Brummstadt Reviews 

2013 Prado GX, "Flagship" with all the extras.
After a lot of comparisons during the Black Friday sales, I settled on the oversized "Flagship" version from Brummstadt, added a bunch of extras and paid a premium price for what I expected would be a premium product. Sent the photo of the dash with my order as requested.

Received the Head Unit in good time and set about the installation process. I've done this before so it shouldn't be too hard. so I thought.

I even read the instructions before I started. Stripped my old unit out, which was a previous upgrade. Started running the cables for the extras such as GPS receiver, DABS receiver, 4G receiver, Mic, OBD2 Receiver, 4K Dash Cam... Plugging everything in with the extremely limited and poorly translated instructions. (Looks like it has been translated into Klingon by a drunk Romulan).

Parts of the old unit needs to be disassembled and inserted into the new one. I figured it out using videos from another popular model.

In brief, the oversized head unit covers half the AC Unit control, so you can't install the AC Controls once the Head Unit is installed. You also can't install the Head Unit once the AC Unit is installed. Tried prepositioning them together to install at the same time, and also fails.

The Hazard switch needs a cradle and an extension cable. Neither were supplied. Kevin keeps telling me I can just pop out the cut out on the other side and move it there, so I don't need an extension cable. This is not possible as the other side isn't cut out and there are no retaining clips to hold the cradle. They provide a video from another popular company showing the installation of a standard sized model, on a different model vehicle with a different sized hazard switch. They sent me this twice because they think this shows how to fix the problem. it doesn't.

I've sent them lots and lots of photos, videos and emails. But they don't seem to be paying attention. Ive asked for them to call, but nothing yet.

Testing the unit has had some problems. Bluetooth won't connect the OBD2 device and the WiFi starts, then switches itself off and reboots the device.

The microphone sound is very unclear also.

I am wholly unsatisfied with the build quality and service so far. I am not interested in modifying the device or my car to make it fit.

"Guaranteed fit or we will fix it"... What does this mean? Cause the only one trying to fix it is me.

"3 year warranty/30 day returns... What does this mean?

"Expert support for Aussie Drivers/7 days a week incl public holidays"... What does this mean?

I'm sure the standard size will fit nicely, but given the trouble I've had so far, I have no confidence in the product or the service/support.

At this point, I am seeking a full refund.

Had amazing help from Patrick from the very first question I had to the questions he answered after installation with a fast response. It was quite easy to install, looks fantastic! Partner very happy with it. Could not fault this company at all 5* in everyway, would definately recommend them & would buy from them again.

Partick was quick with a response to my queries and provided very good advice.

The back up for installation was a main factor I selected this product and it has been excellent. Tommy was my main contact. He was extremely professional and knowledgeable with his timely replies to issues that occurred. Also back up by other team members was always helpful. The head unit is now functioning well. It is so important to send photos to them when requested for their diagnosis.

Quality product, easy installation and great support from Tommy when I misunderstood some instructions.

I recently installed a new screen and fascia from Brummstadt in our Jeep. The unit works well overall and is a noticeable improvement on the factory setup.

There were some initial issues with the microphone and CarPlay, but with assistance from Tommy and Patrick these were resolved quickly. Their support was straightforward and effective.

The wireless CarPlay can be slow at times, particularly when two different phones are used in the vehicle. Using wired CarPlay has reduced most of these problems.

Overall, the product is functioning as expected and the installation process was supported well by the team

Patrick at Brummstadt was incredibly helpful in resolving the issues I was having with my CarPlay and microphone. He took the time to clearly explain what was going wrong, walked me through the options, and made sure everything was working properly before closing things off. His communication was prompt, professional and friendly throughout the whole process, which made the experience stress‑free.

Great store to buy a radio from as I upgraded my 2013 troopy .
Base model works great and as intended easy to set up you get everything as pictured for a good price, easy to install too. (Does use up phone data though that may be a user problem 😅)
What sets these guys apart is the absolute phenomenal customer service and products
I first had to get help with a setting I had accidentally disabled and needed help figuring out and they were quick at replying and very helpful
The second time I decided after having the head unit for a while to upgrade to the standard model to suit my needs better and Tommy in particular, has made the entire process of returning the base model and getting my current one super easy, no fuss . These guys go the extra mile to make sure you have all the information you need, it's easy to understand and are happy to help with any issues you have even small problems - 100% recommend and thankyou again to Tommy and the store for the fantastic help!

The response time from Patrick each time I've needed technical help has been great, with the information being spot on. Would definitely purchase form Brummstadt again.

All parts delivered on time, most questions answered promptly, still trying to resolve connectivity with the obd port

Great customer service. Sorted me out with the right head unit for my WRX and followed up to make sure everything went to plan. Highly recommended

I bought a head unit from Brummstadt a couple years back and the support has been unreal. Kevin has gone above and beyond helping me through every technical issue I had. He checked in, made sure everything was working properly, and even offered to walk me through the interface step by step whenever I needed it.

It’s rare these days to get customer service that’s actually personal, patient, and genuinely helpful - but Kevin absolutely delivered. Couldn’t be happier with the experience. Highly recommend Brummstadt, and definitely give Kevin a shout-out for outstanding support.

A genuine desire to help and to get the product working as it should. We purchased a replacement head unit for our 2013 RAM as we wanted to have easy access to maps, music, TPMS etc. Neither of us are particularly tech savvy, and we struggled to understand the differences between Android auto and the unit's need to connect to wifi for some applications. Patrick walked us through what needed to be done, suggesting different wiring configurations to get the unit working. He was patient, giving us time to carry out the steps he suggested, and checking in to see how we were progressing with the set up. Most of his instructions were clear and easy to follow, and if we told him we didn't understand he found a different way to explain it so we did. We would not have been able to get the unit working without his help. Overall we are happy with the unit. Still got some tweaking to do to improve sound quality, which Patrick assures us will be easy to do.

Exceptional customer service and quality products. Thanks to Patrick for all the help.

Very helpful with information and assistance from ordering to installation. Many thanks to Kevin for guiding me through this. Very happy with experience
Regards Don

Bought a new unit for my 650i, top model. Kevin provided excellent support when I needed some tweaks on my install.

It looks gorgeous.

The service from these guys is impeccable. More than enough to make up for some teething problems meshing our apple devices with their android system

Excellent product. Have previously installed top brand name head units in other cars and they have always been a pain. This was an easy plug and play, with the Hilux harness provided. Only issue I had was with the reverse camera, emailed support and Kevin put me straight on the fix, was just changing the setting from 360 to reverse took 2 mins. This is a much better system than the original and having Bluetooth CarPlay is awesome. Also read a review that said the sound was crap, this is incorrect the sound from the original speakers is now so much better. Great product, easy install.

I recently installed a Brummstadt Head Unit in my Mercedes-Benz GL350, and I couldn’t be happier with the result! The unit completely transformed the dashboard — it looks sleek and modern, with a fast, responsive display and excellent sound quality. Android Auto runs perfectly, and the added features make every drive more enjoyable.

A big shout-out to Tommy, who was incredibly helpful throughout the installation process. He guided me through the setup with clear instructions and great advice, especially when it came to integrating the front and rear camera upgrades. His support made everything straightforward and stress-free.

If you’re looking to upgrade your car’s multimedia system, the Brummstadt Head Unit is absolutely worth it — premium performance, great support, and a flawless finish!

I bought a head unit to replace an original one for our 2009 Honda. It was easy to order and arrived relatively quickly (noting it is delivered directly from China).
It was an easy plug and play instillation. I referred to YouTube for instructions on removing my original headset.
There were a couple of minor issues I needed guidance with and Tommy through the online messaging service was very knowledgeable and was able to point me in the right direction.
The unit looks amazing in the car - it looks like it was always meant to be there.