the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
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Review summary
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about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added prot... See more
Company replied
Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
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Company details
- #38 of 38 best companies in Airline Ticket Agency
- #15 of 18 best companies in Car Rental Agency
- #47 of 47 best companies in Flights Search Site
- #191 of 198 best companies in Travel Agency
- #44 of 48 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wrong name on ticket
I booked a ticket for my daughter and the name came up as me under the ticket. All her derails were there but my name. Budget said there was nothing they could do as no changes were permitted. Sucks and i am out the cash evidently.
July 25, 2026
Unprompted review
Reply from BudgetAir.com
Dear Customer,
I'm sorry to hear that, but I'd be happy to look into this for you! At the moment, I am still missing a few details to contact you. I just sent you a message via Trustpilot requesting that you share this information with us (please check your inbox for this). As soon as I receive your response, I will contact you immediately to look into a possible solution!
Kind regards,
BudgetAir
Jhon.
Didn't get a new e ticket
August 16, 2026
Reply from BudgetAir.com
Hello Eunyoung,
Thank you for sharing your feedback with us.
We are happy to inform you that your new e-ticket has been successfully issued! We will send your new ticket number directly to your registered email address shortly.
Please check your inbox (as well as your spam/junk folder) for the update. If you need any further assistance, feel free to reach out to our support team.
Safe travels and thank you for choosing us!
Kind regards,
BudgetAir
Jhon.
BudgetAir never disappoints me
BudgetAir never disappoints me. Always breeze through the process of getting tickets on great prices.
August 16, 2026
Reply from BudgetAir.com
Hi Syed,
Thank you for taking the time to share your positive experience. It is great to hear that you find our booking process a breeze and that you are happy with the service.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Beware of this business BudgetAir!!
Beware of this business BudgetAir!!! I had to undergo chemotherapy for cancer and they refused to send a refund request to SAS Air Scandinavian Airlines for 7 weeks despite a Doctor's letter. SAS kept telling me they would give refund but refused to communicate with me in writing and said they would only communicate in writing with BudgetAir. It's been a nightmare talking to BudgetAir representatuves. Avoid BudgetAir like the plague!!!!
August 16, 2026
Unprompted review
Reply from BudgetAir.com
Hello Priti Majali,
I'm sorry for the inconvenience you experienced during your trip.
We look forward to finding a possible solution together with you. We’ll attempt to reach you by phone first, followed by an email if we’re unsuccessful.
Kind regards,
BudgetAir
Jhon.
Reply from BudgetAir.com
Hi Philip,
Thank you for your positive feedback. It's great to hear you found our website easy to use and that your booking confirmation arrived quickly. We aim to make the booking process as smooth as possible for all our customers.
We appreciate you choosing BudgetAir.com and hope to welcome you back again soon.
The BudgetAir.com team
Easy accessibility of site
August 16, 2026
Reply from BudgetAir.com
Hi Kwame,
Thank you for taking the time to leave a review. It is great to hear that you found our website easy to access and navigate.
We appreciate you choosing to book with us and hope to welcome you back again for your future travel plans.
The BudgetAir.com team
Good experience
The process was clear, simple and effective, this is my second time booking through BudgetAir. Side note: there were many bad reviews the first time but I decided to go with my instincts & booked a domestic flight anyway and there were no issues at all. Thank you!
August 15, 2026
Reply from BudgetAir.com
Hi Ingrid,
Thank you for your review and for choosing to book with us again. It is great to hear you found the booking process clear, simple, and effective.
We appreciate you taking the time to share your positive experience. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for your kind words and for being a loyal customer for several years. It is wonderful to hear that you are happy with the service and continue to choose BudgetAir.com for your travel needs.
Your feedback is greatly appreciated, and we look forward to helping you with your future bookings.
The BudgetAir.com team
BudgetAir is Absolutely the worst travel agency
BudgetAir is Absolutely the worst travel agency I have ever dealt with. They do not care about their customers. They act like they are reading from a script and do nothing to help you. They left me with a 1 hour layover where I have to try to get off 1 plane and onto the next in 1 hour. If you have traveled before you all know it takes 20 - 30 minutes to get off a plane and then they close the doors 30 minutes prior to takeoff on the connecting flight. So at best I might have 5 whole minutes to get to my connecting flight. All the customer service rep did was tell me that if I cancel my ticket is non-refundable and if I miss my connecting flight I will have to purchase another ticket. Makes me wonder if this short layover is done deliberately. I will NEVER use Budgetair again. NEVER EVER !!! Everyone .... do yourself a favor and book directly with the airline !!! Then they have the nerve to throw it back in your face with their reply stating THAT I BOOKED THE FLIGHT ... No kidding ... Why don't you put it in your reply that every flight EVERY FLIGHT HAS A SHORT LAYOVER ??? I don't see you telling potential customers that bit of information !!! I take responsibility for missing the short layover but in all honesty I ASSUMED MY RETURN FLIGHT WOULD BE THE SAME AS MY INBOUND FLIGHT BUT THEY ADDED AN EXTRA STOP. EVEN MORE REASON TO BELIEVE THAT THE EXTRA STOP IS DONE DELIBERATELY TO CAUSE PEOPLE TO MISS THEIR CONNECTION.
August 14, 2026
Unprompted review
Reply from BudgetAir.com
Hello Terry,
We understand your concern regarding the short layover.
Please note that you selected these flights directly during the booking process. Because airlines only offer connections that meet minimum connection times, they do not allow complimentary changes once booked.
We take your feedback seriously and want to help. A member of our team will be reaching out to you directly to discuss alternative solutions for your trip.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Ahmad,
Thank you for taking the time to leave this great review. It is wonderful to hear that you were pleased with your experience on our website.
We appreciate you choosing BudgetAir.com for your travel plans and look forward to assisting you with your future bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Debbie,
Thanks for sharing your positive experience. It is great to hear you found the booking process easy and straightforward.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
First time booking with BudgetAir and…
First time booking with BudgetAir and it was a 10/10 experience! I searched every site over the last 20 days, but BudgetAir had the cheapest tickets by far. Great prices and super easy to book
August 15, 2026
Reply from BudgetAir.com
Hi Akash,
Thank you for taking the time to share your great experience with us. It is wonderful to hear that you found the booking process easy and convenient.
We appreciate you choosing BudgetAir.com for your first booking and look forward to helping you with your future travel plans.
The BudgetAir.com team
Very easy and quick to the point…
Very easy and quick to the point navigating the website
August 15, 2026
Reply from BudgetAir.com
Hi Indrajit,
Thank you for taking the time to share your feedback with us.
It is great to hear you found our website easy to navigate and that the booking process was quick for you. We aim to make finding and booking flights as straightforward as possible for our customers. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Makerry,
Thank you for taking the time to leave a 5-star review. It is great to hear that you had a good experience using our website.
We appreciate your positive feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Sold me an unusable international…
Sold me an unusable international ticket and never warned me about the transit visa
This was one of the worst travel-booking experiences I have ever had.
I purchased an international ticket through BudgetAir for travel from New York to Manila on Saudia. BudgetAir accepted my payment, issued the ticket, and sent me messages indicating that everything was ready for travel.
What BudgetAir did not tell me was that the itinerary required a transit visa.
I discovered the visa requirement only because I independently checked the itinerary before leaving for the airport. Had I simply relied on the information BudgetAir provided, I could have arrived in New York expecting to take my flight only to discover that I could not travel.
Even worse, the ticket was sold so close to departure that there was no realistic way for me to obtain the required transit visa in time. Once I discovered this, I had essentially no choice but to cancel the ticket.
I lost more than $600 as a result.
This is what makes the experience unacceptable to me. BudgetAir sold me an international itinerary without clearly warning me about a visa requirement that could prevent me from using the ticket at all. A travel company selling complicated international itineraries should make critical transit-document requirements extremely clear before taking a customer's money.
Trying to get help afterward was nearly useless. BudgetAir appears to have essentially no meaningful customer service beyond online chats and automated messages. The chats did not solve the problem. There was no effective human assistance available when I was facing an immediate international travel problem involving hundreds of dollars.
I was left with a ticket I could not realistically use, no practical way to obtain the required visa before departure, inadequate customer support, and a loss of more than $600.
Had I not independently investigated the visa requirements myself, the situation could have been even worse — I could have traveled all the way to New York and discovered there that I could not continue my trip.
I will never book through BudgetAir again. Saving a little money on airfare is not worth the risk of discovering at the last minute that the itinerary they sold you requires travel documents they never clearly told you about.
Book directly with the airline. I wish I had.
August 13, 2026
Unprompted review
Reply from BudgetAir.com
Helo Derek,
We understand your frustration regarding transit visa requirements and the stress this caused.
To help resolve this, our team is reaching out to you directly. You will also receive a separate email requesting your booking details so we can thoroughly review your case and assist you.
Kind regards,
Steve
BudgetAir
Great service so far
Great service so far. Coz its my first time to book on their site. I hope they won’t dissapoint
August 15, 2026
Reply from BudgetAir.com
Hi Anthony,
Thank you for taking the time to share your positive experience. It is great to hear you found our website easy to use for your first booking.
We appreciate you choosing BudgetAir.com and wish you a wonderful trip.
The BudgetAir.com team
Auto signed me up for a flight when i…
Auto signed me up for a flight when i didn’t press pay now and now i can’t get a refund absoluetly piece of shit
August 15, 2026
Reply from BudgetAir.com
Helo Luke,
Our system requires manual confirmation to process a booking and cannot auto-enroll passengers, which we explained when you first contacted us.
We hear your concern and want to help resolve this. A member of our team will be calling you directly to discuss potential solutions for your case.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Jasmin,
Thank you for taking the time to share your experience with us. It's great to hear you found the booking process fast and were happy to receive your tickets so quickly. Our goal is to make booking travel as simple and efficient as possible.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Mohammad,
Thank you for taking the time to leave a five-star review. It is great to hear that you had an excellent experience using our service.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi DUCK H,
Thank you for taking the time to leave a positive review. It is great to hear you were happy with the booking process on our website.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
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