Buchananalbert Reviews 

If i could give negative stars I would. The dress was cheap junk, poorly made, poorly proportioned. The return policy advertised on the website is basically false. This is what they said after I requested return:

"Option 1 – 15% Partial Refund

You're welcome to keep the item and receive a 15% partial refund on your order's product price. No return is required, making this the quickest and easiest option.

Option 2 – Return for a Full Refund

If you'd prefer a full refund, you may return the item to our international fulfillment center in China.

Please note that return shipping costs, typically $40–$50 USD, are the customer's responsibility, as outlined in our Return & Exchange Policy."

The address is in China. And I have no doubt that if I try to return it, it will never be reported as received of will somehow fail inspection, even though it is barely even unpackaged and definitely has not been worn since it is unwearable. I guess I'll take the 15% and donate it to be used as a dog bed or something.

Ordered a beautiful "satin" dress for a wedding. No clue it was shipping from China. When it arrived, it looked nothing like the photo. Unsurprising because the tag clearly identifies that it is 100% Polyester. I didn't know it was possible for a dress to be shiny, squeaky, and scratchy all at the same time. Based on all of the other 1 star reviews, I have low hopes for a refund. I may hang onto it and go as a navy blue tent for Halloween, but who are we kidding . . . I can't be anywhere near a campfire in this thing as my chances of spontaneous combustion would increase by 500%.

The most god awful site I’ve ever done business with. Horrible craftsmanship. Sizing TOTALLY off. When I asked for a refund they offered me 15% back on $90. Went on to say “you can ship it back but it will probably cost you over $50 and even if you do we might not get it and they’re not responsible for that. It has to go to China. Even though they make you believe they’re a Canadian company. In other words I’d be out my original $97 PLUS $50.

Dress arrived very late and the way it was made looked like a costume; nothing like what was described, it was almost comical. When i went to return it, the options were to accept 15% refund or return it at my own cost of up to $40-50 for return. I should have done my homework before buying from an unknown online company. Would not recommend for anyone.

Do not buy from this company. It is not US based as they say and the items ship from China. They then arrived terribly wrinkled, horrible materail and ill sized. When you have to return it, they want you to pay $50-$60 to ship it back internationally and then they will consider a refund if they recieve it. The offered me $15 out of $100 to keep the item or pay more than half to ship it back. I dont believe the New York store exists.

DO NOT PURCHASE FROM THIS COMPANY.

The dress material was very poor quality and the proportions were off. There is no way I could wear these dresses.

The return policy is horrible. The customer is 100% responsible for the cost of the return to China and it costs $45-$50. After you send the package, it is not guaranteed they will accept the return. You are at their mercy to be honest that is passes inspection.

This is a copy of their policy:

Once the returned items have been successfully delivered to our fulfillment center, passed inspection, and you have provided the return tracking number, we will proceed with processing your full refund.

Any customs duties, taxes, or additional import fees associated with the return are not covered by our company.

Refunds can only be processed after the returned items have been successfully received and inspected

Ordered a varsity jacket, $61.95 total. It arrived about three weeks late and the material quality is extremely poor for the price — nothing like the premium product advertised. When I asked to return it, they pushed partial-refund offers instead of a straightforward return. After long negotiations they agreed in writing to refund 25% = $15.49 and let me keep the jacket — then refunded only $13.50, calculating the percentage off a lower amount without saying so. Avoid.