BuddyBoss Reviews 

929
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt assistance, extensive professional knowledge, and total commitment to ensuring every single technical problem gets fully resolved. Reviewers emphasize that staff members communicate clearly, remain exceptionally helpful throughout the entire process, and deliver outstanding results that keep digital platforms running seamlessly. However, some people mentioned that certain specialized service packages and the associated affiliate programs ultimately fell short of expectations. Some reviewers also noted frustrating delays in response times along with significant challenges regarding project execution speed during larger professional engagements.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the team for going above and beyond to resolve... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting quick, professional support... See more

Response time

Reviewers highlight positive aspects of response time, consistently describing support as rapid, very fast,... See more

Service

Consumers find service to be positive, highlighting prompt support and professional assistance that resolves... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fast, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prabs answered all of my questions and even gave me insights on things that I didn't think about. He is highly experienced and was extremely helpful. I could tell that he cares about the success of my... See more

Rated 5 out of 5 stars

The support team was professional. I am really grateful to Rezwan who helped me multiple times. The BUDDYBOSS is ahead of their competitors. There really is no better platform hands down. Wit... See more

Rated 5 out of 5 stars

BuddyBoss has been incredible to work with! Their platform is powerful, full of useful resources, and makes community building so much easier. The support team goes above and beyond to help every step... See more

Rated 5 out of 5 stars

The support staff was especially helpful. Sajib - WordPress Support Engineer, understood my issue thoroughly and gave me a solution that worked. The only issue is that I had to create 2-3 tickets... See more


Company details

  1. Software Company
  2. also in
  3. Software Vendor
  4. Web Collaboration Platform

About BuddyBoss

Written by the company

Sell memberships, courses, and build online communities.

We make it easy for you to build on WordPress, the World’s #1 open source platform, giving you the flexibility, control and freedom you need, to create a successful online platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

929 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(929)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

License issue resolved with clear, responsive support

BuddyBoss Support did a great job resolving a license activation issue on my site. Even though my license was active, it kept showing as inactive, which affected some features. Their team was responsive throughout, asked the right questions, and needed a bit of back-and-forth to gather the access details required, but they kept me updated and got it properly fixed within a couple of days. Clear, professional communication from start to finish.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Very quick & helpful

Very quick response and Sajib was extremely helpful and provided detailed replies to all my questions! Thank you Sajib!

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great support experience

Great support experience! Sarfaraz quickly identified the issue and resolved it efficiently. Clear communication, professional approach, and very helpful throughout. Thank you!

August 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Graham has gone above and beyond

Graham has gone above and beyond to help us with a feature we needed in order to launch a project. He understood exactly what we needed and turned it around very quickly. Thank you for your support and understanding.

August 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I've always gotten great customer…

I've always gotten great customer service from BuddyBoss. This particular time I actually fixed the problem on my own after I submitted a ticket but FurQan kept great communication and followed up with me even though I forgot to follow up with them. Thank you, FurQan.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service with rapid response

Amazing service with rapid response. The customer service was not only quick, it was with another human being. That’s right a live person real dialogue, empathy, and legitimate concern for the client and the client experience. The only reason for 5 stars was because that was the limit.

July 28, 2026
Unprompted review

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