Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
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Company details
- #37 of 37 best companies in Airline Ticket Agency
- #17 of 21 best companies in Car Rental Agency
- #46 of 46 best companies in Flights Search Site
- #194 of 200 best companies in Travel Agency
- #42 of 47 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
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Fast confirmation for the flights
Fast confirmation for the flights, with cheaper price than booking direct with Airline.
August 4, 2026
Reply from BudgetAir.com
Hi Sun Haeng,
Thank you for your excellent 5-star review. We are delighted to hear that you received your flight confirmation so quickly after booking with us.
Our team works hard to ensure the booking process is as smooth and efficient as possible for our customers. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Samuel,
Thank you for sharing this review.
The remaining ticket segment for the Dallas-to-Phoenix trip has been successfully issued, and the complete e-ticket details have been sent. Checking the inbox, as well as any spam or promotions folders, will help locate the confirmation email. A private message is on its way to double-check that all documents have been received and that everything is ready for the journey.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Kavita,
Thank you so much for your excellent 5-star review. We are delighted to hear you had a smooth experience booking with us. Our team works hard to ensure the entire process is as simple and straightforward as possible for our customers.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Price is competitive
Price is competitive. Process is reasonably easy though you need to click through some up-sell links.
August 4, 2026
Reply from BudgetAir.com
Hi Jimmy,
Thank you for your excellent 5-star review. We are delighted to hear that you found our booking process to be straightforward and easy to navigate.
Our team works hard to ensure a smooth experience for our customers from start to finish. We truly appreciate you choosing us for your travel needs and hope to welcome you back again soon.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Zhixiong,
Thank you for the fantastic 5-star review! We are so pleased to hear you found our booking process easy and our team's responses quick. We always aim to provide a smooth and efficient experience, and your feedback is greatly appreciated.
We look forward to helping with your future travel plans.
The BudgetAir.com team
Amazing experience
Amazing. It was simple to use the website with good air fare. I will try to use budget air regularly for all my future tickets.
August 3, 2026
Reply from BudgetAir.com
Hi Naeem,
Thank you for your wonderful 5-star review. We are so glad to hear you found our website simple to use and had an amazing experience from start to finish.
We appreciate you choosing us and look forward to helping with all your future travel plans.
The BudgetAir.com team
Unhelpful
Provided a link to determine if transit visa was required. When information was put in, it said no visa was required. However it was and I was unable to board flight which in turn made me miss two other flights, completely missing my trip. They disregarded it when I reached out and said it was my fault even though I had researched, contacted embassies and got no clear information other than the link they provided. They couldn’t offer me credit or anything to apologies for providing this incorrect information. Definitely will not be using them again!
August 4, 2026
Unprompted review
Reply from BudgetAir.com
Hello Nollaig,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Very good and cheap and best service no…
Very good and cheap and best service no hassels. Have booked 4 tickets with them in the last 6 months. Best prices always.
July 29, 2026
Reply from BudgetAir.com
Hi Dhvani,
Thank you for your fantastic 5-star review and for being such a loyal customer. We are thrilled to hear that you have booked with us four times recently and consistently find our service to be the best.
It is wonderful to know that you've enjoyed a hassle-free experience with each booking. We truly appreciate you choosing BudgetAir.com for your travel needs and look forward to assisting you again soon.
The BudgetAir.com team
good shopping experience but haven't…
good shopping experience but haven't travelled yet
August 4, 2026
Reply from BudgetAir.com
Hi James,
Thank you for taking the time to share your 5-star review. We are delighted to hear that you had a good shopping experience while booking your flights on our website.
We aim to make the booking process as smooth as possible for all our customers, and we are glad this was your experience. We wish you a fantastic and safe trip when the time comes.
The BudgetAir.com team
User friendly platform
User friendly platform, however, the price did differ slightly from the advertised price on KAYAK.
August 4, 2026
Reply from BudgetAir.com
We're glad you found our platform user-friendly! We understand your concern about the price difference and are always working to ensure accuracy.
Reply from BudgetAir.com
thanks for your nice review
Veryy good price
August 1, 2026
Reply from BudgetAir.com
Thanks @ Have a great trip and we hope to see you back with us
Booking process is so fast and price is…awesome
Booking process is so fast and price is always good.
August 3, 2026
Reply from BudgetAir.com
We're so happy to hear that you found our booking process fast and our prices always good! Thank you for your wonderful feedback.
Reply from BudgetAir.com
We're delighted to hear that you experienced a smooth booking process and found our pricing to be great. Thank you for your positive feedback!
Didn't get the confirmation right away
August 3, 2026
Reply from BudgetAir.com
Hello Dhruv,
Thank you for bringing this to attention.
The ticket has been fully issued, and everything is all set for travel. The booking confirmation and travel documents have been resent, so checking the main inbox, spam folder, or promotions tab will help locate them. Accessing or downloading documents is also available anytime through the website account under the Documents section. A private message is on its way to double-check that everything has arrived safely.
Kind regards,
Leo
Please do not use BudgetAir if you want peace of mind.
Flight cancelled by airline, budgetair did not inform me. Upon requesting refund given a timescale of 8-10 weeks sighting airline policy whilst same flight booked with other agents refunded within days. BudgetAir can not be trusted with service or money, a terrible agent who holds your money to benefit themselves. I will now apply section 75 and claim my money through my credit card. Please do not use BudgetAir, pay a couple of pounds extra and book with a reputable agent.
August 3, 2026
Unprompted review
Reply from BudgetAir.com
Hello Emran,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Reply from BudgetAir.com
We're so happy you'd recommend us to your friends! We appreciate your positive feedback.
The experience was very great
The experience was very great. I took the ticket in 1 go and it was also cheap than many other websites.
So yaa a very good thing.
August 3, 2026
Reply from BudgetAir.com
We're so glad to hear you had a great experience and found our tickets to be both easy to purchase and affordable! Thank you for your kind words.
Horrible service
Horrible service. My flights were changed and I was not informed.
August 3, 2026
Unprompted review
Reply from BudgetAir.com
Hello,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Reply from BudgetAir.com
Hello Lakshit,
Thank you for reaching out regarding the cancellation.
Cancellation options, refunds, or credit conditions depend on the airline's specific fare rules for the booked ticket. Assisting with navigating these policies and finding the available options for the booking is the main focus. A private message is on its way to look into the reservation details directly and assist with the cancellation process.
Kind regards,
Leo
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