Brown Bear Reviews 

492
•
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Only just got a new grinder, triedit out on the Sweet Brazil coffee great flavours much better than any supermarket blend. My only problem would be deluvery I ordered 2 small bags and they were se... See more

Rated 5 out of 5 stars

Recommended by a friend & all I can say is excellent coffee & service is quick & friendly. I’ve only bought ground coffee & ive tried most of them & our favourites are, Columbian sweet & fruity not to... See more

Rated 5 out of 5 stars

Got a Xmas present of Brown Bear Breakfast blend, which was delicious, so decided to try their other coffees by purchasing direct. An excellent choice! First class customer service from start to f... See more

Rated 5 out of 5 stars

A few weeks ago I wrote a slightly disgruntled review of Brown Bear. The way the company dealt with my complaint was hugely impressive. A swift and immediate personal response plus some coffee restor... See more

Company replied

Company details

  1. Coffee Store
  2. Kitchen Supply Store

Written by the company

We love great coffee. All Brown Bear beans are carefully selected from farms around the world and then prepared by our expert roasters to give you the unique taste on which we pride ourselves. We have one of the largest coffee selections in the UK with over 16 different coffees to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

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4.8

All reviews

(492)

11 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent Service

Found this company to be one of the best value on the net. Have used before to buy some filter papers and have found them to be, cheap, reliable and the delivery is prompt. The filter papers are of good quality and I will use them in future.

April 8, 2015
Unprompted review
Rated 5 out of 5 stars

great service

Faster delivery than expected (and paid for). No issues whatever and being able to pay via amazon account helped to speed up the process too.

March 31, 2015
Unprompted review
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Rated 5 out of 5 stars

Great service

Nice website, coffee well explained. Allow payments via Amazon. Parcel arrived very quickly and very well packed.

March 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service 😀

A few weeks ago I wrote a slightly disgruntled review of Brown Bear. The way the company dealt with my complaint was hugely impressive. A swift and immediate personal response plus some coffee restored my faith! When you buy on line things will sometimes go wrong but it's how a company deals with these hiccups that makes the difference. The products I bought were top notch; an efficient and stylist grinder and delicious coffee☕️☕️ Will be recommending widely!

March 25, 2015
Unprompted review
Brown Bear logo

Reply from Brown Bear

Hi Annie,

We're so sorry to hear that you received an additional grinder and that you didn't receive the confirmation e-mail for your first order!

We can arrange a return for the additional one if you'd like, so we'll drop you an e-mail to sort this out for you.

Best Wishes,

Brown Bear Customer Care

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Rated 5 out of 5 stars

Great Service and good coffee

Purchased the Brown Bear Coffee Selection which consisted of 5 different strengths for a present. Recipient was highly delighted with this gift. Would recommend and purchase again.

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

Superb!

I've ordered just once from Brown Bear, but won't hesitate to do so again very soon. Great coffee and absolutely cracking customer service; a rarity in itself these days. Some big name businesses could certainly learn a thing or two from this set up about how to treat customers.

Thanks a lot guys. I will be back!

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

Coffee, plain and simple.

Brown Bear has a simple selection of coffees on offer, ordering is easy and delivery is swift.

The rewards, or beans, are generous too.

March 24, 2015
Unprompted review
Rated 5 out of 5 stars

An eye opener

I've just been getting into coffee and tried plenty of local roasters but these guys are amazing. The coffee is superb, service is great. Ended up signing up for a subscription, every brew is a pleasure.

March 23, 2015
Unprompted review
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Rated 4 out of 5 stars

A good experience after an initial issue

I ordered an Aeropress on a Tuesday and selected 2 day delivery. After 2 days I had not heard anything so I contacted support, only to be told that an item had not been in stock and was now being shipped for next day delivery. For the inconvenience I was given a partial refund. I am very happy with the assistance given by Jess in customer service who made sure the Aeropress arrived on time

March 19, 2015
Unprompted review
Rated 5 out of 5 stars

Brown Bear coffee

Excellent coffee and service at a great price, I have been using Brown Bear for about a year now having tried many others and this is the best coffee i've ever tasted, highly recommended.

March 18, 2015
Unprompted review
Rated 5 out of 5 stars

Great attention to detail

Placing an order from my iPad, I wasn't certain that the order had gone through, so tried again. As per usual, I received confirmation later that the order had in fact been placed twice. But what did BB do?Cancel the obvious duplication. Proving that at the heart of great businesses need to be people who do the common sense thing! Thanks BB!

March 14, 2015
Unprompted review
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Rated 5 out of 5 stars

Get your coffee cuddles from the Brown Bear!

Got a Xmas present of Brown Bear Breakfast blend, which was delicious, so decided to try their other coffees by purchasing direct. An excellent choice!
First class customer service from start to finish...quick delivery..."beans" earned for discounts on future orders..and of course lovely coffee!
Well worth a try coffee fans!

March 13, 2015
Unprompted review

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