BSN SPORTS Reviews 139

This company implies quality with its high prices but delivers low quality. The company's new "digital transfer" is a low rent iron-on that ruins a $70 shirt and makes it look cheap. There are no returns with this company, because even though they charge you absolute top dollar (for garbage iron-ons), they can't take back "customized" items. This would make sense if they weren't charging absolute top dollar for low rent garbage iron-ons. Customer Service is non-existent. Our school store recently switched from Sideline/BSN because of my recommendation.

I ordered two shirts from my school's team shop and wound up not needing a short sleeve shirt I had ordered. I cancelled the order the last day of the open shop. Callym accepted my change and asked for the sku number even though I provided my order number and a description of the shirt in my original message to them. Then Ivan came in and is saying I didn't get my cancellation in in time based on an email timestamp he says he has (which is likely the email I provided the sku number after Callym asked and did occur after the shop had closed, but not after production of the shirts began). My search history shows I submitted my cancellation before the shop closed, so I know I was on time. Ivan continually is not acknowledging my first contact and gaslighting me saying I didn't do it in time. This is incredibly frustrating, especially after I've been a customer through my school for years now. I won't order again after this experience.

No option of ZERO!

What a horrible experiance. First order came 2 days before our first game which has strict uniform policies. Second order took weeks to process and when it was recieved only one item came. When I reached out they stated it must had been a packaging error and did I want a refund or a reorder. Asking for a reorder and was told I would have to wait another minimum 3 weeks for items and some of the would be sent bulk to our organization however no indication the organization would be notified. In communicating back and forth with customer service they refused to answer any of my questions.
Will he suggesting to organization to find a new provider because this is just unacceptable.

Terrible customer service. I’ve emailed multiple times and keep getting sent to a new department. Still haven’t received a response back after several emails.

Hate random emails that i never sign up for! GFUS

Not just this company, but most online clothing. Proves to me once again I do not like buying clothing without being able to hold and try on. Did not like the quality of the material and the fit is not optimal. Normally wear a Medium but got a Large zip hoodie so that I could easily have a shirt on underneath. But the sweatshirt material sticks to the tank underneath and doesn't hang well--and not roomy enough for anything but a tank to be worn underneath. Not worth paying the shipping to return.

Overpriced, slow shipping, slow turn around and the sizes aren’t true to the normal. If you are considering using this company for your school, don’t. Please take your business to someone local.

Extremely poor quality, poor designs, worst customer service ever. These "decals" look and feel like stickers. Over priced for the quality. I called for a refund and to return my 4 piece order and was told we don't refund "custom" orders......Custom order?? They were advertised as in stock items, so to me that is false advertising as well.

If I could give 0 stars I would.

We were required to purchase uniforms for my son (9th grade tennis). It’s his first year, the school partnered with this organization and I went to website to place order.

Nowhere was there a section for personalization. However at the end of order I was asked to complete my son’s full name, school, sport, etc. It was already disappointing that it said the lead time was 8 weeks for shipping when tennis started in 1 week. I checked with our coach to see if that time was correct. He said yes, we haven’t been happy with this company and are looking for other vendors.

Anyway, the shirt and shorts came and to my surprise my son’s name isn’t on the shirt. I reached out to BSN to ask for help. They have been beyond dismissive and said you didn’t personalize. I asked where that was in the order process and never got an answer.

I offered to pay for shipping back to have his shirt screen printed with a name. They don’t even respond to that and said “because our items are personalized we can’t do exchanges or returns”. Bear in mind I didn’t ask for an exchange or a return.

I asked if I could purchase a new shirt and pay for his name to be added. I don’t get a response to that either. I asked why we put so much info including his name in the order part of that’s not put on his shirt. I don’t get a response to that either.

Life is hard enough without standing out with a $35 shirt that doesn’t have your name when it’s supposed to. But nowhere was there empathy for this or a solution. Just “all orders are final” and you should have checked order summary.

The order summary doesn’t list the required info I had to provide. Name, school, grade, sport etc. so it raises the question as to why it’s even asked.

The order summary doesn’t say “no personalization requested” even though we were ordering team uniforms. There wasn’t a mandatory place in order to accept/decline personalization either. Do not use this company if you can help it.

Terrible customer service, terrible quality, and awful designs. This company is a sham. They charge you significantly more than what you should be paying. The designs look awful in final product. Worst sales rep as well, forcing our team to go through there company and the results are awful. Definitely won't be going with them ever again. Waste of money.

Way overpriced and the product doesn’t arrive until the end of the season or even AFTER the season ends…certainly NEVER before. I wish there was a better alternative

Original order went smooth and as planned. Upon arrival, one jersey was missing, so I emailed sales representative to indicate a single time out of 73 were missing. No biggie. A year later, I get an email for an outstanding invoice of $339.29, which was stated by Amber Kirk, as an invoice for a replacement jersey. Cmon, $339.29 for one jersey? They're trying to scam a youth organization and aren't admitting to wrongdoing, hence why I am here writing this review.

Poor quality; iron on decals; cotton apparel runs small so size up; ordered from them for school event

1. Only standard shipping available which they don't reveal until after you've placed the order ....unless you happen to see the bottom page of the website.
2. Tried to cancel next day and answer was "we'll send in a request but not guaranteed".....no answer on web either.
So I disputed with my bank to get credit back. They should not be in business

Had a terrible experience. After 3 months of waiting for my order to arrive I had to threaten them to ship items immediately or I would demand a refund. Items came 1 week later. Products are a very poor quality and very overpriced. We will never order from this company again.

Do not order from here. By time you get your things the sport season is over!!!

I should have done a quick google
Search before making a purchase.

Just received the apparel purchased from my son's college baseball team. The quality of the items is terrible. They were incredibly overpriced...ridiculously overpriced... and now to see the quality received is extremely disappointing. ALL the parents are complaining. We are writing to Better Business Bureau where you can also find 150+ complaints there as well. I don't understand why high schools, colleges... use BSN when there are hundreds of complaints on file and far more unhappy customers than satisfied. I don't know one parent ever happy using this company.

They are the worst. Expect to wait months to receive your items. They won't close "the shop" when they say they will. So your order won't begin to ship for at least another month once they do. So they'll keep you waiting for just that. They'll make you wait weeks. If you try to cancel they'll suddenly decide the shop closed the previous day and say it is already in production that same day and cannot be canceled. You'll come to find that wasn't true because they told your family member that lie a week before and they still didn't close shop when they said they would. You'll be waiting 2 months for whatever you ordered your child and it won't even arrive in time for them to use it that current sports season. Ordered end of November, won't receive until February.