Bright Reviews 

Alan's service after AI had had its stab at sorting out my problem was superb. He gave clear advice that had my immediate confidence. It was very reassuring to correspond with a human who understood the problem, knew the solution and could bear my terrible sense of humour. Brilliant service from Alan for which I am very grateful.

Spoke to a lovely lady whom sorted my issue in minutes in a calm and kind manner. She is definitely a keeper.

Excellent service and provide all documents to assist us

When I was locked out of my account due to email changes, it wasn't the usual problem, going round in circles asking for the same verification code that you can no longer access. What happened instead was an instant solution, a new invitation to start with a new login, follow up to ensure all information was swapped over behind the scenes and then a further follow up offering extra support. I considered this exceptional service from start to finish, something I find rare these days, particularly if it is something that takes more work to fix.

Maria Fagan helped me today to resolve with logging into my account. She was very responsive and efficient.

My problem was resolved with great humour and patience. I was never once made to feel computer illiterate. Thank you.

Efficient, knowledgeable and helpful. Answered the questions fully

Outstanding customer service! Friendly, knowledgeable, and genuinely pleasant to deal with. It was a breath of fresh air to speak directly to a real person instead of a chatbot. This level of personal service is becoming rare and is very much appreciated.

Sarah Farrell assisted myself and my colleague with absolute professionalism and really make the whole process seamless. Thank You!

Sarah was extremely helpful and friendly

Maria Fagan was excellent she sorted the issue I was having extremely promptly. Much appreciated.

Love the human interaction. I had extremely helpful experience with my recent query re SSP. Brandon was patient, polite and knowledgeable.

Cieran got me 'fast' and the option to screenshare was good. I am seeing something which is difficult to repaint mentally or verbally - it's so much easier to show the support team. and from that the solution emerged quickly and I felt satisfied with my help

Absolutely brilliant, so patient, helpful and knowledgeable

Ciaran from Brighpay was impressive-very efficient and helpful! Thanks so much for your help my friend.

Ciaran was excellent at answering my queries, very patience, knowledgeable and efficient. 10 out of 10 for me.

I spoke with Hannah this morning and she was so helpful and professional. she solved my problem in few minutes.

Maria F thankfully found my issue and so i was able to resolve it today, a certain box was left ticked and all i needed to do was untick it. Chat online within payroll was no good for this scenario and via phone conversation with BP didnt solve the issue as i was given wrong advice on the phone, But luckily you get emails from BP that state they will close the case number after 3 days of no response, so i responded to and Maria replied with the solution.