Everything went well. The only problem I had was that my credit card wouldn't do 3D secure for some reason. I ended up using PayPal. The airfare I found on budgetair site was better than any available... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After paying, don’t have not the PNR, nor the e-ticket number. So, I am not sure if I booked the ticket or not.But, despite my worst expectations, that after few days my booking will be canceled, I go... See more
Company replied
Chat service was very lengthy but phone call was fast enough. Ticket price was great compared to other agents. ETicket issued within 10 minutes. Overall good and positive experience.
Company replied
The site was easy to use, everything seemed pretty seamless as far as booking was concerned. Whether the trip will go well has yet to be seen- this trip is 5 months out. The site is well designed. Wet... See more
Company replied
Company details
- #39 of 39 best companies in Airline Ticket Agency
- #15 of 20 best companies in Car Rental Agency
- #48 of 50 best companies in Flights Search Site
- #194 of 200 best companies in Travel Agency
- #39 of 44 best companies in Travel Aggregator
Contact info
United States
- customerservice@budgetair.com
- budgetair.com/en_us
3.6
Average
10K reviews
Asks customers to review
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tried like 4 times to pay
tried like 4 times to pay. Wasn't taking my card so I have to tried from my phone and it worked but honestly not good.
June 3, 2026
I booked my international round trip…
I booked my international round trip flight from dallas to kochi, india and when I contacted the airline they say they are unable to confirm my booking. I called the budget air customer service and also chat line I couldn't get hold of anybody. This has been the worst experience. I already paid the money in full with budget air. Now I am upset because I am trying to visit my old parents in india and this has been horrible exzperience. I hope someone from budget air will reach out to me.
May 31, 2026
The availability of flights and price
The availability of flights and price. Had it done in minutes.
May 31, 2026
the booking was made in an error in…
the booking was made in an error in minutes later i wanted to cancel or change it and they were absolutely no help and kept every penny.
June 3, 2026
Couldnt add luggage
Couldnt add luggage, sent to the company buy they were reluctant because ordered through your website.
May 31, 2026
This airline has reasonable fares and…
This airline has reasonable fares and decent legroom. It would be even better if passengers could move to available empty seats and get one more free checked bag.
May 30, 2026
Cheap Tickets!
Tickets were $50 dollars cheaper than they were on Expedia or the airline’s website for the same flight. Overall seamless booking process as long as you watch out for add-ons they might offer you.
May 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The tickets you sent me couldn’t be…
The tickets you sent me couldn’t be downloaded because Mcaffe virus scanner is seeing a Trojan virus attached with it. Fix your process and restore trust
June 2, 2026
Reply from budgetair.com/en_us
I’m sorry to hear about your experience and understand your frustration.
I recieved great customer service from…
I recieved great customer service from Jusmine that took care of my concerns and called me back several times
May 30, 2026
I’m not able to find my reservation on…
I’m not able to find my reservation on the airline website. I also couldn’t buy carryon luggage, there was no option for that. Frustrating. I wish I would have just gone through the airline website instead.
May 30, 2026
Reply from budgetair.com/en_us
I understand how this has affected your experience, and apologise for the inconvenience caused.
It was easy and clear like most of the…
It was easy and clear like most of the other airlines has add-ons but if you don’t buy it, you still can get what was promised and that’s makes it different and better than the other ones
May 30, 2026
customer service is too bad
customer service is too bad. Wrong contact number on website and poor email service. I think the customer team lack understanding of problem.
June 1, 2026
Unprompted review
Reply from budgetair.com/en_us
I understand how this has affected your experience, and apologise for the inconvenience caused.
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