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3.8
2 reviews
No history of asking for reviews
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Dejligt med en shop, hvor man afstår at sælge en vare man ikke længere synes lever op til forventningerne, eller passer til kundens behov og man gider bruge tid på at finde alternativer også selv om man så overlader salget til en konkurrent. Det kalder jeg ærlig service.
Vi havde bestilt nogle letvægts-håndklæder og efter tre uger havde vi stadig ikke hørt noget. Efter at have kontaktet virksomheden telefonisk og blevet forsikret om en hurtig tilbagemelding gik der igen tre dage uden noget svar. Vi kontakter ham igen, og han har stadig ikke undersøgt sagen. Et par dage efter lægger han en telefonsvare besked om at de alligevel ikke kunne leveres, men han vil overføre pengene til os igen. Nu er der gået en uge, og vi har stadig ikke modtaget vores penge.!
Ikke nok med at vi havde bestilt den til en fødselsdagsgave - i god tid vel og mærket - så har vi altså ikke kunne få dem leveret og stadig ikke fået penge retur. Uacceptable dårlig service eller ja helt mangel på samme!
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