Today we had a water meter inspection scheduled at our apartment through the building administration. Brunata the chosen vendor for this job has been very professional in this regard. They gave the 2-... See more
Company replied
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There were some issues with leaks in the apartment downstairs and had to replace some things in the bathroom pipes. Brunata was spot on with the time, and the technician who performed all the work, Ke... See more
Company replied
I’ve sent an email inquiring about a change of dates for a visit that they have planned, that if I’m not available, they charge. For a week I have been waiting for a response that it has never arriv... See more
Company replied
Kenneth(KESC) from Brunata has visited our home, he was professional on his work, and good at informing us on what was going on. Moreover, he was polite. We highly recommend him. Soliana/Yohann... See more
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Company details
Written by the company
Brunata er en dansk familieejet virksomhed med mere end 100 års erfaring i at levere løsninger, der optimerer og formindsker boligers og bygningers energiforbrug. I dag er alle vores målere udstyret med fjernaflæsning, og vi har en bred vifte af forskellige løsninger inden for energidata, som sælges i mere end 15 lande. Det er vores mission at fremme bæredygtigt adfærd gennem energibesparelser og at levere retfærdig fordeling af udgifterne til vand, varme og el til beboerne baseret på præcise målinger af individuelt forbrug. Undersøgelser viser nemlig, at individuel måling og forbrugsafregning medvirker til bedre udnyttelse af ressourcerne, og kan medføre en besparelse på op til 40 % når forbrugerne er bevidste om deres egen forbrug.
Contact info
Vesterlundvej 14, 2730, Herlev, Denmark
- 77777000
- brunata@brunata.com
- www.brunata.dk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super god service og de var hurtige…
Super god service og de var hurtige færdige. Det var Kenneth og René der var hos os
Bjarne og Merete
September 18, 2026
Unprompted review
Reply from Brunata
Hej Merete og Bjarne
Tusind tak for jeres anmeldelse.
Det glæder os at høre, at I havde en god oplevelse, og at Kenneth og René leverede super service og fik arbejdet udført hurtigt og effektivt.
Vi sætter stor pris på jeres ros.
Rigtig god mandag.
Bedste hilsner
Brunatas Kundeservice
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No response to emails sent to their customer service
I’ve sent an email inquiring about a change of dates for a visit that they have planned, that if I’m not available, they charge. For a week I have been waiting for a response that it has never arrived. Today I sent a reminder, seems like all their agents are on holidays? 🤷🏻♂️
Update 2026.08.14, The response from them on this review is “to contact them again”, are you guys for real? Perhaps you could at least try to act like a serious company and be more responsible and accountable for the work you have an obligation to do. An email last week and a follow up reminder yesterday weren’t enough for your team to make sure someone is searching for unanswered emails from your customers??
August 13, 2026
Unprompted review
Reply from Brunata
Hi,
Thank you for your review.
We are sorry to hear that you have not yet received a response to your email. We understand your concern, especially when the appointment is linked to potential charges if access cannot be provided.
This is not the experience we want our customers to have. We would very much like to look into your enquiry and ensure that your request has been received and is handled as quickly as possible.
Please feel free to contact us again with your details, and we will investigate the matter further - kundeservice@brunata.com.
Since you haven't provided any contact details, it is best if you try to contact us again, either by email or by phone at 77 77 70 00.
Kind regards,
Brunata Customer Service
Great experience by an employee…
Great experience by an employee Kenneth! Quick, friendly, professional. Would recommend!
April 23, 2026
Unprompted review
Reply from Brunata
Hi Rugile,
Thank you so much for your great review.
We’re happy to hear that you had such a positive experience with Kenneth and that he was quick, friendly, and professional.
We really appreciate the recommendation.
Have a great weekend.
Kind regards,
Brunata Customer Service
Brunata-tekniker Kenneth (KESC) kom på…
Brunata-tekniker Kenneth (KESC) kom på besøg i Hostrups Have for at udskifte varmemåleren. Det blev udført på en god, hurtig og behagelig måde.
April 20, 2026
Unprompted review
Reply from Brunata
Hej
Tak for din anmeldelse.
Det glæder os at høre, at Kenneth udførte udskiftningen af varmemåleren på en god, hurtig og behagelig måde.
Tak fordi du delte din oplevelse.
Rigtig god eftermiddag.
Bedste hilsner
Brunatas Kundeservice
Kenneth (KESC) from Brunata was very…
Kenneth (KESC) from Brunata was very polite and super quick in checking/updating the heaters. Thank you for the good service!
March 19, 2026
Unprompted review
Reply from Brunata
Hi Serena,
Thank you for your review.
We’re pleased to hear that Kenneth provided polite and efficient service when checking your heaters.
Wishing you a great weekend.
Best regards,
Brunata Customer Service
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Reply from Brunata
Hej Elin
Tusind tak for din anmeldelse.
Det er skønt at høre, at du oplevede god service fra JOBE. Vi sætter stor pris på din tak.
Du ønskes en rigtig glædelig jul.
Bedste hilsner
Brunatas Kundeservice
Plumbing issues
MPL was really efficient and kind, had a nice chat with him, was a lot kinder than the other maintenance people who assisted me previously. Thank you!
September 4, 2025
Unprompted review
Reply from Brunata
Hi Kate,
Thank you very much for your kind review.
We're happy to hear that MPL provided efficient and friendly service, and that you had a pleasant experience during the visit.
Feedback like yours means a lot to us.
Wishing you a great weekend.
Kind regards,
Brunata's customer service
Reply from Brunata
Hej Gintaras
Tusind tak for din anmeldelse.
Vi er glade for at høre, at du har oplevet god service fra Harry.
Du må have en fantastisk dag.
Bedste hilsner
Brunatas Kundeservice
Kenneth og René var super flinke og…
Kenneth og René var super flinke og hurtige. Meget professionelle og servicemindede. (KESC og ROL).
July 7, 2025
Unprompted review
Reply from Brunata
Hej Malene
Mange tak for din anmeldelse.
Det er skønt at høre, at Kenneth og René leverede en professionel og serviceminded indsats, og at besøget blev oplevet som både hurtigt og positivt.
Vi sætter stor pris på din tilbagemelding.
Rigtig god dag.
Bedste hilsner
Brunatas Kundeservice
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Kenneth og René gjorde et super job og…
Kenneth og René gjorde et super job og rigtig god information på alt jeg spurgte til.
July 3, 2025
Unprompted review
Reply from Brunata
Hej John
Tusind tak for din fine anmeldelse.
Det er skønt at høre, at Kenneth og René leverede et super stykke arbejde og gav dig god information undervejs. Vi sætter stor pris på din tilbagemelding og giver naturligvis rosen videre til dem begge.
Tak fordi du tog dig tid til at dele din oplevelse.
Rigtig god weekend.
Bedste hilsner
Brunatas Kundeservice
The service was great and Henning and…
The service was great and Henning and Tommy were very dedicate, careful and efficient.
June 4, 2025
Unprompted review
Reply from Brunata
Hi Maria,
Thank you very much for your kind words.
We’re glad to hear that Henning and Tommy provided you with dedicated and efficient service.
We wish you a pleasant weekend.
Best regards,
Brunata Customer Service
Intervention from Brunata
Intervention from Brunata (ALAG, MKM, MAHE) to install meters on heaters. Very efficient and professional team. Job done very quickly without much inconvenience.
Appreciated.
June 2, 2025
Unprompted review
Reply from Brunata
Hi Laurent,
Thank you for your kind feedback.
We're pleased to hear that our technicians ALAG, MKM, and MAHE provided a smooth and efficient installation experience.
We wish you a pleasant weekend.
Best regards,
Brunata Customer Service
Tak Kenneth
February 25, 2025
Unprompted review
Reply from Brunata
Hej
Tusind tak for de 5 flotte stjerne og dit tak til Kenneth.
Du ønskes en god dag.
Bedste hilsner
Brunatas Kundeservice
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Very good and kind service
Very good and kind service. Highly efficient and effective service by Kenneth(Kesc).
January 2, 2025
Unprompted review
Reply from Brunata
Hi Pubudu,
Thank you for your kind words.
We're delighted to hear that Kenneth provided you with efficient and effective service while maintaining a kind and professional approach.
We wish you a great day.
Best regards,
Brunata Customer Service
Great and friendly service by Andre
Great and friendly service by Andre
December 6, 2024
Unprompted review
Reply from Brunata
Hi Juan,
Thank you so much for your kind words and positive feedback about André.
We’re thrilled to hear that you had a great experience with his service and found him friendly and helpful.
Best regards,
Brunata Customer Service
He was on time and perfect
November 14, 2024
Unprompted review
Reply from Brunata
Hi Zahra,
We're delighted to hear everything went smoothly and that our technician was prompt and thorough.
We appreciate your kind words.
Have a great evening.
Kind regards,
Brunata Customer Service
Very bad service
October 1, 2024
Unprompted review
Reply from Brunata
Hi Reena
We are sorry to hear that you had a bad experience.
Could you please provide more details about what happened? This will help us understand the issue better and work towards a resolution.
Have a good day.
Best regards,
Brunata's Customer Service
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Andre and Adrian were fast with the…
Andre and Adrian were fast with the work and also very friendly.
September 9, 2024
Unprompted review
Reply from Brunata
Hi William,
We're glad to hear that André and Adrian provided fast and friendly service. We appreciate your kind words.
Wishing you a wonderful afternoon.
Best regards,
Brunata's customer service
Very good service from Kenneth today…
Very good service from Kenneth today (Kesc) thx
September 2, 2024
Unprompted review
Reply from Brunata
Hi Alberto,
Thank you for your feedback.
We're delighted to hear that you had a great experience with Kenneth.
Have a great weekend.
Best regards,
Brunata Customer Service
Water meter inspection…
Today we had a water meter inspection scheduled at our apartment through the building administration. Brunata the chosen vendor for this job has been very professional in this regard. They gave the 2-week and 1-week notice as required which helped me plan my calendar for their visit. And they kept their time commitment and completed the task in a few mins. Very happy with their work. Esp Kenneth (KESC) who made an attempt to speak in English for me as well.
August 19, 2024
Unprompted review
Reply from Brunata
Hi Sridhar,
Thank you so much for your kind review.
We're delighted to hear that you had a positive experience with our service and that the notifications we provided helped you plan your day.
It's great to know that Kenneth was able to assist you effectively and accommodate you by speaking in English.
Wishing you a great day.
Best regards,
Brunata Customer Service
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