BudgetAir.com Reviews 

Experience on purchasing a ticket from you website was good, there was some info on your website was not clear regarding travel and I had to call your call centre but the info I received from your agent was not helpful. I had to go to another travel booking website to find the similar information/ travel route to get clear understanding before purchasing the tickets. Price wise budgetair is comparable with other travel agents.

If I could give them -5 stars, I would! Absolutely the WORST company to book with. NEVER USE THIS SITE! Save yourself the stress and pay extra to book somewhere else. The customer service is beyond disappointing- rude, unhelpful, constantly changing their statements, and completely clueless when it comes to resolving issues. They beat around the bush instead of providing clear answers or actual solutions. An absolute nightmare of an experience. Save your money, time, and frustration and book with a company that actually values its customers!

These guys added 43$ for insurance but I clearly remember selecting No to any insurance, Then there stupid pop up came up before checkout saying if the airline went backrupt we wont issue you any refund if you dont buy insurance, but when I purchased the ticket they secretly added that insurance cost to my ticket.

very fast transaction and nice people

Trusting that this price can make my trip less expensive.

I would give negative or zero stars. I am posting this to formally document the severe lack of professionalism, deceptive customer service, and unacceptable stress my husband and I experienced with BudgetAir.com—specifically involving a supervisor named Prema.
The Situation:
Saudi Airlines initiated a schedule change that caused us to miss our connecting flight. Because the disruption was entirely the airline's doing, their policy clearly stated we were entitled to a free rebooking on any active flight. My brother was getting married, meaning time was of the essence. We explicitly informed BudgetAir that we were fully prepared to depart 1–2 days early to ensure we reached our destination on time.
The Failures of BudgetAir:
• Refusal to solve the issue: Instead of processing the required flight change, five separate agents repeatedly tried to force a refund on us. A refund would have left us stranded and missing a family wedding.
• False promises and ghosting: Both the phone and online teams repeatedly claimed they had "emailed Saudi Airlines" and promised callbacks. No one ever followed up. My husband and I had to stay up past midnight for multiple consecutive days chasing updates.
• Deceptive claims by Supervisor Prema: When we finally reached a supervisor, Prema, she flatly refused to assist, confidently claiming Saudi Airlines would deny the request. She had not contacted them and refused to do so.
Catching the Supervisor in a Blatant Lie:
Driven by their total lack of cooperation, I initiated a 3-way call between BudgetAir (Prema) and a Saudi Airlines representative. During this call, the airline representative explicitly confirmed to Prema that we were completely entitled to a free change.
Shockingly, even when presented with direct confirmation from the airline, Prema still refused to send the rebooking request while on the line, offering nothing but excuses. It was only after we forced her to review a live chat confirmation from Saudi Airlines that BudgetAir finally processed our earlier flight.
Conclusion:
BudgetAir did not resolve this issue; we had to resolve it ourselves. Their customer service operation appears designed to misinform customers, evade responsibilities, and push unwanted refunds rather than honoring airline-mandated passenger rights. The unprofessionalism and severe mental strain this company caused my family during a critical timeline is entirely unacceptable.
If you value your time, your money, and basic business ethics, avoid BudgetAir.com.

⭐ 1/5 — Still waiting for my money months later

I would strongly recommend avoiding BudgetAir.

My Flair Airlines flight from Kelowna to Edmonton was cancelled on June 22, 2026 due to maintenance. I chose a refund, but months later I am still waiting for the money that is owed to me.

Because of the cancellation, I had to arrange alternative transportation and rent a car to get back to Edmonton, which cost me hundreds of dollars plus fuel. The whole situation was already stressful and expensive, but dealing with BudgetAir afterward has made it even worse.

It is now October, and I still have not received the money I am waiting for. I have spent months following up instead of simply receiving the refund and having this matter resolved.

For a company that sells airline tickets and handles customers’ money, this level of service is completely unacceptable.

My advice: think twice before booking through BudgetAir. Saving a little money on a ticket is not worth months of frustration when something goes wrong.

I will update this review if and when BudgetAir finally resolves the issue and the money reaches my account.

Flight was delayed over 3 hours and they refused to refund my ticket and I was going to miss my event. They have denied my request for a refund even though under DOT law they’re supposed to give a full refund for any domestic flight delayed 3 hours or more and the flight was delayed by 3 hours and 30 minutes. I guess they must be really broke if they need my money that bad and provide a terrible service. Couldn’t even cancel my flight at the airport because no employee was there at the gate or the front desk. Wouldn’t recommend them even if the flights were $1 dollar or if they paid me to fly with them I wouldn't that’s how poorly I’ve been treated.

It was quick, fast, easy and CHEAP!

Great price and amazing service

The support is fast and reliable, i cancelled my flight a day before. Furthermore, now waiting for refund takes 10 business days, all i can do now is wait.

"I had to cancel my trip because the airline's staff gave me incorrect guidance about my booking. I relied on what they told me, and it turned out to be wrong, which cost me time and stress. I never got to fly with them, but this first experience was enough to lose my trust. I hope they improve their training and accuracy of information for customers."

If you add the airline's name and what exactly they told you wrong (baggage rules, fees, visa or documents, change policy), I can make it more specific. Specific details usually make a review more credible and helpful to others

Do yourself a favor and avoid this booking site. The experience was incredibly frustrating and not worth the headache. Definitely would not trust or recommend it.

Such unexpected situation occurred in Kolkata Airport and this was not alert while booking flight. As per Indigo flight policy international traveller allowed to carry 20kg check in luggage from departure to until destination airport. but in Kolkata airport one of staff mentioned hence i have two different PNR for one passenger and it mentioned 15kg for last destination we need to pay for 5kg.. really? When i explain travelling from international it’s allowed 20kg still didn’t accept. I just don’t get it that Male-Bangalore-Kolkata given 20kg baggage allowed and from Kolkata to Dibrugarh only 15kg?? How is that possible to discard items, after all brought half way to home!! Please ensure to comply with such matter to aligned with future incident. Good thing happened this time, After while one of senior staff agreed to let us carry. Appreciated for his immediately action. Thank you

fraud fraud Very disappointing experience with BudgetAir.com

I would strongly caution customers to read the cancellation, refund, and service-fee conditions carefully before booking. There are numerous customer complaints reporting delayed refunds, unexpected cancellation or administrative charges, booking problems, and difficulties getting timely customer support. Recent complaints in 2026 also describe refund delays and disputes over cancellation fees.

I personally would not recommend using BudgetAir without first checking all fare rules and fees carefully. Customers should keep screenshots, booking confirmations, emails, and payment records in case a dispute arises.

Calling a company “fraud” is a serious allegation, so it is safer to describe the specific problem and evidence rather than make an unverified accusation.

Why did you put AirHelp on your website? You should clearly state that before you collect money from unsuspecting customers. I never signed up for this AirHelp. You took money for that. I want my money back for this. Thanks

Only good if you don't experience any problem like flight cancellations. Then you are by your own without helping customer service.