7 Months to Settle a Simple Claim with Budget Tromsø Airport
220 Days to Settle a Simple Claim.
The facts:
• 07 Jan 2026: Windscreen spontaneously cracked in -33°C weather.
• 29 Jan: I requested an insurance damage report. Budget took nearly 7 months to send it (received 17 Aug). Meanwhile, I was either ignored, transferred or sent the wrong report.
• 29 Jan: I caught unexpected and unexplained card charges (Kr 150 & Kr 62). Once I demanded proof of the "fines," they silently reversed them.
• 04 Feb: I requested a corrected invoice because Budget omitted my name (received 08 April). Took 2 months.
• 20 Feb: Agent confirmed in writing the case was closed, and I wouldn't be charged.
• 24 Mar: Debt Collection letter demanding NOK 13,239.90+ 35.00 NOK "reminder" fees penalising me for their own contradictions and delays.
• 15 Apr – 05 Aug: They ghosted me completely for nearly 4 months after my April e-mail agreeing to pay only for the windscreen and not their "reminder" fees.
• 28 Aug: Ordeal finally ended thanks to my own time and effort.
It took 220 days, 7+ email addresses, and tons of stress to settle a simple windscreen claim.
It is clear why most reviews for Budget Car Rental Tromsø Airport are one-star. They don't care about their customers.