Buckley London Reviews 

153
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the high quality and beautiful design of the products, often finding them to be excellent value and appearing more expensive than their actual cost. Many people commend the fast and prompt delivery service, noting good communication and items arriving well-packaged and on time. Consumers frequently highlight the excellent prices and overall value, making their purchases feel worthwhile. People also appreciate the responsive and efficient customer service, which quickly resolves inquiries and provides replacements when needed, leading to high satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent quality and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the prompt and fast delivery... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of the goods and... See more

Price

Customers had positive experiences with price, often finding great value for money. Many reviewers noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My girlfriend really loves your brand. When she traveled to England, she bought some items from Buckley London. She wished she had bought more, but thought it wouldn’t be possible unless she visited E... See more

Company replied

Rated 5 out of 5 stars

Really pretty rings and in the sale. 😀 Delivery was great, arrived within a few days of ordering. Would definitely order from this site again.

Company replied

Rated 5 out of 5 stars

I have always found this companie"s jewelerry very good quality and excellent value. Many of the items look like very expensive jewellery. The delivery is prompt and everything is excellent.

Company replied

Rated 5 out of 5 stars

Great customer service. I needed to return my original purchase. Followed the return process & received an extremely quick response & exchange in time for Christmas. No quibble or queries, would defin... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop
  3. Jewelry Designer

Written by the company

Redefining costume jewellery since 1989, Buckley London is a British heritage brand, synonymous with craftmanship and timeless design. Where classic style meets modern elegance and with over 30 years of expertise in the trade, Buckley London is today the leading, go-to brand for affordable costume jewellery. Whether you’re searching for the perfect gift, attending a special event, or you’d simply like to elevate your everyday wardrobe, Buckley London offers something for everyone, whatever the occasion.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(153)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the jewellery , well shown.

Easy to use, I was just mooching and the first page was a model wearing some beautiful earrings that caught my eye, I bought them and love them.

July 15, 2024
Buckley London logo

Reply from Buckley London

Hi Bernice, thanks so much for sharing your experience with us. We hope to see you again soon!

Buckley London x

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Rated 4 out of 5 stars

Good

Very pretty bracelet, arrived when expected. Would recommend.

June 21, 2024
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Reply from Buckley London

Thanks for sharing your rating with us and the community. We hope to see you again soon!

Buckley London x

Rated 5 out of 5 stars

Very nice ring I got from you…

Very nice ring I got from you Buckley's. Thank you.

July 1, 2024
Unprompted review
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Reply from Buckley London

Hi Bartosz, thank you so much for taking the time to leave us a 5-star review! We hope you'll shop with us again

Buckley London x

Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery! My sister loved her necklace and bracelet! Thank you

June 6, 2024
Unprompted review
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Reply from Buckley London

Hi Gosia, thank you for your 5-star rating and for being part of the Buckley journey! We can’t wait to exceed your expectations every time you shop with us : )

Buckley London x

Rated 4 out of 5 stars

Lovely selection of quality products

Lovely selection of quality products. Fab customer service and despatch times.

June 27, 2024
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Reply from Buckley London

Hi Sonia, many thanks for the 4-star rating. If there’s anything we can do to improve our offering, please let us know!

Buckley London x

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Rated 5 out of 5 stars

I bought some earrings for my sisters…

I bought some earrings for my sisters birthday and she loves them! Great customer service and product!

July 1, 2024
Unprompted review
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Reply from Buckley London

Hi Jessica, thank you so much for taking the time to leave us a 5-star review! We hope you'll shop with us again

Buckley London x

Rated 5 out of 5 stars

So pretty and high quality

Bought some jewellery for my mums birthday and she absolutely loved it ! Will definitely be ordering again.

June 17, 2024
Unprompted review
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Reply from Buckley London

Hi Ebony, we're so happy your mum was pleased with her gift. Thanks for the review!

Buckley London x

Rated 5 out of 5 stars

Love my sparkly earrings

Love my sparkly earrings! Will be repurchasing in a different colour

May 8, 2024
Unprompted review
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Reply from Buckley London

Hi Elisha, thank you for the 5-star review, it's so appreciated!

Buckley London x

Rated 5 out of 5 stars

Love Buckley Jewellery

Love Buckley Jewellery, high quality well packaged & excellent customer service. Would highly recommend.

June 13, 2024
Unprompted review
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Reply from Buckley London

Hi Jackie, thank you so much for taking the time to leave us a 5-star review!

Buckley London x

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Rated 5 out of 5 stars

Amazing products

Amazing products, would buy from again.

June 3, 2024
Unprompted review
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Reply from Buckley London

Hi Holly, we’re so glad that you were happy with your order. We hope to see you again soon!

Buckley London x

Rated 5 out of 5 stars

I bought a present for my mum for her…

I bought a present for my mum for her birthday and she loved it! She will be buying again!

May 30, 2024
Unprompted review
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Reply from Buckley London

Hi Maria, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Buckley London x

Rated 5 out of 5 stars

Thrilled with the customer service and…

Thrilled with the customer service and value for money compared to brands like Missoma and Monica Vinader. I’m so glad a discovered the brand, it my new go to.

March 7, 2024
Unprompted review
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Reply from Buckley London

Hi FashPR, Wow! Thanks for sharing your rating with us and the community. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do!

Buckley London x

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Rated 5 out of 5 stars

Lovely piece of jewellery

Lovely piece of jewellery. Fast delivery.

June 3, 2024
Unprompted review
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Reply from Buckley London

Hi Diana, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Buckley London x

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast! Product arrived in great condition- looking forward to wearing it on holiday

June 26, 2024
Unprompted review
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Reply from Buckley London

Hi Jane, thank you so much for taking the time to leave us feedback!

Buckley London x

Rated 5 out of 5 stars

Bought a necklace for a birthday…

Bought a necklace for a birthday present couldn’t be happier. Service was excellent and arrived very quickly

June 17, 2024
Unprompted review
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Reply from Buckley London

Hi Emma, thanks so much for sharing your experience with us. We hope to see you again soon!

Buckley London x

Rated 5 out of 5 stars

Gorgeous pendant necklace

Bought the 2 tone pendant for my mum and she absolutely loves it. Didn't break the bank and is beautiful quality!

June 12, 2024
Unprompted review
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Reply from Buckley London

Hi Jude, thanks for sharing your rating with us and the community. We hope to see you again soon!

Buckley London x

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Rated 5 out of 5 stars

Very happy with the quality and style

Bought a pendent necklace for my wife on behalf of my kids for Mother’s Day. It was a style that I know she likes and she loved it! I thought it was really well made and the online service was really good. Much better and less expensive than some more well known companies I’ve used in the past.

March 14, 2024
Unprompted review
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Reply from Buckley London

Hi Ben, thank you for your 5-star rating and for being part of the Buckley journey! We can’t wait to exceed your expectations every time you shop with us : )

Buckley London x

Rated 5 out of 5 stars

High quality jewelry in gorgeous little…

High quality jewelry in gorgeous little packages. I most recently bought a pair of earring as a present for a friend who is delighted with them.
I have never had a problem with customer service and have found them very helpful in resolving a missing parcel that had been accidentally delivered to my neighbor.
I will definitely be purchasing again

June 1, 2024
Unprompted review
Buckley London logo

Reply from Buckley London

Hi Rach, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do!

Buckley London x

Rated 5 out of 5 stars

Perfect Gift

Bought a gift for my mum! She was over the moon with it. 5/5

June 17, 2024
Unprompted review
Buckley London logo

Reply from Buckley London

Hi Jay, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Buckley London x

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