BT Reviews 

Generally all went well, although surprised that placing an order by phone I was unable to enjoy the same reward figure had I completed it on the web.

Excellent service, pleasant and efficient and didn't have to wait long for a call back. Was offered a very competitive deal after talking with customer care assistant. All went through smoothly and pleased to say we are staying with BT.

The lady was very polite and very helpful and very nice lady and gave me advice on what I needed to know

Really easy to deal with. Great customer service from the gentleman I spoke to.

The agent i spoke to was very helpful and took time to describe the offer clearly and explain how I would transition to BT.

Full fibre finally completed today all the right light on the white box are on, when the engineer switched off the copper, the tv went off and the phone doesnt work when plugged into the router.So its useless a new router is being sent to me to try.So after waiting 3 months for full fibre i am no further fowward.
The only thing i can commend BT for is the brilliant engineer Steve who spent 2 hours trying to fix the problem, this after spending an hour working outside doing the cable.
to coplete the cabling

Clear precise information with knowledgeable friendly manner.

Equipment delivered to Hawthorn Dean but we live at Hawthornbank. We are billed for Hawthornbank. We have lived at Hawthornbank for over 10 years. So why do BT insist on sending things to Hawthorn Dean? We have attempted to change this by phone but apparently the computer says we live at Hawthorn Dean and that is that.

BT received one star because the majority of their staff that I have had contact with over the past 7 and a half months have been pleasant. Unfortunately they have also been completely incompetent, or possibly they systems they use are just useless.
After almost 7 months of them failing to complete simple tasks like send a replacement SIM to the correct address, change the name on an account, or as a last resort close an account; I decided to write them a letter. As a result of this letter I was contacted (by phone, despite my written request that all future correspondence be via email!) by their executive complaints department. I already had 2 open "cases" with them, these had been completely ignored and despite numerous requests I had never been allowed to speak to a supervisor.
Three weeks later and not only am I still waiting for my refund (delayed because the executive complaints dept. didn't bother to read the the instructions for payment the first or second time I sent them) but they also continue to send sensitive correspondence to the wrong address!!
BT themselves have said that they do not recognise or compensate for stress, time, effort and money that their incompetence causes their customers. They also said in their "closing" email that they were pleased a resolution had been found. This "resolution" was the loss of 2 customers.
BT's response to this review is "to give them a call". I have been doing that for over 7 months and have yet to speak to a guide who has been able to rectify the situation.

BT were extremely helpful throughout and help me understand the speeds for broadband and found the perfect package for me on the social tarrif so thank you very much

It took us about 10hours on the phone to settle a dispute that you caused. On 15 June we rang you to renew the contract ending at the end of June. We were very happy with the details & accepted it. You then sent via Email the contract & pricing at £56.99.
The next bill from you was £113.00!!!
Contacting you, we were told that the new contract could not start until you had installed the full fibre & because we are out of contact the BB charge was higher? We are being charged because you were unable to keep your side of the contract!! Several days & phone calls lasting about 3 hours each we have managed to come to an agreed price. If ever compensation was due, we should be a top contender! I am 95 & my wife is 86 & are due for perservation medals.

Easily done online

Been trying for days to get through to upgrade my Broadband. 60 mins, 45 mins, 25 mins. Gave up trying. Obviously they don't need the business. Have been with EE (Now BT) for years. Checking other companies now. I joined EE because the customer service was good and I could understand the telephonists.

So BT reply to this and tell me to ring the same number that I have been using. Wait time to speak to someone is 1 HOUR! That's what I have just been complaining about. That has decided me to leave BT.

So easy to do. Self explanatory really. Lots of options too. I would recommend it

Very helpful

While the process of ordering appeared to be relatively straightforward, subsequent emails suggested that the order had not been completed, but there was no indication of what further steps were required to complete it.
That was confusing.

Very easy to renew no issues