Brooks Running Reviews 629

Excellent customer service. I dealt with Camilla who was so helpful.

My only go to for running trainers .
Any issues resolved immediately ! Customer service team are a credit - (special mention to Fatma) they listen and don’t give excuses . If you’re not happy they genuinely are there to help you . Would 100 % recommend them if you are unsure ! You will not be disappointed.

I ordered a pair of Glycerine Max 2 from a different retailer, not from Brooks direct. I had some trouble with pain/bleeding missing toenails etc. I queried the 90 day run happy promise and the other retailer told me to contact Brooks directly. I spoke with someone over the phone who then directed my issue to email. After a few emails back and forth a lovely lady called Camilla sorted my problem out and sent me a new pair of trainers. It was clearly my mistake in ordering the wrong size. I was advised to get a gait analysis from one of Brooks trusted retailers, which I did. As it turned out the Glycerine Max were good for me, I just needed a bigger size. Camilla was incredibly helpful and kind and made the process really easy and I couldn’t be more grateful! Thank you!

UPDATE: Brooks responded positively to my recent order issue. I am still waiting for a new order. I will leave as is, or if upon receipt of the new order is incorrect, will update again.

I ordered men’s adrenaline extra wides, 11.5. I received women’s reg 8. Uhm. The Brooks brand is going downhill. I’ll update IF return is satisfactory, and I am able to, here. Too bad. I am really liking the Hoka vibes right about now.

Excellent customer service from the beginning to the end from Jess when using the 90 day returns policy.

bought a pair of Caldera 8 which had an issue on the upper. had a claim open with Brooks and they purposed a one-time courtesy pair replacement.
Good Customer service! Good Trust!

My wife recently experienced a minor issue with a set of Brooks Running shoes and provided feedback to the company. She had bought Brooks Running shoes for many years and wished only to make the company aware.
Having provided the feedback Brooks Running conducted a very prompt investigation and without hesitation offered to replace the shoes which was unexpected.
Thanks to Fatma for her great and prompt communication.

I'm on my 3rd pair of Brooks running Trainers now, the Adrenaline GTS. This year, I brought the latest version, I did a 10k road run, and some of the stitching had appeared to pull/thread. I emailed Brookw with photos and explained I'd only been out once...customer service was super swift, and a replacement pair of trainers are now in the post!

Absolutely fantastic customer service!!!! Jessica replied to my email so promptly was super helpful & I'm delighted with howissue was dealt with 😀 great job 👏 well done Brooks 💯% on customer service. Thank you Jessica 🤗

Got in touch with Brooks customer service as I felt my pair of Adrenaline 24 GTS trainers had worn out a bit prematurely (I think a slightly harder rubber on the sole could have slowed the issue). Got connected with Jess, who was super prompt, proactive and able to sort out a great solution for me.

Great products, great customer service, and 90 day trial period, can't recommend Brooks enough.

My Brooks running shoes are gorgeous! I love them. Customer Service is prompt and friendly too. I love this company! Thank you customer service for all your help with my order!

I have always loved Brooke’s trainers so when there was an issue with my new ones I was disappointed. However, Jess resolved my issue really quickly and was very pleasant throughout. These trainers are the best!

Offered a refund which i accepted but then they stopped replying to my emails, no refund given!!!!!!! AVOID!!!!!!!!

Quick delivery and excellent customer support. Kindly recommended!

The shoes are amazing- I cannot recommend them enough! It honestly feels like I am walking on a cloud! If you are interested in some really high quality shoes then look no further! Thank you Brooks!

Very helpful customer service. Glycerin 23 are very comfortable

The customer service of this brand is brilliant. So helpful when an issue was raised, and gave advice on gait and also replaced the product.

First class service from speaking to the lovely Jess via telephone to all email correspondence through to a resolution.

Nothing was too much trouble, and all of my emails were responded to without hesitation. It was a pleasure dealing with you 🙂

Highly recommend!

Bought some adtenaline GTS trainers and they are the most comfortable footwear I've ever owned. So supportive and when I had a slight issue with them customer services were wonderful. Shout out to Jessica!

Had a tricky situation with a return as I bought trainers overseas. Jess from Brooks customer service kindly resolved the situation as a one off for me which I’m very grateful for. No fuss no bother and I’m loving my replacement trainers already.