1 Star
1 Star – Disappointing and Unwelcoming Experience
I booked this as a “bucket list” cherry blossom experience, but unfortunately, the service did not match expectations.
Upon arrival for our reserved time, a host assisted guests ahead of us and stepped away. Shortly after, another host came to the check-in area but completely overlooked my partner and me, instead assisting a couple behind us in the reserved line. This was noticeable and immediately set a negative tone.
After seating them, the host returned and asked if we had been helped. When I said no, another staff member was called over to seat us. While we were eventually accommodated, the initial interaction made us feel dismissed and unwelcome from the start.
The experience did not improve. Our food was delayed with little to no communication, and the service remained inattentive throughout. In addition, the seating area was uncomfortably cold, with only a small space heater attempting to warm what felt like a large, open structure.
We ultimately decided to leave early. A more senior host did apologize as we were packing up to go, which I appreciate, but by that point the overall experience had already been impacted.
Reservation Details:
• Time: 7:00–8:30 PM
• Arrival: 7:18 PM
• Seated: 7:25 PM
• Left: 7:55 PM
Overall, while the concept is appealing, the execution—particularly in customer service—was disappointing. Based on this visit, I would not return or recommend it.
March 21, 2026
Unprompted review