which is up to date. I told them I'm in a debt consolidation but they haven... See more

Company replied

Rated 5 out of 5 stars

Brad S. was very knowledgeable & patient with my concerns. He corrected my info & explained everything thoroughly. His reassuring tone & words made me feel comfortable about my decisions & hopeful fo... See more

Company replied



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

524 reviews

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4.3

All reviews

(524)

265 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a list of creditors and all I…

I had a list of creditors and all I have done is pay on time and they have taken care of the list of creditors most places advised me not to get rid of the amounts so fast but I felt comfortable and Brookhaven was up for the challenge

October 28, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 4 out of 5 stars

It's a great service

It's a great service, once you get ahold of a representative.

November 4, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience. We're pleased to hear that we met your expectations as we continually strive to provide excellent service.

Additionally, one of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.

Rated 5 out of 5 stars

Life changing decision

I like the fact that I can sign into my account and view all of the work being done on my behalf. The staff that I have dealt with is friendly and professional. My decision to go with this company was not only a good decision, but the best decision.

October 27, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your glowing 5-star review. We're absolutely delighted to hear that we met your expectations as we continually strive to provide excellent service. We truly appreciate you taking the time to recognize our continued efforts and honored that you chose our services.

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. Just let them take care of it and don't worry. All you have to do is answer an e mail here and there.

November 1, 2026
Unprompted review
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your glowing 5-star review. We're absolutely delighted to hear that we met your expectations as we continually strive to provide excellent service. We truly appreciate you taking the time to recognize our continued efforts and honored that you chose our services.

Rated 4 out of 5 stars

made it easy to understand

made it easy to understand

October 22, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience. We're pleased to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

I gave Brookhaven Law Group 5 stars…

I gave Brookhaven Law Group 5 stars because they have truly made the entire process easy and stress-free. They have taken the time to understand my financial situation and helped me find a better way to manage my payments.

Whenever I have a question or concern, someone is always available to assist me and guide me toward a solution. I especially appreciate how professional, knowledgeable, and understanding the staff are. They always treat me with respect, take the time to listen to my concerns, and explain everything clearly so I can fully understand my options.

I genuinely appreciate the entire team and the way they go above and beyond to make sure I feel comfortable, informed, and supported throughout the process. It's refreshing to work with people who genuinely care about helping others. I highly recommend Brookhaven Law Group!

October 21, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your glowing 5-star review. We're absolutely delighted to hear that we met your expectations as we continually strive to provide excellent service. We truly appreciate you taking the time to recognize our continued efforts and honored that you chose our services.

Rated 1 out of 5 stars

STAY AWAY FROM BROOKHAVEN LAW!

STAY AWAY FROM BROOKHAVEN LAW!

In my experience, Brookhaven Law is a complete waste of time and money. They present themselves as a company dedicated to helping people resolve their debt, but what I experienced was the exact opposite.

Instead of providing meaningful solutions, they drag the process out for months while the fees and interest continue to pile up. By the time you realize what’s happening, you may find yourself in an even worse financial position than when you started.

How can a company claim to help people get out of debt while making their financial situation worse? Their fees and the additional costs can end up costing you more than dealing directly with your credit card company.

From my experience, the only thing they seem interested in resolving is how to put more money into their own pockets while delivering little to no meaningful results.

My advice? DO NOT FALL FOR IT. Contact your creditors directly, negotiate your own payment arrangements, and protect your hard-earned money. You do not need to pay a company to drag out a process that is supposed to help you become debt-free.

I would NEVER recommend Brookhaven Law. Save yourself the frustration, the wasted months, and the unnecessary expense. With all the fees that they charge.!!! Scam.

October 29, 2026
Unprompted review
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience.

One of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.

Rated 5 out of 5 stars

What should you do when you have debt

Brookhaven, talks to you about how things will work. And how they are going to do to get your payments down . They will work with you and for you .

October 21, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

Everyone was friendly and helpful

Everyone was friendly and helpful. I have been working with them for a few months and clearly all of them were wonderful in dealing with the creditors. It has been a huge relief not having to deal with them myself and my phone is quiet for the first time in quite awhile!

October 28, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

Always kind and helpful

Always kind and helpful

October 20, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

In about 1 1/2 years they have…

In about 1 1/2 years they have negotiated almost all of my credit card debts. I tried two other places previously and they did not get anything negotiated in that same
timeframe. They communicate quickly. Highly recommend.

October 26, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

Brookhaven for me is the BEST …

Brookhaven for me has been absolutely the BEST. Already 7 accounts have been settled/being paid off, all with the help of Brookhaven. I never would of been able to do myself all the work they have put in with negotiations, 3 more to go... getting there.
Everyone is always so kind, answer my many questions, never judging.
5+ Stars without hesitation!!!!

October 26, 2026
Unprompted review
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your glowing 5-star review. We're absolutely delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

Excellence people

Great services

October 21, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 4 out of 5 stars

I very grateful that they were able to…

I very grateful that they were able to solve my situation and now I can breathe a little better knowing that they're good at what they do..thanks

October 26, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 5 out of 5 stars

Excellent corespondence with every…

Excellent corespondence with every agent or person I have dealt with, especially phone communication.

October 25, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

Rated 4 out of 5 stars

Overall the experience has been good

Overall the experience has been good. Customer service is always kind however, not clear. I got into a situation concerning settlements as things were not explained or excuted as explained. It has cost me time and money. I understand they need to be paid for their services however, I feel the fees are excessive and years go by before things are paid off. As this is a debt reconciliation company, it would be nice if they worked with you to pay things off quickly.

October 26, 2026
Unprompted review
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and your highly rated 4-star review.

Additionally, one of our specialists will be in touch to discuss your individual concerns further. We value your feedback, which is carefully considered as part of our commitment to continually improving the service we provide.

Rated 5 out of 5 stars

Getting the job done

Getting the job done

October 16, 2026
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Reply from Brookhavenlaw

Thank you for taking the time to share your experience and for your 5-star review. We're delighted to hear that we met your expectations as we continually strive to provide excellent service.

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