the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
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Review summary
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about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added prot... See more
Company replied
Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
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Company details
- #38 of 38 best companies in Airline Ticket Agency
- #15 of 18 best companies in Car Rental Agency
- #47 of 47 best companies in Flights Search Site
- #191 of 198 best companies in Travel Agency
- #44 of 48 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
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Reply from BudgetAir.com
Hi Asanga,
Thank you for taking the time to leave a review. It is great to hear that you found our website informative and the booking process convenient.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ara,
Thank you for taking the time to leave this wonderful 5-star review. It is great to hear you found our website convenient to use for booking your travels.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future flight bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Lynne,
Thank you for taking the time to share your feedback.
It is great to hear that you found the booking process on our website to be quick and easy. We aim to make travel planning as straightforward as possible for our customers, and your review lets us know we are on the right track.
The BudgetAir.com team
Received e ticket immediately
Received e ticket immediately. Price for ticket was perfect!
August 15, 2026
Reply from BudgetAir.com
Hi Olivia,
Thank you for taking the time to share your positive experience. It is great to hear that you received your e-ticket promptly and were happy with the booking process.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
This website has some of the lowest ticket prices.
I found this website through Bookings.com and it had the lowest price for the trip my husband and I were planning. Even though it stated my confirmation booking I for would be available in 96hrs, I received mine in less than 6hrs.
August 17, 2026
Reply from BudgetAir.com
Hi Joanna,
Thank you for taking the time to share your experience. It is great to hear you found a suitable trip with us and that your booking confirmation arrived much faster than expected.
We appreciate you choosing BudgetAir.com for your travel plans and hope you have a wonderful trip with your husband.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Jingjiang,
Thank you for taking the time to leave this positive review. It is great to hear that you found our booking process to be a good experience.
We appreciate you choosing to book with us and hope to see you again for your future travel plans.
The BudgetAir.com team
Very good on the internet and good…
Very good on the internet and good price on airline tickets thank
August 17, 2026
Reply from BudgetAir.com
Hi Barry,
Thank you for taking the time to share your positive experience. It is great to hear that you found our website easy to use and were happy with the flight options available.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
great discounted price
Got a great discounted price and the booking process was smooth. Only concern was it took almost 18 hours to get the ticket
August 17, 2026
Reply from BudgetAir.com
Dear Ganesh,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process smooth.
We appreciate your feedback regarding the time it took to receive your ticket and will look into this. We are glad everything was settled to your satisfaction and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Maria,
Thank you for taking the time to share your feedback. It is great to hear you found the booking process on our website easy to use.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Rafael,
Thank you for taking the time to share your positive feedback. It is great to hear that you found the booking process on our website to be an easy experience.
We appreciate you recommending BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Yishai,
Thank you for taking the time to leave a 5-star review. It is great to hear you had a positive experience booking with us.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Good flight booking, but buy optional extras directly from the airline
I want to be fair with this review.
My flight reservation through BudgetAir was processed correctly, the booking appeared in the WestJet app, and I have no complaint regarding the legitimacy of the airfare itself.
My disappointment concerns the seat-selection service.
During the booking process, I remembered selecting seats for both the outbound and return flights. BudgetAir later reviewed their transaction logs and confirmed that only seats 23A and 23B for the outbound Edmonton–Las Vegas flight were actually processed.
I accept that there may have been a misunderstanding during the booking process and that I could have been mistaken about the return seats.
However, what surprised me considerably was the price.
BudgetAir charged me USD 48 and USD 46 — USD 94 total — for two standard seats on the outbound flight, including their agency processing fees.
After this was clarified, I purchased two seats for the return flight directly from WestJet for only USD 26.30 total.
I understand that these are different flight segments and that seat prices can vary. Nevertheless, the difference was significant enough that I believe other travelers should be aware of it.
Had I realized that the USD 94 charge covered only two standard seats on one flight, I would not have purchased the seat selection through BudgetAir.
My recommendation is simple: BudgetAir may offer competitive airfare, but before purchasing optional extras such as seat selection, baggage or other services, compare the price directly with the airline first.
In my case, purchasing the return seat selection directly from WestJet was dramatically cheaper.
The airfare itself was booked correctly, and customer service did eventually provide a detailed explanation after reviewing the transaction logs. However, based on this experience, in the future I would consider using BudgetAir for the flight fare while purchasing optional extras directly from the airline.
August 17, 2026
Unprompted review
Reply from BudgetAir.com
Hello Humberto,
Thank you for taking the time to share your review. Feedback like this helps keep processes transparent and clear for everyone.
Having your flight booking go through smoothly is great to hear, though the price difference for the seat selection was clearly a surprise. Service fees cover the additional processing and support on our side, but keeping these options clear and straightforward remains a priority.
Your detailed notes about comparing prices and checking transaction logs are appreciated, as this helps improve the booking experience moving forward. Should any other questions come up regarding this booking, please feel free to reach out directly via chat.
Kind regards,
Mark | Customer Service
BudgetAir.
Reply from BudgetAir.com
Hi Yuedong,
Thank you for taking the time to share your feedback. It is great to hear you found our website's user interface easy to navigate and that your tickets were generated quickly.
We appreciate you choosing to book with us and look forward to assisting with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Saied,
Thank you for taking the time to share your review. It is great to hear you had a good experience overall when booking your flight with us.
We also appreciate your feedback regarding the optional extras offered during the booking process. We are always looking for ways to improve our website and the customer journey, and your comments are valuable to our team.
The BudgetAir.com team
Very good company and very proactive
Very good company and very proactive. Chipest Ticket wd can find here.
August 16, 2026
Reply from BudgetAir.com
Hi Almiro,
Thank you for taking the time to leave a review. It is great to hear you had a good experience and found our team to be proactive.
We appreciate you choosing us for your travel plans and look forward to assisting you with future bookings.
The BudgetAir.com team
I HAVE BOOKED MY TICKET WITH CARRY ON…
I HAVE BOOKED MY TICKET WITH CARRY ON BAG BUT IN MY BOOKING TICEKT IT SHOWING LUGGAGE NOT INCLUDED
August 17, 2026
Reply from BudgetAir.com
Hi Irfan,
Thank you for your review and for booking with us. It's great to hear you had a positive experience.
Regarding your booking, carry-on baggage is different from checked luggage. The note 'luggage not included' refers to checked bags. Your carry-on allowance is confirmed. We hope this clears things up and look forward to helping you with future travel plans.
The BudgetAir.com team
Could not book our seats
Could not book our seats.
Thank you for your response. However your “glitch” caused more issues.
1) When I went to purchase seats for one of the flights where the glitch occurred the cost was in USD not CAD, which I had originally paid for the seat, costing me more money
2) The seat map for the return flight showed all middle seats for the entire plane were not available to purchase, i.e X out. I was forced to buy aisle and window seats for myself and my partner. Only to find out when I looked at the seat map on the airline website they were available to purchase. Now my partner and I are not sitting next to each AND we can’t change them.
Your company failed on multiple accounts, cause me to pay more than I would buying the tickets directly from the airline And would not remedy the issue and took no responsibility.
I will never use nor recommend your company
August 14, 2026
Reply from BudgetAir.com
Hello Joseph,
Thank you for sharing your feedback. Having trouble selecting seats during the booking process can certainly be disappointing when preparing for a trip.
Seat allocations are managed directly within the airline system, which can occasionally cause technical glitches during the booking flow. The seat selection process is best completed directly through the airline's website using your booking reference, where live seat maps and availability are updated in real time.
Kind regards,
Mark | Customer Service
BudgetAir.
Bought tickets from here several times
Bought tickets from here several times, prices are competitive.
August 16, 2026
Reply from BudgetAir.com
Hi Xiaoyan,
Thank you for taking the time to leave this positive review. It is great to hear that you have chosen to book with us multiple times.
We appreciate your loyalty and look forward to helping you with your future travel plans.
The BudgetAir.com team
So far so good,,,
So far so good,,,getting my ticket was easy & I got confirmed quickly & then e-ticket followed. So I feel safe about the arrangements!
August 16, 2026
Reply from BudgetAir.com
Hi there,
Thank you for sharing your positive experience. It is great to hear that you found the booking process easy and that your e-ticket was confirmed and sent to you quickly. We aim to make travel arrangements feel simple and secure for all our customers.
We wish you a wonderful trip.
The BudgetAir.com team
I was surprised not to receive the e…
I was surprised not to receive the e ticket after payment and instead there was message that ticket will be sent within 4 days. That is disappointing!
This never happened with any website I used before.
August 16, 2026
Reply from BudgetAir.com
Hello Hala Mohamed,
Thank you for your booking.
We value your experience above all else. Occasionally, we have to wait for a confirmation from the airline, which might cause a delay.
Your e-tickets has been issued and sent to your registered email address.
We appreciate your understanding and will stay in touch!
Kind regards,
BudgetAir
Jhon.
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