the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added prot... See more
Company replied
Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
Company replied
Company details
- #38 of 38 best companies in Airline Ticket Agency
- #16 of 19 best companies in Car Rental Agency
- #46 of 47 best companies in Flights Search Site
- #191 of 199 best companies in Travel Agency
- #43 of 48 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unbeatable Price!
I got the ticket for $125 dollars less than the airline price. The price for luggage was better as well.
Booking was very easy.
August 4, 2026
Reply from BudgetAir.com
Dear Marisa,
Thank you for sharing your positive feedback. It is great to hear you found the booking process easy and were pleased with the options for your flight and luggage.
We appreciate you choosing BudgetAir.com for your travels and look forward to helping you with your future bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for your five-star review. It is great to hear you had a smooth experience with our booking process and were happy with the value provided.
We appreciate your feedback and look forward to helping with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Nash,
Thank you for taking the time to share your feedback. It is great to hear you had a good experience using our website for your travel plans.
Your review is appreciated, and we hope to welcome you back again for a future booking.
The BudgetAir.com team
user friendly website for my flight
user friendly website for my flight. The only option missing was the carry-on option which wasn't available. The rest was well detailed.
August 6, 2026
Reply from BudgetAir.com
Dear Bruno,
Thank you for sharing your positive experience. I'm glad to hear you found our website user-friendly and the details helpful for booking your flight.
I also appreciate your feedback regarding the carry-on option. Comments like yours are valuable as we are always working to improve our booking process for our customers. We hope you have a great trip.
The BudgetAir.com team
i am very happy and proud of you serving very Happy
i am very happy and proud of you serving
August 6, 2026
Reply from BudgetAir.com
Hi Nancy,
Thank you for taking the time to share your wonderful 5-star review. It is fantastic to hear that you are happy with the service you received.
Your positive feedback is greatly appreciated by the entire team, and we look forward to helping you with your future travel plans.
The BudgetAir.com team
tickets take 4 days to be sent
tickets take 4 days to be sent is unacceptable when the airline does not take long
August 6, 2026
Reply from BudgetAir.com
Hello Pamela,
While standard ticketing protocols can take up to 96 hours depending on airline processing, our records show your tickets were actually issued within 15 minutes of payment confirmation. Our team will reach out to you directly via phone to ensure you have received all your travel documents safely.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Ravinder,
Thank you for taking the time to share your feedback. It is great to hear you found our booking process to be easy and straightforward.
We work hard to make travel planning as smooth as possible. We hope you have a wonderful trip and look forward to assisting you again in the future.
The BudgetAir.com team
Straightforward and easy process!
August 6, 2026
Reply from BudgetAir.com
Hi Scott,
Thank you for taking the time to share your positive experience. It is great to hear that you found our booking process to be straightforward and easy to use.
We aim to make booking flights as simple as possible for our customers, and your feedback is much appreciated. We hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Giang,
Thank you for taking the time to share your positive experience. It is great to hear you found a good deal for your travels on our website.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Dear Rafoel,
Thank you for sharing your positive experience. We are glad to hear you found our booking process to be easy and fast, as that is exactly what we aim for.
We appreciate your feedback and look forward to helping you with your future travel arrangements.
The BudgetAir.com team
Don’t use budgetair
Don’t use budgetair. My flight on Porter was cancelled, Porter refunded budgetair and budgetair didn’t automatically refund me and now that I submitted two refund requests they are telling me it’s not eligible for refund. Total scam.
July 9, 2026
Reply from BudgetAir.com
Hello Bridget,
When an airline cancels a flight, refunds are not automatically transferred to travel agencies. Following your request, we officially submitted your refund claim to Porter Airlines on August 4th and are currently awaiting their authorization and release of funds.
Our team will reach out to you directly with an updated timeline as soon as the carrier processes the payout.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
We appreciate you sharing your feedback regarding the refund process. We reviewed your booking and it shows us you bought a ticket that has a non refundable policy in case of a cancellation. This is the airline policy that we cannot overrule. We hope this clarifies and next time you may decide to take a fare that does allow tickets to be refunded. Kind regards Klara
Reply from BudgetAir.com
Hi Pratap,
Thank you for taking the time to share your positive feedback. It is great to hear that you found our booking process to be straightforward and easy to use.
Your review is much appreciated, and we look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
thank you for your nice 5 star review, have a great trip
Reply from BudgetAir.com
Hi Jing,
Thank you for your positive feedback. It is great to hear you had an easy experience booking your tickets with us.
We aim to make the process as simple and straightforward as possible for all our customers. We hope to see you again for your future travel needs.
The BudgetAir.com team
What a Wonderful Difference
I tried to book the almost exact same flight with another company and it was one issue after another. They posted one amount of money and kept trying to switch me to a different flight that cost $265 more. With your company I got online, within 2 minutes plugged in all the information put in my credit card and immediately I had a confirmation number. No bait and switch no having to call a health number no receiving five or six help emails. Just a quick efficient ticket came with your company.
August 4, 2026
Reply from BudgetAir.com
Hi Arlene,
Thank you for sharing your positive experience. It is great to hear that you found our booking process to be quick, efficient, and straightforward. Our goal is to make booking flights as simple as possible, so your feedback is very much appreciated.
The BudgetAir.com team
If I could give 0 stars I WOULD
If I could give 0 stars I WOULD.
First they took our money right away sent an email confirmation that our luggage was secured, a couple hours before the flight they said they had a technical issue and could not process and a refund would happen 5-6 days even though we did it 5/6 days before the flight. Please don’t be cheap and use a better airline so you don’t go thru these issues.
August 6, 2026
Unprompted review
Reply from BudgetAir.com
Hello Sabrina,
Thank you for your feedback.
Please note that a 25kg checked bag (USD 58.80) was already successfully included with your initial booking. Following a schedule change, you attempted to purchase an additional 20 kg bag (USD 69.80), but it was canceled and refunded because the maximum baggage allowance for the flight had been reached.
Our team will call you directly to discuss this matter further and clear up any confusion.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Dear Lana,
Thank you for your excellent review. It is wonderful to hear that you found our customer service to be professional and were pleased with the deals available on our website.
We appreciate you choosing to book with us and look forward to assisting with your future travel plans.
The BudgetAir.com team
Ease of the website through the booking…
Ease of the website through the booking process. Price is excellent
August 5, 2026
Reply from BudgetAir.com
Dear Nayra,
Thank you for your excellent five-star review and for sharing your experience. It is great to learn that you found our website easy to use during the booking process.
We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
Easy booking process
August 3, 2026
Reply from BudgetAir.com
Hi Chaitanya,
Thank you for your 5-star review. It's wonderful to hear that you had an easy experience booking with us.
We work hard to make our website user-friendly, so your feedback is encouraging. We hope to see you again for your next flight booking.
The BudgetAir.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.