BSS Commerce Reviews 1,408

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, frequently highlighting the outstanding customer service. Many people appreciate the personalized and understanding approach, noting that the team often goes above and beyond expectations, even assisting with custom coding. Reviewers also commend the app's seamless functionality, robust features, and the overall smooth user experience, with many finding it essential for their B2B needs. The response times are consistently described as quick and efficient, even across different time zones. However, some customers mentioned occasional issues with the app, such as bugs or conflicts with other modules, which sometimes required the development team's intervention. A few people also noted that while support is generally fast, responses outside business hours can be limited, and in one instance, a customer experienced a lack of follow-up after an initial interaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support received.... See more

Application

Users describe positive interactions with the app, highlighting its efficiency and comprehensive features for... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the app's intuitive design,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

We have a small embroidery and printing business in New Zealand and use Shopify for our online retail store. B2B BSS have been great for us. We use the Quantity break and Tax display functions at... See more

Rated 5 out of 5 stars

We got this app as we needed a solution for seamless B2B purchasing. This has been the best app we have come across - professional - seamless and works wonders for our business. Not only that the... See more

Rated 5 out of 5 stars

Alena and Ruby went above and beyond when helping us integrate the app on an unsupported theme. Their development team helped edit the theme directly and carried on making updates until it met our bus... See more

Rated 5 out of 5 stars

I started using the app because I needed a way to set up bulk pricing and separate price lists for different customers, which Shopify Basic doesn’t support. Impressed me most was the support team... See more


Company details

  1. e-Commerce Agency
  2. Software Company

Written by the company

BSS Commerce is proud of housing a team of experts in developing and distributing eCommerce solutions. All in BSS's tradition: Best Success Solution - Best Price. Our works have helped thousand of online shops across all eCommerce platforms, namely: Magento, Shopify, Shopware, and more. We're committed to give our customers the best hand-in-hand combo solution-support with the spear-heading technology and application to catch up with the ever-growing that is the market and your business.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Good CS

The convenience features for B2B are well-equipped, and above all, the customer support is truly fast and friendly.

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service and constantly improving.

Excellent customer service and constantly improving.

Provides some features for discounts and price lists that are missing from the lower tiers of Shopify, which saves us from having to buy the whole package for just a few features.

Jonas and Selina have been very helpful for technical information and installation.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Super-fast response—one of the fastest…

Super-fast response—one of the fastest I’ve encountered. My site went blank after a previous lock app altered the theme code. The team quickly found the issue, cleaned the code, and double-checked all settings. Everything works now—highly recommend.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful team and great app

Very helpful staff, always on hand to support in their app’s live chat. I required some custom features with their app and their development team implemented the requested features within 24 hours. Would highly recommend!

September 3, 2025
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Rated 5 out of 5 stars

Great product with amazing support

These guys not only know their product well, they also knew how to handle all my questions about the set up and running of the platform. They are quick to reply despite the time difference, sometimes even working over the weekend and was able to resolve everything for me within hours each time. If you're looking for an alterative way to run a retail site as well as a B2B site, this is the way to go!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support from the whole team

We were having issues implementing the BSS B2B Lock, Login Shopify app. The BSS support team had great communication and helped get their dev team involved to get our issue resolved and explain what they did. Thank you for your support!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

B2B Portal with Shopify Online Shop

We used BSS Commerce to create a B2B portal for our online shop. This is the best app for our shop and there are so many settings and configurations you can adjust - depending on your billing plan of course.
everything works seamlessly and when it doesn't, their support is super knowledgable and quick with a solution. Jonas from the team has been the biggest help! I could not have achieved anything without his support and I would still be there struggling. Just a heads up: their contact hours may not be aligned with your working hours - since they are based in Vietnam- but you will ALWAYS have the answer waiting for you the next day. And when online, they answer super quickly! I can suggest this app to anyone who wants to integrate b2b into their shop.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was purchase Magento 2 product…

I was purchase Magento 2 product attachment extension for one of our store. The extension is working good and fulfil our business requirements. I like most with the BSS team that their support system is fantastic, they understand our requirements and give proper solution.

August 18, 2025
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Rated 5 out of 5 stars

Great app, great support

We have been using the app for several months so that we can also serve our B2B customers in our B2C shop.

This app was recommended to us, and I have to say, we have not been disappointed.

The app can do everything you need for B2B customers and is well structured. It's great that this app is regularly updated with new features.

I would like to mention Jonas, who helped us quickly and comprehensively with the setup.
Many thanks to Jonas and the whole team for your support.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

BSS Excellent Customer Support

Jonas makes my BSS setup relatively easy. They are quick to respond on your questions as long as it is within the business hours. They also replied outside business hours but limited. I have been using BSS apps for 2 of my projects and we will be using it moving forward.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding App & Exceptional Support – Especially Jonas!

We’ve been using the BSS Solutions Shopify app to build our B2B store, and I couldn’t be happier. The app has everything you need to transform a regular Shopify store into a fully functional B2B platform.

What truly stands out is the support team. They respond immediately, are incredibly helpful, and go above and beyond – even assisting with custom coding in our shop far beyond what you’d normally expect.

A special thanks to Jonas for his patience, expertise, and dedication. He made sure every detail was perfect and guided us through every step.

Highly recommend BSS Solutions for anyone looking to set up a professional B2B store on Shopify.

July 6, 2025
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Rated 5 out of 5 stars

The support has been great

The support has been great, I am building out a store that I needed to be able to lock out users that are not wholesale customers from seeing collections. The app works flawlessly!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Bulk pricing and separate price

I started using the app because I needed a way to set up bulk pricing and separate price lists for different customers, which Shopify Basic doesn’t support.

Impressed me most was the support team, especially Jonas, who went above and beyond to help with setup and customization. Beyond that, quick to set up, and refreshingly stable with no bugs in my experience. This has allowed me to turn a limited Shopify Basic store into a fully functional B2B wholesale platform, while still keeping the B2C customers. That’s no easy task

// Salah, CEO, Lift-Spares.se

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Essential for anyone combining B2B and B2C in one Shopify store

We use the BSS B2B & Wholesale apps to serve both consumers and business customers within a single Shopify setup. Our wholesale clients can easily place bulk orders through a clean, user-friendly quick order page or request a quote. This saves us a lot of manual work and delivers a seamless experience for our customers.

Once a quote is approved, the customer can pay instantly. Everything works smoothly and efficiently, just as you would expect in a professional sales environment. The BSS support team is fast, knowledgeable and always ready to help with setup and technical questions.

Highly recommended for any business looking to streamline both B2C and B2B operations in one platform.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend this app enough for…

I can't recommend this app enough for our wholesale/retail site. We were able to use the app to make different price and increment options for our products, and the development team was so amazing in the setup process - quick to respond with detailed action items and always in a kind manner. I so appreciate their help and encouragement!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Was looking for an app that allowed me to hide pricing to non-logged in customers and this app does the trick brilliantly. Had a few minor teething issues when we first downloaded it regarding the variant pricing not being blocked, but Jonas was super quick and responsive and had the problem fixed within minutes. Would highly recommend giving these guys a go!

July 18, 2025
Unprompted review

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