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See what reviewers are saying

Rated 1 out of 5 stars

Total scam-conned my father into giving them $30,000 then called and said they had inside information from ‘the head of risk management’ that Wallstreet was going to crash so they wanted another $20,0... See more

Company replied

Rated 1 out of 5 stars

Hard sell scammers. I spent time on the phone with the call Center person who directed me to a website that is superficial at best. When told I don’t pay tax on any trades clearing under US$100,000 I... See more

Company replied

Rated 4 out of 5 stars

I can’t say enough good things about BTC crest. They’re an amazing broker with a fantastic platform that makes trading so easy. Their withdrawal process is also very efficient, and I’ve never had any... See more

Company replied

Rated 1 out of 5 stars

Total scam. Only request you to deposit large amounts and will maybe payout on small amounts to convince you to deposit more. They won't refund or process large withdrawals. Can't belive they've been... See more

Company replied

Company details

  1. Finance Broker

Written by the company

BTC Crest is a leading online international trading company that provides traders with a cutting-edge trading platform to trade and other financial instruments across global markets. Our company is committed to providing our clients with the best possible trading experience, whether they are experienced traders or beginners. At BTC Crest we understand the importance of offering our clients a secure and reliable trading environment. Therefore, our trading platform is built with state-of-the-art technology, providing our clients with real-time access to market data and trading tools. We also use advanced encryption protocols to protect our clients' sensitive information and funds. Our team of experienced professionals possesses in-depth knowledge of the Cryptocurrency market and is dedicated to provide our clients with expert guidance and advice to make informed trading decisions. We offer a range of trading tools, including technical analysis, market news, and educational resources to help traders improve their trading skills.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

*BTCCREST SCAM ALERT*

*SCAM ALERT*Please stay far away from the company and it's people. BTCCREST claims to be a legit company, however I am still waiting for my refund. BTCCREST account manager Albert Parker (I am sure it is fake as well) scammed me for USD 19400 by deposited fake USDC in my coinbase wallet and scammed me for another 10K AUD in promise to take it out. They use Anydesk to control your devices and then heck your credentials. I wish I knew this prior to loosing all my money. My account number is 124071 so that you don't have to ask for it while thanking me to write the review. If you are really legit then transfer my money as per withdrawal request else stop scamming innocent people. The day Karma will get you, there is no escaping and nobody is ever able to take anything beyond life.
Please search for warning from FCA UK for BTCCREST on google and you will understand what I am talking.

October 30, 2023
BTC Crest logo

Reply from BTC Crest

Hello savita malik,

We are grateful for your feedback and the time you've taken to express your thoughts. Your opinion is highly valued, and our team is dedicated to ensuring a positive experience for all our clients. Our team will be contacting you to delve into the details of your review and address any issues you may have encountered.

Sincerely,

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Rated 2 out of 5 stars

It seems ok until you don’t want to…

It seems ok until you don’t want to invest more and try to get your money withdrawn…. Then they’re not so nice!! Wouldn’t do it if I were you

November 23, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Clair,

Thank you for choosing our service and leaving such a positive review! Your feedback motivates us to continuously improve and deliver outstanding experiences. We're here for you anytime you need assistance.

Best regards,

Rated 1 out of 5 stars

Please do not invest with this company

Please, please, please do not trade with this company! Once you make the initial payment, they ask for more in the £1000's when you don't have that kind of money, lose interest. Won't let you withdraw your investment! Avoid at all costs.

July 13, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Deborah,

We appreciate you bringing this matter to our attention and sincerely apologize for any inconvenience you've experienced. Rest assured, we take such concerns seriously and have already initiated an investigation into your specific case.

To expedite resolution, could you please provide us with your account details or any relevant information via private message or email? This will allow us to investigate promptly and address your concerns.

We are committed to resolving this matter to your satisfaction and appreciate your patience during this process.

Best regards,

Rated 1 out of 5 stars

Following my initial review about BTC…

Following my initial review about BTC Crest, I have received an average of 20 calls from BTC Crest. Initially, the caller called me a money launder and threatened to start an investigation if i don't continue trading with them.
I have received about 8 calls today and answered only 2 of them. The 2 times, the caller called me a slave and an immigrant. He asked me to name my price because he wants to buy a slave.
This to me confirms the desperation in defrauding and cheating people. I wonder what a reputable company will carry out such acts in this day and age.
I have told BTC Crest to stop calling me and I also said I wasn't interested in taking the initial deposit but they keep calling and stating empty threats that i must continue.
I also wonder if the positive reviews people are posting is real. My experience with BTC Crest is terrible and will advise against having any transaction with them.
I wonder how many calls I will get from their jobless employee and what threats he will come up with tomorrow.
Will continue to post my experience with BTC Crest

November 8, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear ADI,

We appreciate you bringing this matter to our attention and sincerely apologize for any distress caused. Such behavior is completely unacceptable and goes against our company values. We take this matter very seriously, and we are conducting a thorough investigation into these allegations.

Rest assured, we will take immediate action to identify the individual responsible for these inappropriate calls and ensure that such behavior is stopped. Our commitment to providing a respectful and ethical trading environment is unwavering, and we will do everything in our power to rectify this situation.

Please accept our sincere apologies for the inconvenience you've experienced. We value your feedback and will use it to enhance our services and prevent any recurrence of such incidents.

If you have any further details or information regarding the calls you received, please feel free to share it with us. We are dedicated to resolving this matter promptly.

Best regards,

Rated 1 out of 5 stars

Scam - stay away from this company

Please stay away from this company. I feel I have learned a valuable lesson about manipulation but I wish I had never set sight on this company or picked up the phone. I have had similar experiences to what others have written and am now in debt as a result of trusting that this was legit. The issues for me really started when trying to withdraw, it's impossible. They will look for further fees to access your funds. I have been in conversation with both a lawyer and a journalist who is interested in writing a piece on them and furthermore will be reporting them to both the police ( anti-fraud department) and ombudsman. Please please don't go near them and save yourself a mountain of grief.

* In regards to the response from BTCCrest- they have my details, I have messaged them twice on the platform to register my complaint. I also stated no phone calls, email only as I'm not wasting any more time dealing with people who spew lies.

November 6, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello CT,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards

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Rated 1 out of 5 stars

They keep ring me daily for me to…

They keep ring me daily for me to invest thousands of pounds when I initially invested £200 to start. Because I said no to investing more, I was told that I would be called (hounded) daily by employees or they would be deducted £50 from their wages for not calling me. I feel like I'm being bullied for my own money which they want me to invest. That is a red flag to me as potential scammers and I also lost my £200 due to A I. What is the point. I would like phone calls to stop. Cherry

November 2, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Cherry,

I sincerely apologize for the inconvenience you've experienced. This behavior is unacceptable, and I assure you that it does not reflect our company values. We take these matters seriously.

I have addressed the issue with our team, and your contact preferences will be updated immediately to stop any unwanted calls. Additionally, I'd like to investigate the concerns regarding your initial investment.

Please provide me with more details, such as your account information, so we can thoroughly review and resolve the matter.

Thank you for bringing this to our attention, and I appreciate your understanding.

Best regards,

Rated 1 out of 5 stars

I have this Thomas another bloody…

I have this Thomas another bloody account manager that keeps calling me and harassing me and wanting me to put another 5000 after acknowledging that Leo did the wrong thing by myself as a broker who initially offered my 5000 Australian dollars back after he called my life a miserable existence.
I am over being hounded by BTCCrest for more money even though Thomas said Leo stuffed by putting my account into a trade knowing full well that I was a basic account holder and that the fees attached to the trade chewed up all my money and now the want more what a joke.
You give me back the 15217 that I lost because of this and then I might talk until then go away.
Simon

October 12, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Simon,

We're deeply sorry to hear about your experience, and we take this matter very seriously. We would like to investigate this issue promptly and resolve it to your satisfaction. Please provide us with your account details and any additional information you can share regarding the incident.

Rest assured, we are committed to addressing your concerns and ensuring a swift resolution.

Best regards,

Rated 1 out of 5 stars

Its impossible to get out money

It is impossible to withdraw money, they only say you are going to pay to withdraw money. So check the answer. ... have you paid out my money ... No, you have not.

October 26, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Ulf,

We appreciate you sharing your experience, and we apologize for any inconvenience you've faced regarding fund withdrawals. Please provide us with your account details or contact our customer support so that we can investigate and assist you promptly.

Thank you for your understanding.

Best regards,

Rated 5 out of 5 stars

I'm thrilled with my experience on this…

I'm thrilled with my experience on this platform. This broker has taken my trading game to the next level with their efficient platform and helpful trading features. Kudos to them for a job well done!

October 23, 2023
BTC Crest logo

Reply from BTC Crest

Dear Jerome,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our platform and trading features have elevated your trading game. Your satisfaction is our top priority.

If you ever have any questions or need assistance, feel free to reach out. Happy trading!

Best regards,

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Rated 1 out of 5 stars

I’m trying to withdraw my money

I’m trying to withdraw my money, I was told I could but would have to pay nearly $9000 to the dodgy broker’s commission to get my money back. He’s trying to scam me of more money and then I’m guessing will block me. I’ve invested thousands to this dodgy company. My savings have gone. My mental health is so poorly. I’m reading that some of you have used a fraud recovery team to get your money back but I don’t believe these reviews as they are scammers as well. Trustpilot you need to be accountable for this too. All the good reviews are fake! Unless BTC Crest have paid people to post good reviews. My heart goes out to everyone that have been scammed by them. They have only scammed people! Don’t trust these criminals and I hope karma gets them!

October 24, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear DS,

We are sorry to hear about your concerns and would like to address them promptly. Kindly provide us with your account details and specific information about your withdrawal request. We are committed to resolving this matter and ensuring a satisfactory resolution for you.

Thank you for your cooperation.

Best regards,

Rated 1 out of 5 stars

Can someone help me I have been trading…

Can someone help me I have been trading with dis company btccrest for a few months and have been trying to withdraw my money now there saying that blockchain have blocked the transaction and I have to pay tax of 9000 euros befor I can get dis money can someone tell me if dis is right or am I being scammed can someone please get back to me

October 22, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Jon,

Thank you for bringing this to our attention. We understand your concerns and would like to assist you in resolving this matter. Kindly provide us with your account details and any relevant information regarding the withdrawal issue. Our team will investigate the situation promptly and work towards a resolution.

You can share the information securely with us. Rest assured, we are committed to addressing your concerns and ensuring a satisfactory resolution.

Thank you for your cooperation.

Best regards,

Rated 1 out of 5 stars

ABSOLUTE SCAM!!!!

ABSOLUTE SCAM!!!!! My account manager scammed me and my partner out of THOUSANDS!! They say they will send you your profit via cryptocurrency and the cypto they sent which was USDcoin is an unsupported cryptocurrency. We also got a call from another scammer from blockshare saying that they needed $1500 usd to withdrawal the crypto which is bs as it wasn't even a legitimate cyrpto currency to begin with. The support team at Btccrest are all liars as well because they just say they will contact your account manager to get a hold of you, which is the person who already scammed you. The people over the phone just say they don't have access to account information or anything like that so what do they even do???. My account manager has cut off all contact with me once he figured out I was on to him. They send you proof of registration with Finma to try and get you to think they are legitimate but they are probably impersonating people as well. Btccrest has disputed this review and will not let me post the names of the account manager but feel free to reach out to me if you would like more information on these scammers. Absolutely beware of this company. The company is not even regulated!!!! I'm sure I will get a generated repsonse from btccrest like you see in all the reviews. PLEASE stay away from this company they are absolute fraudsters. KARMA WILL GET THEM!!!

October 23, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Dear Joy,

I'm sorry to hear about your negative experience, and I appreciate you bringing this matter to our attention. We take such allegations seriously, and we are committed to resolving this issue promptly.

To assist you further, could you please provide your account details and any relevant information you have regarding your account manager? This will enable us to conduct a thorough investigation into your concerns.

Rest assured, we value the trust our users place in us and are dedicated to ensuring a secure and reliable trading environment. Your cooperation is crucial in helping us address this matter effectively.

Please reply to this email with the requested information, and we will initiate the necessary steps to resolve your concerns.

Thank you for your understanding.

Best regards,

Rated 4 out of 5 stars

I had experience good experience with…

I had experience good experience with BtcCrest, and I can tell you guys it is fantastic. I had so much fun during my trades; very recommended.

October 21, 2023
BTC Crest logo

Reply from BTC Crest

Hello Alfredo,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our service. Your feedback encourages us to keep delivering top-notch service.

Kind regards,

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Rated 5 out of 5 stars

I must say

I must say, this broker has been decent in my experience. The platform is easy to navigate, and their range of trading features has helped me improve my trading strategy.

October 19, 2023
BTC Crest logo

Reply from BTC Crest

Hello Jason,

We're delighted that you had a great experience with us!

Your positive feedback is a testament to our team's hard work and dedication. We look forward to serving you again in the future.

Best regards,

Rated 1 out of 5 stars

Total scam

Total scam. Only request you to deposit large amounts and will maybe payout on small amounts to convince you to deposit more. They won't refund or process large withdrawals. Can't belive they've been allowed to operate despite all these negative reviews. I think trustpilot needs to take some responsibility for all the fake positive reviews which lead unsuspecting victims vulnerable to them. They have been reported to FCA.

October 16, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Mr Graham,

We take your feedback seriously and regret that your experience fell short of expectations. Your satisfaction is important to us, and we're here to assist you in any way we can. Kindly get in touch with us so we can work towards a solution.

Warm regards,

Rated 2 out of 5 stars

Constant phonecalls.

Constant phonecalls.
Please stop calling me it is affecting my mental health.
I can't post complaint with one star.
Terrible Company
If someone from BTC is reading this please stop calling me and let me get on with my life

September 13, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Seamus,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards

Rated 1 out of 5 stars

SCAM!!!!!!

Total scam-conned my father into giving them $30,000 then called and said they had inside information from ‘the head of risk management’ that Wallstreet was going to crash so they wanted another $20,000 to freeze dads stocks so he didn’t lose them?!! Then in two weeks they would refund ALL the money dad had invested?!? Total BS!!! Don’t fall for their lies! Dad saw it advertised on Facebook supposedly backed by Gina Rinehardt-who recently released a statement that her image has been fraudulently used by these people in this scam!!!

October 12, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Leona,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards,

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Rated 1 out of 5 stars

worst thing i ever did

worst thing i ever did, i signed up and the whole process was a pita, i couldn't get past the withdrawal part of it so i aske the person mentoring me to refund me he got so persistant that i was doing the wrong thing that i hung up and blocked his number now i get nothing but spam calls! not just once a day but more than 20 a day! they keep spoofing aussie numbers that they get through the apps! they just won't stop! i really wish i never tried em i am down only a couple of hundred dollars, i can cope with that but these spam calls are making me want to sue them! below you can see the standard reply they send to everyone, i hope you read this before signing up with them

October 4, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Andrew,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards

Rated 1 out of 5 stars

Scam

Scam. Dont let you withdraw money. Ask you to invest more and more money. Calls every day with phone nr not use. Professional scammers

October 2, 2023
Unprompted review
BTC Crest logo

Reply from BTC Crest

Hello Noshad,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards

Rated 4 out of 5 stars

Investing with this company has been a…

Investing with this company has been a great blessing for me. I’m forever grateful to my mentor for introducing btccrest to me.

September 26, 2023
BTC Crest logo

Reply from BTC Crest

Hello Forrest,

We're overjoyed to receive your positive feedback! Our team strives to provide exceptional service, and it's rewarding to know that we hit the mark.

We appreciate your support.

Best regards,

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