It was good to book the ticket through you, it was done too fast it is good but it doesn’t show any thing about the cabin bag only luggage bag is shown you should have mentioned about the cabin bag al... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode a... See more
Company replied
I liked the ease but we were given the option through Booking.com and had the lowest fare.We booked premium economy but as I went to make payment , it did not show the prem economy booking on the deta... See more
Company replied
about 26 dollars cheaper, easy to follow the booking process, too many offers for unnecessary extras though and not sure about the additional change fees if needing to change flight without added... See more
Company replied
Company details
- #38 of 38 best companies in Airline Ticket Agency
- #15 of 18 best companies in Car Rental Agency
- #47 of 47 best companies in Flights Search Site
- #193 of 200 best companies in Travel Agency
- #47 of 51 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
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Too much went wrong.
August 13, 2026
Reply from BudgetAir.com
Hello Gregory,
Thank you for bringing your review to our attention.
A check on the booking confirms that the flight reservation was processed and issued according to the details selected at checkout. Clear communication remains essential, and making sure all concerns are fully addressed is a priority.
An agent is reviewing the account and will reach out directly to the email address on file to review the details of the booking and provide support.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Dong xun,
Thank you for taking the time to leave this wonderful five-star review. It is great to hear that you were pleased with the service you received from us.
We appreciate you choosing to book with BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Ridiculous unnecessary upsells
Ridiculous unnecessary upsells, high fees for things that even the airline charges less for, bad options to rectify things in the event of cancellation or rescheduling.
August 13, 2026
Reply from BudgetAir.com
Hello Kate,
Thank you for your feedback!
We offer optional add-on services so passengers who want extra assistance have that choice, but none of them are mandatory.
Also, not all airlines offer cheaper services post-booking; please check the airline's website for the exorbitant markups that airlines charge passengers.
Kind regards,
Steve
BudgetAir
Cheaters sold me air ticket says…
Cheaters sold me air ticket says egyptair.found out only at the airport that you played stinky cheap game (egyptair BUT) By (AIRCAIRO).aaaaaand even when i arrived there there is nothing under aircairo name its SKY DIVISION airlines. With 2 small sandwiches meal and the smallest bottle of water i have ever seen. Washroom i won't let my dog in there to do things imaging HUMANS.
August 12, 2026
Unprompted review
Reply from BudgetAir.com
Hello Ahmed,
Thank you for leaving a review.
Flight listings and operating carrier details are displayed based on real-time airline scheduling at the time of booking. When airlines partner to operate codeshare flights, aircraft operations, catering choices, and cabin upkeep are managed directly by the operating carriers.
An email will be sent to review the itinerary details and examine how the carrier information was presented during booking.
Kind regards,
Leo
Ultra competitive pricing
Ultra competitive pricing, fast and simple booking, diverse payment supporting digital wallets.
August 13, 2026
Reply from BudgetAir.com
Hi Sultan,
Thank you for taking the time to share your experience. It is great to hear you found the booking process fast and simple, and that our payment options were convenient for you.
We appreciate your positive feedback and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Unclear return process
Unclear return process. No communication received and no money returned. They claimed I will received a return with a particular amount but I received nothing. Highly do not recommend!
August 6, 2026
Reply from BudgetAir.com
Hello Oleksii,
Thank you for bringing your review to our attention.
Refund requests are submitted directly to the airline for processing, as payout timelines depend on their authorisation and clearance steps. While the funds are being processed on the airline's end, keeping you informed on the progress and making sure the confirmed amount reaches you safely remains a priority.
An agent will look into the details and follow up with you on the refund status.
Kind regards,
Leo
Excellent communication! 👌
Reservation was smooth and documents provided within announced time.
August 13, 2026
Reply from BudgetAir.com
We're so pleased to hear that your reservation experience was smooth and that you received your documents within the expected timeframe. Thank you for your positive feedback!
the price was great
the price was great. Everything was super simple and fast except the 3d payment verification. I tried 3 different visa cards, change internet browsers, allowed cookies, even went into incognito mode and nothing worked. I happened to have an american express and that is how the payment went through.
August 13, 2026
Reply from BudgetAir.com
Hi Bernardo,
Thank you for your feedback. I am glad to hear you found the booking process simple and fast.
I appreciate you sharing the details about the payment verification issue you experienced with your Visa cards. This information is valuable as I will pass it along to the relevant team to look into for future improvements.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Marwa,
Thank you for reaching out to us.
According to our records, you have since successfully contacted us, and your booking has been cancelled.
A member of our support team will reach out to you shortly to ensure everything was handled to your satisfaction and to see if there is anything else we can assist you with.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Teodoro,
Thank you for taking the time to leave this positive review. It is great to hear you found our website convenient and easy to access.
Our goal is to make the booking process as simple as possible for our customers. Your feedback is much appreciated.
The BudgetAir.com team
Best and easy service
Best and easy service, way cooler than all the other apps especially its always cheaper than any other apps.
August 13, 2026
Reply from BudgetAir.com
Hi Tahir,
Thank you for your positive feedback. It is great to hear you found our service easy to use and that you had a good booking experience.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Thank you , have a great trip!
Easy direct to the point
Easy direct to the point, clear from beginning on number of baggage’s allowed.
August 13, 2026
Reply from BudgetAir.com
We're happy to hear that our baggage policy was clear and straightforward for you. We appreciate your positive feedback!
Reply from BudgetAir.com
Hi Madhu,
Thank you for taking the time to leave a review. It is great to hear that you found the booking process on our website to be easy. We aim to make finding and booking flights as simple as possible for our customers.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to leave a review. It is great to hear you found our service to be fast and efficient.
We appreciate you choosing to book with us and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Teo,
Thank you for taking the time to share your positive experience. It is great to hear that you found our website easy to use for booking your ticket.
We appreciate you choosing BudgetAir.com for your travel plans and hope to see you again for your next trip.
The BudgetAir.com team
Great Value & Reliable
Great Value & Reliable
BudgetAir offers great prices, and their website is easy to navigate. I’ve been using them for many years, and they’ve consistently been reliable. Highly recommended!
August 12, 2026
Reply from BudgetAir.com
Hi VAN,
Thank you for your fantastic review and for being a loyal customer for many years. It is great to hear you find our website easy to navigate and our service reliable.
We appreciate you recommending us and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Benson,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy and straightforward.
Your feedback is appreciated, and we look forward to helping you with your future travel plans.
The BudgetAir.com team
Customer Service, Cancellation & Refunds issue
My flight was denied landing and when tried to contact Budgetair received no response whereas when tried reaching out the Airline they said the refund has already been processed. No contact available to get an update on the refunds process and the website as well doesn't work when trying to search for the same.
August 10, 2026
Reply from BudgetAir.com
Hello Sajal,
Thank you for bringing your review to our attention.
Unscheduled flight disruptions and last-minute schedule changes are managed directly by the operating airlines, so such real-time operational events fall outside direct agency control.
To check the exact status of the refund and provide a complete update, please reply directly to the latest email received from customer support.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Stacy,
Thank you for your positive review. It is great to hear you found our website easy to navigate and were happy with the options available.
We appreciate you taking the time to share your experience and hope to welcome you back for your future travel plans.
The BudgetAir.com team
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