We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
9 Merlin Close, RM5 3YB, Romford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to thank BTJ Mortgages for their immense support throughout this process. Everything went incredibly smoothly, and that’s entirely thanks to their professionalism and efficiency.
From start to finish, the entire process took just about a month, which exceeded my expectations. I truly appreciate how clear, responsive, and supportive the team was every step of the way.

Reply from BTJ MORTGAGES
I highly recommend this company - BTJ Mortgages. They are true professionals in their jobs. They helped me and a lot of my friends turn dreams into reality! Having your own property in London becomes a reality if you would have to get in touch with BTJ Mortgages.

Reply from BTJ MORTGAGES
I really recommend this company, they did everything quickly, explained everything clearly, were polite, and were always in touch. Thank you very much

Reply from BTJ MORTGAGES
Thank you very much for your understanding and cooperation!

Reply from BTJ MORTGAGES

Reply from BTJ MORTGAGES
I had an outstanding experience working with this mortgage company. From the very first interaction, their team was professional, transparent, and genuinely helpful. They took the time to understand my situation in detail and guided me through every step of the process with patience and clarity.
What stood out the most was their speed and communication. I was always kept up to date on what was happening and what to expect next. No matter how many questions I had (and I had a lot!), they answered everything clearly and in a timely manner.
They also helped me secure a very competitive rate, and made sure all documents were prepared properly and submitted on time. I felt confident and supported throughout the entire process, which made what could have been a stressful experience feel smooth and straightforward.
If you’re looking for a reliable, honest, and efficient mortgage company – I highly recommend them. Thank you once again for your excellent service and support!

Reply from BTJ MORTGAGES
⭐⭐⭐⭐⭐
Honestly, I can’t thank BTJ Mortgages enough. From the very beginning, they were on the ball — super quick to respond, clear in their explanations, and just really easy to work with. The whole mortgage process can be stressful, but they made it feel simple and totally manageable.
What really stood out was how fast everything moved. No chasing, no long waits — just proper, professional service from people who clearly know what they’re doing. They kept me updated the whole way and were always available when I had questions.
Genuinely a top experience. If you’re looking for someone reliable and efficient to help with your mortgage, I’d recommend BTJ without hesitation.

Reply from BTJ MORTGAGES
Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you!
Jana Chetraru is one of the most professional and accountable person.

Reply from BTJ MORTGAGES
Brilliant customer service: all the staff is very professional and friendly. They reply very promptly reply and wotk very hard to get a positive result😀. One very grateful customer-thank you very much 🙏

Reply from BTJ MORTGAGES
A very good team works in a coordinated and clear manner and we have an excellent result. I recommend.

Reply from BTJ MORTGAGES
1000% can recommend BTJ Mortgages! Jana is professional, knowledgeable and amazing person! All went so smoothly for us! Offer received in 35 hours after submitting, well planned and prepared documents. No questions from bank!
We have two unsuccessful cases last year with another broker, so I know what I am talking about!

Reply from BTJ MORTGAGES
“A team of seasoned professionals committed to excellence in their field.”

Reply from BTJ MORTGAGES
I am very satisfied with the work of BTJ Mortgages, everything is fast and high-quality. They have a very good team, they are always in touch. Many thanks to Yana and her team for their incredible work and help in this important step in our lives!

Reply from BTJ MORTGAGES
Great experience! Professional and flexible people. Highly recommend.

Reply from BTJ MORTGAGES
BTJ Mortgages provided good service with helpful staff. Jana was great to work with, and I look forward to working together again!

Reply from BTJ MORTGAGES
Very profesional and helpful, received an offer quickly. Supportive team.

Reply from BTJ MORTGAGES
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.