Broxbourne Marketing Reviews 25

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have worked with Chris and his team for the last 3 years. They have done a great job in helping me with my Google Ads and SEO, as well as supporting me when minor website issues have arrised. I... See more

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Rated 5 out of 5 stars

I was recommended Chris and Jessica from at least two other Health Practices, they certainly lived up to expectations. I used them to help build our online presence through Google Ads, and they listen... See more

Company replied

Rated 5 out of 5 stars

I had a great experience. The team are friendly, professional, and really knowledgeable. They took the time to understand my business, gave clear and honest answers, and were always responsive. They... See more

Company replied

Rated 5 out of 5 stars

Chris & Team at Broxbourne Marketing has been an absolute game changer for my business, Sphere Osteopathic Clinic. From building a professional, high-performing website to expertly managing my Go... See more

Company replied


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4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

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Rated 5 out of 5 stars

Chris & Team at Broxbourne Marketing…

Chris & Team at Broxbourne Marketing has been an absolute game changer for my business, Sphere Osteopathic Clinic. From building a professional, high-performing website to expertly managing my Google Ads campaigns, his work has made a real and measurable impact.

Not only does the website look fantastic, but it’s also clearly built with strategy in mind—bringing in consistent enquiries and new patients. His management of my Google advertising has been a huge success, delivering strong results and excellent return on investment.

Chris is knowledgeable, responsive, and genuinely cares about the success of his clients. If you’re looking for someone who understands both the technical and marketing sides of growing a business online, I can’t recommend him & team highly enough !

April 1, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thanks so much for your review Niro! It's been a privilege working with you right from startup a few years ago. Here's to more future success :)

Rated 5 out of 5 stars

5 stars - JUST DO IT AND GIVE THEM A CALL

I have worked with Chris and his team for the last 3 years. They have done a great job in helping me with my Google Ads and SEO, as well as supporting me when minor website issues have arrised.

I couldn't have grown the clinic without them, and I'll continue to use them way into the future as it's important to have a solid foundation of SEO and Google Ads for any clinic to thrive.

April 27, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thanks so much for your review Andrew. It's been a privilege to be working with you and your business over a very exciting few years!

Rated 5 out of 5 stars

Absolute top class service

Absolute top class service. Cannot recommend highly enough. Not only the quality of the performance in my business, but the humble, informative, authentic nature of Chris and the team.

April 22, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thanks for your review Rick! It's been a pleasure watching your business grow and thrive since you started with us!

Rated 5 out of 5 stars

Boosting our New Patient Numbers

I was recommended Chris and Jessica from at least two other Health Practices, they certainly lived up to expectations. I used them to help build our online presence through Google Ads, and they listened to my needs and worked efficiently and autonomously to provide this. We have certainly seen an uptake in the amount of new patients that find us through web search since we began to work with them. I have really enjoyed the experience of working with them both.

April 22, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thanks Alex! It has been a pleasure working with you and we're really pleased to see the ads have been producing real results.

Rated 5 out of 5 stars

Chris Dann and his team are great

Chris Dann and his team are great. Very helpful. They know my business and make good suggestions. Prompt and efficient. I can thoroughly recommend them.

April 17, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thank you Angela. It has been a pleasure having you as a client over the years and wish you all the best for your well-deserved retirement!

Rated 5 out of 5 stars

Highly professional, trustworthy, and results‑driven

I had a great experience. The team are friendly, professional, and really knowledgeable. They took the time to understand my business, gave clear and honest answers, and were always responsive.
They explained plans and priorities clearly and kept everything simple. Thanks to their strong teamwork, they helped me achieve my goals and I’ve already seen increased bookings and a clear return on investment. It gave me real peace of mind knowing I could trust them with this part of my business, freeing up my time to focus elsewhere.
Highly recommend.

March 31, 2026
Unprompted review
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Reply from Broxbourne Marketing

Thanks so much Kerri, it was a real pleasure working with you and we're delighted you are seeing more bookings and going from strength to strength!

Rated 5 out of 5 stars

Real Growth, Real Expertise with Broxbourne Marketing

I cannot recommend Chris Dann and Broxbourne Marketing highly enough. As a first-time reflexology practitioner, I needed guidance to get my business off the ground, from website design and content to SEO and everything in between. From the moment I met Chris, I knew I had made the right choice. He was empathetic to my situation, understood the challenges ahead, and was confident in his ability to help.
Thanks to Chris and the Broxbourne team, my business has experienced amazing growth. You can truly tell Chris is passionate about his work, it shows in every step of support he offers. Don’t be fooled by other marketing companies promising quick fixes, real growth takes time, and with Broxbourne Marketing, you get the real deal.

May 5, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks so much for your review John and still a pleasure to share in your success!

Rated 5 out of 5 stars

I want to thank Broxbourne Marketing…


I want to thank Broxbourne Marketing for their outstanding work on our marketing initiatives. From the start, they took the time to understand our business goals and developed a strategy that truly delivered results.
Their expertise in was evident throughout the project. The team was professional, responsive, and always went the extra mile to ensure we were satisfied with the work.
We've seen higher conversion rates since working with them, and we couldn't be happier with the outcome.
Thank you for your dedication and excellent service. We look forward to continuing our partnership!

November 6, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Sammy! We're very pleased with the Google Ad results and organic rankings, look forward to replicating that success with map rankings.

Rated 5 out of 5 stars

Service Experience & Quality

I contacted Chris Dann at Broxbourne Marketing for designing my website and for online marketing. Chris offered a range of options in line with my budget. He is very knowledgeable, professional and displayed understanding of my needs. He promised that website will be online by 6 weeks and he delivered ! Thank you, Chris. I highly recommend him.

October 21, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Paul, it was a good project and very happy you're pleased with the results and our service.

Rated 5 out of 5 stars

Great team

Great team, very responsive and knowledgeable, Chris did a great job on my website and SEO and it has produced long term positive results. I highly recommend.

November 18, 2024
Unprompted review
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Reply from Broxbourne Marketing

Thanks Jim for your kind comments

Rated 5 out of 5 stars

I work with Chris and his team and it…

I work with Chris and his team and it has massively improved the exposure of my new osteopathy clinic. This has resulted in adding more osteopaths and growing my business. I would highly recommend.

August 1, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks for your review Iain. Really pleased to have seen your business grow and wish you every success in the future!

Rated 5 out of 5 stars

Genuine advise and real results in setting up my Google Ads. Can't recommend enough!

I worked with Chris Dann years ago at the beginning of my journey, and found him to be incredibly generous with his knowledge, time and advise on how to improve my website SEO. Four years later my business has grown and I went back to Chris and his team (used to be called MYCO, changed their name to Broxbourne Marketing) for advise on how to make more in depth tweaks to my website, which has also evolved over time, and to set up Google Ads to help drive leads for my growing clinic, and they have done an amazing job. I saw a dramatic jump in my website rankings after they helped tidy up and optimise the backend of things, and the Google ads have been more effective than I could have hoped for, generating more leads and more revenue. There were some issues with my Booking software ( I run a sports massage clinic) with the Google Tag conversion tracking codes, but they went above and beyond to try and fix this, hiring outside sources who all encountered the same issue. Eventually I spoke directly to Google themselves and after a 90 minute phone call, Google themselves came to the same conclusion that it was my booking software that was the problem, and advised me to contact them to get them to fix thing from their end. This gave me confidence that Chris and his team did their best. Highlight recommend these guys, super friendly and genuine guy, and you can trust him to give you a realistic assessment of whether their services will likely be useful for you depending on the size of your business and what your specific goals are!

July 4, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks for your wonderful review Natalie. It's been great to watch your business grow and you truly deserve every success!

Rated 1 out of 5 stars

constant spam from this person 3 emails…

constant spam from this person 3 emails in 2 weeks avoid and use a proper company

you are an idiot

June 18, 2025
Unprompted review
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Reply from Broxbourne Marketing

I notice you have left 9 reviews on Trustpilot, all 1-star reviews for companies whose services you have never used. You have even left a 1-star review for Trustpilot.

As well as our paid channels and In line with GDPR, we reach out directly to certain businesses who we think can benefit from our specific expertise.

As a result of that outreach over the last few months, 405 people have chosen to download our free marketing guide and benefit from that expertise. We receive nothing for this. Many others have chosen to have a free marketing call with us where we have helped and advised them on their marketing and asked for nothing in return, nor tried to pressure them into our services.

Also in line with GDPR, every email we sent to you said you can reply STOP to be added to a permanent Do Not Contact list. Instead you have chosen to do this.

We are a “proper company”. We are registered with Companies House, hold insurance, have been trading several years and do an excellent job. I include our Trustpilot link in the emails we send to you so that you can verify this, and never thought anyone might be so malicious as to use it to harm a small business over a few emails they could have simply replied one word to.

I cannot find your name in our outreach database which suggests to me that it is fake, so I can’t even remove you from it.

Nevertheless we will be stopping our email outreach and focusing on our other channels having discovered just how petty someone can be over it. I’m sure you see this as some kind of victory. It is not, it just means hundreds more people like the ones we have already helped for free won’t get help in the future. Well done.

Rated 1 out of 5 stars

Deeply Disappointing Results From Broxbourne Marketing

We contracted Broxbourne Marketing to deliver a comprehensive digital strategy for our physiotherapy clinic in Farnham. The brief was clear: improve SEO, support seasonal campaigns, manage CRM comms, and launch a properly tracked PPC campaign.

What we received was a complete failure in delivery and execution:

Google Ads setup was fundamentally broken. We paid over £1,200 for event tracking and waited five weeks for it to be done, yet conversion tracking was never tested properly. Online sales still don't trigger in Google Ads! Clear evidence of misconfigured goals and faulty implementation.

Landing pages were built, but delivered a 0.25% conversion rate. That’s shockingly low and not commercially viable. They now need to be scrapped entirely.

Keyword research and deployment were charged for, but zero keywords were configured in the ads. Not one. (see evidence photo) This is more than negligence—it appears premeditated. When you're paid for a service and deliberately don’t deliver it, that steps into fraudulent territory.

CRM email support was amateur at best. It took five weeks to complete a simple welcome email sequence, and they couldn’t figure out how to send emails from Pipedrive. That was the last straw.

SEO performance deteriorated. Our rankings dropped, blog content was never delivered, the NAP issue (Name, Address, Phone) on citations remains unresolved.

We hired Broxbourne Marketing so we could focus on running our clinic—what we got instead was three months of poor delivery and cleanup work we now have to pay for.

We’ve revoked all access and requested a full refund. If that isn’t resolved, we’ll pursue legal action for breach of contract, damages, and loss of earnings.

Avoid at all costs. If you’re a clinic owner looking for a marketing partner, this is not the team to trust with your business.

If you are not technical, it would be easy for them to hide these things from you.

May 7, 2025
Unprompted review
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Reply from Broxbourne Marketing

We worked for 2 months not 3, and it was we who terminated your contract, not you. The fact that a small agency like us would terminate a reasonable-size contract after just 2 months says a lot about what it’s like to work with Lake Therapy Farnham, and with you - Dan Lake - in particular.

There is nothing wrong with your Google Ad setup and you did not pay £1200 merely for event tracking. After we had fixed the consent banner issue left by your last agency - which had left you with months of junk analytics data - all actions were tested and worked fine. In fact 5 conversions were registered in Google Ads in the first week.

Landing page (not pages) - Your 0.25% figure is based on one particular conversion action - of which there were several - not on total conversions. The landing page was in fact built according to your specifications and approved by you. I raised with you that we were highly constrained by your website builder but you would not entertain changing it. We also wanted to do more by coding more sections to get around this, but you refused.

You can’t set up Google Ads with “zero keywords configured” as the ads won’t run. Your Ads were configured with your primary keywords e.g. physiotherapy, physiotherapy near me, etc.

It took several weeks to complete your email sequence because you wanted several rounds of revisions, which is fine, and we completed more than double our contracted hours to complete this to your satisfaction. However, your feedback was consistently delivered rudely and unprofessionally, alienating my team. I raised this issue with you but it was ignored and you continued in the same vein, which is part of the reason I terminated your contract.

It was you who couldn’t figure out how to send an email from Pipedrive, not us. We had already raised your solution with Pipedrive support who confirmed that it wouldn’t work (check your support history). When I gave you a heads up that we were doing it a different way you called us “amateurs” and again proposed the same wrong solution (which would have sent your induction sequence to your entire email list every time someone new signed up).

There is no “cleanup” work to do. You approved all the work we did at weekly meetings and backups were taken on your server right at the start. If you believe it’s that bad then reinstate the backups. When I terminated your contract I also asked if you wanted anything by way of handover and would have been happy to assist with this if you’d wanted.

The “last straw” was in fact the latest in a series of insulting and unprofessional emails from you which led me to terminate your contract. During the short time we worked together you also sacked your VA after less than a week of working with them, said your photographer was useless before you’d even seen the photos, and patronised your wife’s every suggestion (most of which were better than yours - take note). Now you’re upset because you’re clearly used to bullying everyone around you and we wouldn’t stand for it.

My team all refused to deal with you directly and it was a huge relief to all of us to see you go. Far from avoiding us, it is toxic people like you who need to be avoided. Grow up.

Rated 5 out of 5 stars

Our new website has been excellent for…

Our new website has been excellent for business and always receives compliments. Chris and the team always on hand to answer any questions we have.

March 1, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Grahame it's been a real pleasure to have you as a client over the years.

Rated 5 out of 5 stars

Broxbourne created a perfect website…

Broxbourne created a perfect website for me and my business is flourishing as a consequence. They are a very professional company, no question is too big or small and they are always there to support me and my business

April 2, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Emily and delighted to be supporting you in the next stage of your business and life!

Rated 5 out of 5 stars

Reliable and good communication

I worked with Chris and his team a couple of years ago to design and build my website, and have used them a number of times since. I always find them to be reliable, and good at communicating with their clients to help solve any problems quickly and effectively

March 11, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks for your review Gavin. Always a pleasure to help!

Rated 5 out of 5 stars

Chris and his team are very easy to…

Chris and his team are very easy to work with. They listen to what your expectations are and are very prompt and responsive with their work.

April 2, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Monika, the clear communication from your side is a massive help!

Rated 5 out of 5 stars

Fabulous team who work to understand your needs

The team were fabulous from start to end. I needed a site which was modern, simple and intuitive yet holding a lot of information. I worked with Chris who asked all the right questions, set up the site and got things working really well. Loads of people wanted to know where I'd had this site built and now some of them are also customers.

April 11, 2024
Unprompted review
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Reply from Broxbourne Marketing

Thanks Humaira. A really interesting project and great to be helping to make a difference. See you soon :)

Rated 5 out of 5 stars

Chris and his excellent team are very…

Chris and his excellent team are very thorough and have been so dedicated in helping my business with it's marketing. They've helped me lots with Google ads, SEO and are always on hand if I need any other tech help. They're brilliant.

April 2, 2025
Unprompted review
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Reply from Broxbourne Marketing

Thanks Tim, it's always a pleasure and we continue to enjoy working with you!

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