Budget Car Rental Ireland Reviews 567

Great car excellent customer service friendly staff. Well done Budget

The staff were polite, friendly, efficient and professional both in the office and on the ground.
I would have given a 5star review if it wasn't for the insurance 'scam' that exists with car hire companies. I'd advise everyone to buy their own insurance as the one you buy at the airport is a pure rip-off.
Rant over.

Ps: this was at Knock Airport.

I couldn’t find a petrol station to refill around Knock. Budget charged me a reasonable price for petrol usage . Service on return was very good

Ease of collection and drop off. Friendly and efficient service. Minimum of red tape. Very satisfied customer.

They charged me double petrol price for not filling up fully. We had a good reason to not fill up, that's on us, but I expected some appripriate fee or a slight markup. To charger literally double the petrol cost is ridicoulous.

Only wht should be change is informing about credit card. Debit card is not accepted

Outstanding staff under Paul’s leadership and Teresa, Niamh and others, top shelf all around!

Very reasonable priced hassle free on pick up and drop off and the cars are always very clean and top off the range

Does what it says on the tin - well priced, clean cars & efficient service.

Avoid at all costs.
Rented a car and upon returning my pregnant baby brain ( with toddler in tow ) left an expensive purse in the glove box including hundreds of pounds and various bank cards / driving licence . Called less than an hour later and was told that it hadn’t been found .
The only people having access to the car in that time being whoever transported the car back to the rental terminal or whoever cleaned it . I was then told the car had been rented out and the man hadn’t found it either .
I received a rather unapologetic email about how things are disregarded for hygiene reasons . Absolute disgrace, thieves operating at this company . Find it hard to believe the glove box wouldn’t have been checked before cleaning and issuing the car to someone new .

I have hired from Budget before and have always found the procedure very easy from start to finish. Friendly staff, good location and a good clean car. I would recommend them for car hire.

Polite and helpful staff. Easy to use and clean nice car. If I had to criticise it would be no one there when you drop off your vehicle upon return in out of office hours, especially when you have paid your own waver insurance of €2000 + fuel deposit. Saying that i was emailed within 8hrs od dropping it off. This stems from hiring vehicles in Spain when you dropped vehicle's off leaving the keys only to lose your deposit for supposedly damage found. Thank you budget for being honest. Will definitely use again.

Very fast service, no extra charges and all went very smoothly.

Great service as always

Excellent service

⭐ 1-Star Review: Deeply Disappointed with Budget Car Rentals and their disgraceful service.
I am extremely disappointed with Budget Car Rentals and their unprofessional, misleading, and frankly dishonest practices.
On November 2nd at around 12:30 pm, I rented a car for one day, to be returned the following day. I was told that one day costs €145, while two days cost €190. I clearly chose and paid for one day, and also paid a €124 deposit for fuel.
I returned the car the next day at 4:30 pm — just four hours later than the same time I picked it up. To my shock, I later discovered that Budget had gone into my account and charged an additional €21 without any authorization. When I checked the invoice they sent, I saw they had charged me for two full days, including insurance.
How does returning a car four hours late justify charging me for a full extra day — plus additional insurance? It’s absolutely unreasonable and feels like a deliberate way to overcharge customers. Even worse, they stored my card details and keep accessing my account to take money without notice or permission.
This company lacks transparency, professionalism, and integrity. It feels like they just take people’s money at will. For a one-day rental that already cost an outrageous €145, they keep finding ways to steal more.
Budget Car Rentals is a disgrace. I will never use them again, and I will make sure everyone I know hears about this experience.
Stop taking unauthorized payments and refund my money immediately.

I was very dissatisfied with Budget who charged me for preexisting damage.
Fortunately I had taken photos of this damage prior to driving the car away from the collecting point.
I disputed the charge with Budget but they were difficult to engage with. I therefore escalated my dispute with the credit card company (visa).
The evidence that I provided to Visa helped me secure a full refund of the damage charge.

Disgusting Scammers - Alec served us at Cork Ireland airport - he was rude and extremely hostile. Refused to take our Mastercard credit card despite it saying on the website that they accepted it. Charged us $300 on the spot. It was midnight and our flight was delayed. We had a baby and a 5 year old with us. He was appallingly rude and since disputing the additional charge we have been met with a stream of argumentative emails not once apologising for the additional charge, rudeness or distress this has caused.

We returned the car with some damage which they charged us for taking it directly from the credit card. The damage was already on the car when we picked it up and we sent them photographic evidence of this. They simply ignore emails. This seems to be a pattern for this company. One wonders why they haven't been investigated for fraud.

Easy to book, great rates, great service and great car.