I’ve had an excellent experience using BTC Markets. The platform is clean, reliable, and easy to navigate whether you’re new to crypto or have been trading for a while. Deposits and withdrawals ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great platform, great support. Immediate support. They do right by the regulations, they do right by how they secure things and I like their policies. Been a user of their platform since 2015. Have... See more
Company replied
High fees and they put a permanent ban on your account if you decide to take crypto off the exchange and don’t give any reason to justify their decision. Go with someone else Swytx coinbase kraken exo... See more
Company replied
My true thoughts are that btc markets has been excellent to deal My only issue is that new user's who are a bit computer illiterate have trouble navigating the procedures needed to transfer cryp... See more
Company replied
Company details
About BTC Markets
Written by the company
BTC Markets is Australia's most liquid marketplace for trading blockchain assets such as Bitcoin (BTC), Ethereum (ETC), Ripple (XRP) and Litcoin (LTC).
The exchange aims to provide clients with an efficient, secure and reliable trading platform. Its services are available to individuals, organizations, and Self-Managed Super Funds.
With a geographical focus on Australia, the exchange offers a range of AUD and BTC trading pairs with tiered trading fees. BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD deposits and withdrawals.
The exchange features a range of products including an industry-standard trading API, advanced order types, tax reporting, and batch order management. BTC Markets has an Australian-based client services team.
Contact info
Melbourne, 3000, Melbourne, Australia
- https://support.btcmarkets.net/hc/en-us/requests/new
- btcmarkets.net
You should know
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BTC Markets
Hi Paul,
We truly appreciate you recognizing our commitment to transparency, honesty, and secure service. Our support team works hard every day to provide clear communication and reliable assistance, and it means a lot to know it’s making a difference.
Reply from BTC Markets
Hi there, Sorry to hear about your experience. Our fees are calculated based on your 30-day trading volume and update automatically as you trade. If you’d like more insight into how fees are applied to your account, feel free to reach out - we’re happy to walk you through it.
Safe and trusted
I use BTCM because they are one of the longest and most trusted here in Australia. I can't take risks with my crypto. I feel reassured they have strong safety standards and genuinely care about doing right by their customers.
November 21, 2025
Reply from BTC Markets
Hi Richard,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you feel safe and supported with us. Providing a secure and trusted service is our highest priority, and it means a lot to know that our efforts help you feel confident with your crypto.
Reply from BTC Markets
Thanks so much for the review! Glad to hear the transfer out was nice and easy. If you ever need a hand with anything, we’re here to help.
XRP and Flare
Just sold some XRP and process was great, very fast. The only issue I have is that btc are holding my ‘flare’ air drop tokens which I find unacceptable, when will you compensate me or allocate tokens in full?
November 23, 2025
Reply from BTC Markets
Thanks so much for the positive review - great to hear the XRP sale went through smoothly and quickly. Regarding your Flare (FLR) airdrop tokens, we appreciate you raising this. Please reach out to our support team so we can take a proper look at your account and provide an update on the status of your FLR allocation. We're always here to help and make sure everything is resolved for you.
Well informed and prompt answers to any…
Well informed and prompt answers to any questions. Funds transfer after completion of sale was instantaneous.
November 14, 2025
Reply from BTC Markets
Hi Adam S,
We’re glad to hear you found our service well-informed, prompt, and that the funds transfer after your sale was instantaneous. We appreciate you choosing BTC Markets and look forward to helping you again in the future.
Absolute joke of faux company!!
Absolute joke of faux company!!
Demand information about transfers that's over the top...then they lock your account and then say we'll call you and you have to wait 5 fxcken days before they will cal you!!! Stay the hell away from those shonks!!
November 21, 2025
Reply from BTC Markets
Hi there, We’re sorry to hear about your experience and understand how frustrating delays can be. Whenever we see a withdrawal request going to a destination that’s been flagged as high-risk, we’re required to pause the transfer and complete additional security checks. These steps are in place to protect our customers from potential scams and ensure funds aren’t sent somewhere unsafe. If you would like to speak to our team, please use the booking link sent to you in our most recent ticket.
Reply from BTC Markets
Hi Sam,
Thank you so much for your long-term support and for taking the time to share your experience with BTC Markets! We're thrilled to hear that you’ve had a smooth, safe, and user-friendly experience with us over the years.
User unfriendly site
User unfriendly site, very difficult for an older person to negotiate. In fact, I would like to close my account as I will not be using it ever again. Many thanks.
November 12, 2025
Reply from BTC Markets
Hi there, Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that you found the site difficult to navigate. We never want any customer - especially those who may be newer to technology - to feel frustrated or unsupported. If you’re open to it, we’d really appreciate the opportunity to assist you directly and make things easier. Our team can guide you step-by-step or help close your account if that’s what you prefer.
Very easy to use
Very easy to use. Way easier than Binance and even coinbase.
Very limited number of crypto coins you can purchase though.
So great for beginners with ease of use, and also for those with portfolios limited to key coins.
Also Australian so gives more confidence.
November 11, 2025
Reply from BTC Markets
Thanks so much for the review! We’re really glad to hear you’re finding the platform easy to use and that being an Australian exchange gives you confidence. We appreciate the feedback on our coin selection - we aim to prioritise quality and compliance, but we’re always reviewing new listings to expand our offering responsibly.
Quick transaction
Quick transaction to return funds back into our offset bank account.
November 18, 2025
Reply from BTC Markets
Thanks so much for the 5-star review! We're really glad to hear your transaction back into your offset account was quick and seamless. If you ever need a hand with anything else, we’re always here to help.
Not using this site anymore 23$ fee for…
Not using this site anymore 23$ fee for transferring is unreal I left crypto.com for the same reason been with them for years to just a stupid ass fee
November 18, 2025
Reply from BTC Markets
Thanks for the feedback - we really appreciate you taking the time to share it. Our withdrawal fees are set by us, and we always aim to keep them as competitive as possible while covering network costs. That said, we’ll review this internally to see if there’s room for improvement. If you’d like us to take a look at your recent withdrawal or suggest cheaper options next time, we’re here to help.
Easy efficient transaction
November 17, 2025
Reply from BTC Markets
Hi GI,
Thanks for your great feedback! We’re glad you’re enjoying the ease and efficiency of trading with BTC Markets.
They are quick to respond
November 5, 2025
Reply from BTC Markets
HI J AND E LUA PTY LTD ATF J And
Thank you for taking the time to share your experience! We’re happy to know our team responded quickly and that we could assist you when needed.
Reply from BTC Markets
Hi Nick Bioxsome,
Thank you for the wonderful review! We’re glad to hear that you’re finding the BTC Markets app great and easy to use. We appreciate your support.
Safe and Reliable.Never had and issue .
December 8, 2024
Reply from BTC Markets
Hi John Van Doodewaard,
Many Thanks for your stellar review! We're happy to hear BTC Markets has been reliable and trouble-free for you. We're here anytime you need support!
Very transparent and easy to use
November 13, 2025
Reply from BTC Markets
Hi Murray Rogers,
It’s great to hear you’re enjoying the transparency and ease of use at BTC Markets. We work hard to keep everything simple and clear for our users.
Easy to use and honest
November 13, 2025
Reply from BTC Markets
Hi David,
We're thrilled to hear that you find BTC Markets easy to use and honest. Providing a secure, transparent, and user-friendly platform is a top priority, and it’s great to know we’re meeting your expectations.
Reply from BTC Markets
Thanks so much for your review - we really appreciate your feedback and are glad to hear you’re happy with the balance we aim to maintain for our clients.
I like the charting but
I like the charting but
Recent flash crash of btc down to 132000 did not show up in last trade logs so not sure if it is a fake chart market or the trade logs are wrong
November 9, 2025
Reply from BTC Markets
Thanks for your feedback - we appreciate you taking the time to share it. Please reach out to our support team so we can review the data and clarify what occurred.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.