Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
Company replied
Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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November 21, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for your feedback. We appreciate you taking the time to share your concerns.
We are reviewing our process to ensure compliance.
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Ananda Helped me with everything I…
Ananda Helped me with everything I needed in the shortest time ever in the history of me calling Bstock. Included me in the email and also pushed my request to the carrier. Thank you Ananda!
November 20, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for taking the time to share this! We’re thrilled to hear that Ananda jumped in quickly and made the process so smooth for you. Including you on the email thread and pushing the request to the carrier is exactly the kind of proactive support we aim for. We’ll make sure Ananda gets the kudos!
Good service
November 12, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the 5-star review! We really appreciate you taking the time to share your feedback and are glad to hear you had a good experience. We look forward to continuing to provide great service on your future orders!
BStock Amazon Return Pallet Auctions
I had two pallets I paid over $3000 for. I got two giant cardboard boxes with an open top. All they did was throw items in the two boxes each 48X40. Everything at the bottom and some items throughout the box ended up getting crushed. There were items that burst open and leaked throughout the box. The item that was most expensive was not as described and not worth the amount. Worse, there was a sticker on the item saying does not match. So they knew and sent it anyways. The customer service chat person told me to wait 7 days before submitting a claim. The rules from BStock say you have five days to submit the dispute. Fraud! I dont have the time to look inside each return to see if boxes or toys are missing item pieces.
Responding to response below:
I still have not heard back from anyone and probably wont until the five days are up so they can find something in the contract to not have to reimburse me for these items. I cant review all 600 items, take pictures, and upload them in five days. There website does not have anything to upload pictures or point them to a google cloud or icloud website. I am the one that told the second chat person about the 5 days and figured out the first person was lying to me myself. The website gives very little text box space to describe the issue on the return form and there is no way to upload or give my photos. Dispute was filed on 11/5/2025. Not 11/6/2025. Maybe I will put together a youtube video documenting the experience.
November 2, 2025
Unprompted review
Reply from B-Stock Solutions
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive pallets in that condition. That’s not the experience we want for any of our buyers.
We did confirm that you opened a dispute today (November 6), and our mediation team is now reviewing your case. I also reviewed your chat history—one representative mistakenly told you to wait seven days before filing, but another correctly clarified that disputes must be submitted within five business days of delivery. The agent who provided the incorrect information will be coached to prevent this from happening again.
Please know that we take your feedback seriously. Our goal is to be a trusted partner in helping you grow your business, as we’ve done for many other buyers. Your dispute will continue to be reviewed so that we can work toward a fair resolution for all parties involved.
They sell TRASH
They sell TRASH, double charged me weekly for shipping, and when I brought it up to them they said to mail in the invoices to them I did and got NOTHING FOR IT, incomplete furniture, BROKEN TRASH PURPOSELY SHOVED IN BOXES AND SEALED! I PUT IN 30,000 AND ANDED UP CLOSING SHOP CAUSE I COULDNT SELL TRASH! THEY HIRE FOREIGN DELIVERY DRIVERS THAT NEVER SHPWED UP ON TIME AND REFUSED TO HELP UNLOAD THE TRUCK CLAIMING IT WASNT THERE JOB!
September 17, 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear about your experience and understand how frustrating it must have been when things didn’t meet your expectations.
The auctions you purchased from were listed under “Used – Fair Condition,” which is clearly defined on our site as merchandise showing heavy signs of use that may require repair before resale. Every listing includes these condition details so buyers can make an informed decision before bidding.
Shipping costs are also displayed up front prior to bidding, so there are no surprises. If you believe you were charged incorrectly, please contact our customer service team with the invoice numbers so we can verify and resolve it.
Regarding delivery, B-Stock and our sellers partner with major, licensed freight carriers. Drivers are not B-Stock employees, and it’s standard industry practice that unloading is not part of their contracted service—some may assist for an additional fee, but that’s at the discretion of the driver.
We’re truly sorry your experience fell short of expectations, but all the details you mentioned—product condition, shipping rates, and delivery terms—are provided in every auction listing so bidders can make an informed choice. We appreciate your feedback and will share it with our teams to continue improving transparency and customer experience.
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shocking arbitration result
Case ESP17291 – shocking arbitration result. The listing said “Branded Bags Mix” with €200 retail per item, but 1/3 of the order were €2 no-brand bags and only 7% branded.
B-Stock refuses to issue a full refund despite clear evidence of deception. Very disappointing and unprofessional.
October 24, 2025
Unprompted review
Reply from B-Stock Solutions
We’re very sorry to hear that you’re disappointed with the outcome of your case and understand how frustrating this experience has been.
Your case went through our full mediation and arbitration process, where both your evidence and the seller’s were reviewed in detail. The independent arbitrator determined that a partial refund was appropriate based on the mix of branded and unbranded items received compared to what was described in the listing. While we recognize this may not be the result you were hoping for, the decision was made to ensure fairness and consistency for both buyers and sellers.
We truly appreciate you taking the time to share your feedback. It helps us continue working with sellers to improve listing accuracy and ensure buyers have the clearest possible expectations before purchasing.
i didn't receive the whole shipment
i didn't receive the whole shipment. It was split i two shipment, both were purchased but only one was shipped. I have been trying to get the second shipment but no action.
October 21, 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear you’re still missing part of your shipment—that’s understandably frustrating.
We last reached out to you by email on October 16 (today is 10/21) and offered a partial refund for the missing items. We haven’t received a response yet, and as mentioned in that message, if we don’t hear back, we’ll move forward with processing the refund automatically.
Please check your inbox (and spam folder) for our last email and let us know if you agree with the proposed resolution or would like to discuss it further. We appreciate your patience and want to make sure this gets resolved promptly.
Jordan from customer service was…
Jordan from customer service was wonderful and very helpful :)
October 14, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for sharing your kind words! We’re thrilled to hear that Jordan was wonderful and helpful during your experience—she’ll be so happy to know her support made a difference! We appreciate you taking the time to leave such a positive note.
Nonsense Excuse
Because I was the only one place the bids and then I received email from her said due to a listing issue with the seller's address? what is the order to do with seller's address? here is what she wrote to me
[ I want to stress how important it is that you "DO NOT" make any payment for order C5TC0-O5E-415, as it will be canceled. Instead, please keep an eye out for the new order, which you'll be able to proceed with for payment ] Order was cancelled and she never contact us with new order to proceed the payment. this will be happen again in the future if the price not good enough
October 3, 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry for the confusion and the frustration this caused. What happened here was the result of a system limitation on our platform, not an issue with the seller or the final auction price.
When an error occurs with the seller’s listing address, our system automatically cancels the order and creates a new one that only you can see and complete payment on. This process is meant to ensure the order stays accurate and compliant—not to change or influence the sale price.
Please know that sellers on our platform cannot cancel auctions due to low bids, and there are no hidden minimums beyond the standard $100 auction start price. We also apologize for the delay in getting your new order listed for payment and appreciate your patience as we resolved that issue.
Your feedback is important, and we’ll continue working to make this process smoother in the future.
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The customer service experience of a lifetime!
I had an amazing opportunity today to deal with a gentleman named Kyle. I told him upfront that I wasn't the sharpest tack in the box when dealing with these things. He held my hand all the way thru! If this is what I can expect from this company...GOD BLESS!
September 29, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for sharing this review! Tt put a big smile on our faces! We’re thrilled to hear that Kyle made the process smooth and stress-free for you (hand-holding and all). That kind of patience and support is exactly what we want every customer to experience. We’ll be sure to pass your kind words along to Kyle—he’ll be over the moon to hear it!
We’re grateful to have you as part of the B-Stock community, and we look forward to continuing to support you.
Jordan was polite and helpful with me…
Jordan was polite and helpful with me concerning my dispute. Thank you Jordan!
September 22, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the kind review! We’re really glad to hear Jordan was able to assist you with your dispute in a polite and helpful way. We’ll be sure to share your appreciation with her. She’ll be happy to know his support made a positive difference!
Wonderful customer service!
I reached out to B-Stock today for help with an existing order. Yemi helped me and was patient, thorough and personable! Great job and wonderful customer service! I love B Stock!
September 15, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the kind words! We’re thrilled to hear Yemi was patient, thorough, and personable while helping with your order. We’ll be sure to pass along your praise. Feedback like this makes our day!
Gabriel helped me in clarifying…
Gabriel helped me in clarifying concerns as a first time buyer with so much professional way.
September 11, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for sharing your experience! We’re glad Gabriel was able to make things clear for you as a first-time buyer and in such a professional way. Cheers to smooth bidding!
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Fazal SUBHAN electronics trading llc
Fazal SUBHAN electronics trading llc
September 12, 2024
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the 5 stars! We truly appreciate your support and are glad to know you had a positive experience. Your feedback means a lot, and we look forward to serving you again!
Mary was so helpful and empathic with…
Mary was so helpful and empathic with my situation, and she gave me answers to my doubts
September 11, 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for the lovely feedback! We’re thrilled to hear Mary was able to help with empathy and clear answers. She really is a star! We’ll be sure to pass along your kind words to her!
Be careful OPEN YOUR EYES
A lot of headache. Some stores sell “trash”, no warranties. Answers from chat customer service is too poor, not good. When I made a question, always their answer is copy and paste. Some times I bought some items, and more than 50% is non functional. They have level of quality about products. But, why, why when we bought a C/D, or mixed, include TRASH. Literally, trash. And they wash their hands saying “is C/D”, some time I spend time and money, then paying to pay others to bring those bad items to trash. Some time I took good items, yes, but my frustration is when I receive TRASH, and when I receive very poor customer service
September 11, 2025
Unprompted review
Reply from B-Stock Solutions
We’re very sorry to hear about your experience and completely understand how frustrating it must be to receive products that don’t meet your expectations, especially when you’re also looking for stronger support from our customer service team.
When it comes to C/D or Mixed condition listings, these can include items that are incomplete, damaged, or non-functional, as outlined in the condition definitions. That said, we recognize there may be a disconnect between how you view C/D and how it’s defined on our platform.
If you want to ensure a higher quality of product with less risk of unusable items, we recommend looking into New or Like New condition auctions.
We also hear your concern about customer service interactions feeling repetitive. We discourage the use of canned responses from the team. We’ll share this feedback with our team so we can improve how we communicate and provide more personalized support.
Your feedback matters, and we truly appreciate you taking the time to share it with us.
Prompt, courteous service
I was having a frustrating registration issue. When i entered live-support, Yemily answered promptly, quickly identified the root cause of my problem and was very helpful in correcting the issue for me.
September 5, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience! We’re so glad to hear that Yemily was able to jump in quickly, identify the issue, and get your registration problem resolved. Prompt and courteous service is exactly what we aim for, and we’ll be sure to pass along your kind words to her.
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Unclear instructions for filling out forms
I was very happy to be among the new customers. In one section of the application, they asked me for a note from my shipping company authorizing the address for receiving pallets. This delayed me a bit, as it depended on my shipping provider's response. I was very happy to have received the note as requested by BStock. Now I'm getting a notification that these forwarder addresses are not allowed for Amazon pallets. If I had known this from the start, I wouldn't have wasted my time.
September 3, 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear about the confusion and the delay this caused—we understand how frustrating it must have been to go through the extra steps only to find out that freight forwarder addresses aren’t accepted for Amazon pallets.
Not all of our marketplaces allow the use of a freight forwarder. While Amazon does restrict this, there are several other marketplaces on our platform that do allow freight forwarder addresses and offer strong product opportunities as well. We’ve previously shared that list with you, but if you’d like it again, please reach out to our customer service team and they’ll be happy to provide it.
We appreciate your feedback and will keep working on making our instructions clearer so future buyers can avoid this type of confusion.
Very helpful agent
Very helpful agent. Thanks you Yemily for your service.
August 20, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for sharing your experience! We’re so glad to hear that Yemily was able to assist you and provide the helpful service you needed. We’ll be sure to pass along your kind words to her. She’ll be thrilled to know her support made such a positive impact.
Gabriel -customer service chat - great!
Gabriel has helped me twice in 2 days with questions I have and is very knowledgeable, kind and patient with his replies. Will definitely use him if i have more questions or concerns!
August 15, 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the kind words! We’re so glad to hear Gabriel was able to assist you promptly and answer all your questions with knowledge, kindness, and patience. We’ll be sure to pass along your appreciation—he’ll be thrilled to know he made such a positive impact!
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