Brunswickhygiene 

Poor service. They get a 1 star because the kit arrived on time. Otherwise it would be 0 star.
I sent my test back and they received it on Friday 20.08.2021 at 14:25 according to Royal Mail email. We are Monday 23.08.2021 12:47 and no sign of certificate back. I had sent a request to their customer service on Sunday. No answer. Nothing. Would not recommend this company at all.

Should have been removed by government. Not only more expensive than headline price, service is so bad to make it pointless in terms of controlling COVID.
Forced to book a day2 test in order to get back to UK, Brunswick did send the tests ahead of time (good start, to be fair), but it’s now one week and still counting since I posted tests. What then is the point of it?

This is a scam of service- No customer services at all. We booked Day 2, Day 5 (early release) and Day 8 test. It is Day 8 for us now and we haven't heard back about the day 5 test. We are 4 people being tested and hence a lot of money was spent. Brunswick Hygiene does NOT respond to emails, phone calls or messages left on their 'contact us' page. I might as well have had completed 10 days of isolation but I don't even know whether they will deliver the day 8 results on time now. What a shameful service. Please do no book through them.

Horrible, my tests arrived late and they didn't even put the name of second person right I've called so many times they said they would do it but nothing, emailed said they can't do it and will refund us the money, had to send more emails as I'm still waiting 2 months for the refund !! I wouldn't recommend people just getting money like that on the pandemic but can't even do it right

UPDATE (a week later)
To be fair to them, they have now refunded the cost of the test that did not arrive and I decided to use them again. A test for my husband arrived well within the time required.
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Despite 3 messages my son's day 2 test not arrived. This was ordered over a week ago. No helpful response from Brunswick so he has had to buy two more in order to board plane. I have requested immediate refund.
Have used them before with no problem, but impossible to get in contact with as no telephone number. Won't use again because of latter.

We sent back (as they asked) our 2p 5 day-tests with special post because the test arrived on day 7....My daughter in Birmingham payed the tests but after three paybackreminder-emails to Brunswick in 2 1/2 months still no money returned on my daughters bank. Maarten Beck, The Netherlands.

Misleading website. Indicated that day 2 test costs GBP 45, only to find at check out that delivery and VAT is not added (so total is actually GBP 68). Profiteering from a global pandemic. Hope you sleep well at night Mohamed Osman (the sole director of this company that was set up in September 2020 to take advantage of testing)

Poor Service. Avoid. Government recommended and still waiting for ‘guaranteed’ next day delivery 3 days later. Have missed my day2 test.

Ordered a test. They cancelled it and then charged me £20 for a refund in “admin fees” lol…
Avoid like plague.

I have bought the 2nd and 8th day test from them. I have checked the 2nd sample I have sent and it arrived the 11th of August and I am still waiting for the result (today is 16th). Today they received also the 8th day sample so I will update the review when and if I receive anything.

EDIT: in the end the result of the 8th day arrived really fast the same day of the delivery, so even if I haven't received the result of the 2nd test I have received the one for exiting the quarantine

So far had an efficient and courteous email exchange helping me with the order process. Alarmed to read all the negative reviews so hope their good start wasn’t misleading…

Though I appreciate the test kit was dispatched straight after my order (a good start, you might think), I cannot recommend Brunswick Hygiene. First of all, price is misleading (in fact, the test is more expensive than the original price stated), also their location is misleading (it is listed under Southeast as they have an office in Brighton, however the test needs to be sent to Birmingham - and this is important to know in advance because you obviously would like to send the test near the place where you are based so that the delivery can be as quick as possible).
Secondly, they promise (How it works - step 6):..."results via SMS and your certificate via e-mail", however I never got any SMS with my results.
In conclusion- I am very happy with my test result but not with the service.

I am echoing very much the same as reported by most people reviewing Brunswick Hygiene. I clicked through to Brunswick Hygiene via the Government's Find Travel Test Provider web page on the assumption that they are a trusted and vetted provider. The reason for choosing them was that price on website for Green List (Day 2) matched that displayed on the Government website.

The website does not mention advertised price excludes VAT nor the additional shipping charge until the very end when presented with the final breakdown. In my case I had ordered 9 tests therefore I did not mentally register the additional VAT in time and I had already clicked on the purchase button.

I immediately tried calling Brunswick Hygiene on the number provided only to be informed that they did not accept calls any longer as their email response was much better. I duly fired off and email and I'm still waiting for a response 3 days later. My email requested for them to update their website to inform customers that their prices did not include VAT.

The website allows you to order tests to be sent to more than one address under a single order. This I duly did requesting 9 tests to be sent to 3 separate addresses. Guess what happened ... all tests were sent to one address instead of being split across the three supplied addresses. Today is our Day 2 therefore we are in a bit of a panic as not everyone in our group have their tests. I have sent an urgent email requesting for someone to call me back asap. I'm still waiting to be contacted.

Brunswick Hygiene why can't you be transparent with your pricing i.e. ensure website clearly displays price does not include VAT and Delivery instead of it being hidden away in the terms and conditions. More importantly please be diligent when processing orders.

Please don't send me your standard reply of being too busy and asking me to contact you as I have already done so twice via your website and via email. If you are too busy to fulfil your service then either stop taking further orders or employ more people to deal with the demand.

Update: I finally received response from Brunswick Hygiene however the only option they offered was to refund any unused tests.

What an awful experience. They show a price of £41 but then after filling in pages of information they sneakily add £11.95 shipping (no mention of that before) and £10.59 VAT (again no mention before that proce excluded VAT) bringing the total to £63.54 which is obviously more than the competitors that list their price including all fees.

ordered two day 2 & 8 test kits, it is missing a swab and return envelope so we can't return it. It does not take phone calls and does not reply to any of our emails. Avoid this company!!

Absolute joke. Don't bother even booking anything with them. The communcation is really bad and i have been chasing my results as it was over the time which the state of 36 hours. The really bad thing was It take ages to receive a reply. Also they sent me someone else's results, am sure that breaches data protection. Find another operator. The prices doesn't include VAT.

avoid this company if you do not want to lose money the £ 200 tests came in a damaged envelope and the results after a week

Avoid this company at all cost.

First of all they quote the price 140 and then when you type 10 pages of information they add 20 percent VAT.

I have posted my result on Sunday and today is Thursday and I have not received my results even though I have followed up so many time.

I have booked test to release package which will be delayed too.

The first thing that annoyed me about this company was the prices they gave on their website exclude VAT. For example, the day 2, 5 and 8 test package is priced at 141.50. Only after filling in two pages of personal data, are you presented with the real price: 184.14 (with VAT at 30.69 and 'flat rate delivery' at 11.95). This sneaky, lack of transparency, wasn't enough to put me off buying it though, since I had already looked at about 15 other providers that had no capacity.

The second issue is that the timings are completely misleading. I posted my day 2 result on a Sunday, into a priority letterbox with a Sunday collection. It's Wednesday and I still don't have the result. I also booked a day 5 which I am due to post tomorrow, but it is clear that this will take an extra two to three days. Of course, I realise that they are reliant on the Royal Mail but as the previous poster pointed out, my samples were being sent to Birmingham despite me being in the South East. Their terms and conditions even say 'Whilst every effort will be made, we cannot guarantee results will be received within 12hours.' - this is basically the same as saying 'We have stated 12 hours but if it takes longer, then that's your bad luck'.

The third issue is poor communication. They simply didn't respond to two e-mails.

The fourth issue is that Brunswick Hygiene is a re-seller of Everything Genetic.

The fifth, and quite important issue is that their terms and conditions state:

'Due to the nature and sensitivity of these tests, there is a very small chance the test result could be inconclusive. If your test result is inconclusive a full refund will not be provided, and you will be invited to book another test within the time frame to suit you but this cannot be guaranteed. You will be required to pay for there test.'

Aside from the poor spelling, these crooks aren't even willing to offer a refund if the test doesn't work. Imagine buying a washing machine from Argos with the same disclaimer.

All an all, a regrettable experience so far. These people are money-grabbing exploiters. For my next trip, I will spend a little more have the tests taken directly at the lab / provider.

My experience of Brunswick Hygiene has been very good. The Post Office pick up points were numerous and close, the results were sent on time and when I had a query they were on it. Very pleased, no problems.