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See what reviewers are saying

Rated 5 out of 5 stars

I was not able to login due to "account not available, please contact customer service", but I contacted customer support and BTCC solved the problem within 3 days. I am very nice surprised about BTCC... See more

Rated 1 out of 5 stars

I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away... See more

Rated 1 out of 5 stars

I’ve had an extremely frustrating experience with BTCC. It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still canno... See more

Rated 5 out of 5 stars

The copy trading feature lets me replicate top-performing traders strategies. Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.

Company details

  1. Non-Bank Financial Service

Written by the company

Founded in June 2011, BTCC is one of the world's longest-serving cryptocurrency exchanges with the slogan "Exchange for a better future". BTCC prides itself on providing crypto futures trading services to users worldwide with market-leading liquidity, offering perpetual futures on over 300 cryptocurrencies and spot futures on over 200 cryptos, including BTC, ETH, DOGE, LTC, SOL, XRP, SHIB, and many more. Introduced in 2023, BTCC's copy trading is one of their user-favorite features, boasting a total of 600,000 total copy traders and 15,000 all-time lead traders since it was rolled out. With their new global brand ambassador, Jaren Jackson Jr., BTCC continues to expand its reach and educate users worldwide about crypto trading opportunities. As of June 2025, BTCC has over 9.1 million registered users worldwide, living up to its vision of making crypto trading reliable and accessible to everyone.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 32% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I dont know why but I couldn’t withdraw…

I dont know why but I couldn’t withdraw my money i ask help but it was just a computer

January 7, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi, you may submit withdrawal requests using our app or on our web platform. Please get in touch with us on live chat so we can assist you better.

Rated 5 out of 5 stars

Reliable Platform

I've been trading for months. The spreads are tight, and copy trading is useful for beginners. While I made some mistakes with leverage initially, the platform's transparency helped me improve.

January 16, 2025
Rated 5 out of 5 stars

Consistent Profits

- Followed a trader with a strong win rate.
- Learned from their strategies.
- Made steady profits over three months. BTCC’s copy trading is perfect for beginners like me.

January 16, 2025
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Rated 1 out of 5 stars

If I could rate it with a ZERO I…

If I could rate it with a ZERO I would!! This exchange takes your money very quickly, but when you want to withdraw your assets, they delay you by requiring bank statements of deposit and a credit card with ID, and they still decline to keep your assets. I'll have to contact the FTC!!!!!!
WARNING STAY AWAY!!!

January 5, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi there, as part of our AML measures, users have to provide proof for withdrawals to ensure their account's security. For more details, you may visit our website https://www.btcc.com/en-US/btcc-security

Please get in touch with us so we can have a look at your account. Under normal circumstances, withdrawals are processed within 2 hours on business days. However, some requests may be reviewed manually after a system review, which may take longer.

Rated 5 out of 5 stars

Advanced copy trading feature

The copy trading feature lets me replicate top-performing traders strategies.
Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.

January 9, 2025
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Rated 5 out of 5 stars

fast withdrawals

fast withdrawals. great exchange copy trading feature need to be more developed, not so much interesting traders

December 29, 2024
Rated 1 out of 5 stars

These people are scammers !!!!!!!!!!

FOLLOW UP: The reply from BTCC below is a LIE for Truspilot views, they dont have any interest in resolving the problem or in WARNING future new users that the FREE Voucher is CROSS margin.
These people are scammers !!!!!!!!!!! They give you a FREE Voucher to trade but dont mention that its cross margin and will liquidate your account !! Support is useless , the pending orders system doesnt work, the Web browser trading interface is awful and dodgy, STAY AWAY from lying FRAUDSTERS !!!!!!!!!!!!!!!!!!!!!!!

January 8, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi Brad, vouchers can only be used to open cross-margin market orders. For more details about vouchers, please check out our guide here: https://www.btcc.com/en-US/support-center/detail/38889125781401

We’re sorry to hear about the experience you had with our platform. We’d like to take a closer look at your account to address the issues you mentioned. Please reach out to us via live chat or email us at support@btcc.com. We’re eager to assist and resolve the matter for you.

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Rated 5 out of 5 stars

Fees

Low maker/taker fees and transparent swap rates make trading cost-effective.

December 26, 2024
Rated 1 out of 5 stars

Would leave 0 star rating of possible.

Would leave 0 star rating of possible.
Let me start with saying most exchange apps are easier to navigate than this app. There were some features I liked but overall this app was not well set up. I was going to try to force my self to learn the BTCC app for the leverage trading but they could not figure out the issue linking any of my cards for fiat funding. I contacted the numbers they told me to, I called my banks directly and everything pointed to BTCC having the issue however the first time I contacted BTCC via their chat help, they insisted it was my visa cards. So I proceeded to contact the bank and card member services again. The second time I contacted BTCC via the chat I spoke to a "Salim" who was very sarcastic and EXTREMELY unhelpful. I asked if there was another option to funding fiat other than a card and he said there was... by providing a card number. Then he proceeded to argue with me about how I never asked about other funding options. I asked to delete my account and he wanted a reason. I said I don't need a reason and he insisted he needed a reason. If this is not how BTCC does business then they need to monitor their workers better and consider replacing Salim. I won't return to BTCC due in part to Salim and the terrible funding issues. Being that I have previous experience with other exchanges that are way better than my experience with BTCC, I'll be sticking with them. Id recommend you choose a different/better exchange as well.

January 5, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi Joshua, we're very sorry to hear about the experience you’ve had with our platform. Could you please contact your bank to inquire about the reason behind the issue? If fiat deposits aren't working, you may consider using crypto deposits, which are free of charge.

If you’d like to return to us for crypto trading, rest assured that as long as your account remains open, you can deposit and trade anytime you wish. There is no cost for keeping your account open on BTCC.

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Rated 1 out of 5 stars

Worthless Scamming Crooks…

This place is definitely scam set and watched them manipulate the numbers then forced liquidated my money! I can't get the live chat to even open & theirs no phone number to contact them!! Worthless Crooks are who/what they are!! STAY AWAY!!!

January 3, 2025
Unprompted review
BTCC logo

Reply from BTCC

Hi John, we want to assure you that we never manipulate our users' trades. You can review the trade history directly on our platform here
https://www.btcc.com/en-US/trade/BTCUSDT

For live chat support, please follow these steps:
- On a computer: Click the speech bubble icon in the bottom right corner of the screen.
- On our app: Go to Home, then tap the headset icon in the top right corner to connect with support.

Alternatively, you’re welcome to email us at support@btcc.com, and we’ll be happy to assist.

Rated 5 out of 5 stars

Flexible deposit options

BTCC supports both cryptocurrency and credit card deposits, which makes it very easy to add funds. I like the flexibility, as it allows me to use whichever method is most convenient at the time.

December 26, 2024

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