First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
570 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful
Promised me £100 credit and reduced tariff to renew, got the first bill in, and no credit and very expensive tariff.
Made a complaint, it was closed within 12 hours with not a single reply to my complaint. Have gone to the consumer council. Shocking behaviour.
May 13, 2026
Unprompted review
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I previously had written bad reviews in…
I previously had written bad reviews in here which I now disregard. Nadine is a credit to this company and one of the most helpful and understanding people I have dealt with over the phone and email. I had explained my previous issues and was listened to and helped. Over the last few weeks I have again had to contact budget energy and both over chat with agents and email with Nadine I was helped which I really appreciated. The chat agents also very polite. Thanks again.
May 11, 2026
Unprompted review
Reply from Budget Energy
Hi Finn,
Thank you so much for your 5* review, this has really made my day!!
Thank you for giving me the opportunity to listen and trusting me to deal with your query/issues. I am glad to hear you also had positive experiences with out agents via chat, I will ensure this is feedback to the team! We're delighted!!
If there is anything else you need, you know where I am. Myself and the team is always happy to help.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Very courteous and knowledgeable…
Very courteous and knowledgeable service. Highly recommended.
April 27, 2026
Reply from Budget Energy
Hi Ken,
Thanks so much for your 5* review, we greatly appreciate you taken the time to give us your feedback! It's great to hear our staff were courteous and were able to provide answers to any queries/issues you may have had.
Thank you for being a Budget Energy customer and recommending us!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I like budget energy but have given a…
I like budget energy but have given a low score due to your notification about my energy bill not being available when I click on the link ( it reads page 404) and when I tried you chat service it cut me off preventing me from getting this sorted.
April 27, 2026
Reply from Budget Energy
Hi Nigel,
Thanks so much for your feedback, we really appreciate it as this will help us improve. We’re pleased to hear that you like Budget Energy overall. We’re really sorry to hear about the issues you experienced recently accessing your bill and with the online chat service disconnecting before your query was resolved.
This must have been very frustrating, I will ensure this is feedback to the business for continuous improvement regards the bill access and chat experience.
Please don't hesitate to contact us if the issue persists.
Kind Regards,
Budget Energy
Customer Experience Team
Very helpful staff and put me on best…
Very helpful staff and put me on best tariff thank you
April 27, 2026
Reply from Budget Energy
Hi David,
Thanks so much for your 5* review, we really appreciate it! We are delighted to hear you find our staff helpful.
It's great to hear they were able to sort you out with the best tariff that suits you. A customer centred approach is the service we aim to provide daily.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
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The gentleman with whom we spoke made…
The gentleman with whom we spoke made things very clear. Details were confirmed the following day via email.
April 27, 2026
Reply from Budget Energy
Hi Jim,
Thanks so much for your 5* review! We really appreciate it.
We are delighted to hear your recent experience with our agent was a positive one and they set clear expectations, keeping you informed.
This is the experience we aim to provide daily for our customers.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
First time phoning the guy made it very…
First time phoning the guy made it very confusing, second time phoned spoke to a lady who was very helpful
April 27, 2026
Reply from Budget Energy
Hi Patricia,
Thank you for your feedback. I’m sorry to hear your first call was confusing, but I’m glad your second experience was more positive and that our advisor was able to assist you clearly.
We appreciate you taking the time to share this with us and will use your feedback to improve our service.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Great service from Budget energy's…
Great service from Budget energy's customer service. Everything was explained in detail to me about the Tariff and I was satisfied with what Budget energy is offering compared to other Energy suppliers. I've found Budget energy to be the Best suppliers and their Customers service is ideal. I'm very satisfied with Budget energy and they look after their customers.
April 27, 2026
Unprompted review
Reply from Budget Energy
Hi Robert,
Thanks so much for your 5* review, we really appreciate it! We're glad to hear that our customer service team was able to clearly explain your tariff and help you feel confident in your new product choice. This is the level of service we aim to provide daily.
If there is anything else you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I have had the best service
I have had the best service, the best customer service and the easiest contract renewals. I will be sad if I ever have to leave.
April 27, 2026
Unprompted review
Reply from Budget Energy
Hi Catalina,
Thank you so much for your 5* review, it's greatly appreciated! We're delighted to hear you've had such a positive experience with our customer service and the renewal process was effortless for you. This is the service we aim to provide every day.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
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I’m been with budget energy awhile now
I’m been with budget energy awhile now. I phoned on Friday, the gentleman on the phone helped me to get my daughter sorted and setup with her electric. They’ve always been helpful sorting out any issues.
April 10, 2026
Unprompted review
Reply from Budget Energy
Hi Elaine,
Thank you for your continued loyalty, it really means a lot to us.
We’re delighted to hear that our team was able to help get your daughter set up so smoothly, and that you’ve consistently had positive experiences when reaching out.
We’ll be sure to pass your kind feedback on to the team.
If you ever need anything in the future, please don't hesitate to contact us😊
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Phone for renewal fast and easy process…
Phone for renewal fast and easy process Thank you
April 14, 2026
Unprompted review
Reply from Budget Energy
Hi Naomi,
Thanks so much for your 5★ review! We’re delighted to hear you found the renewal process effortless when dealing with our team.
Providing a smooth and hassle-free customer journey is a top priority for us, so it’s great to know we’re getting it right.
If you ever need anything, we’re always here to help 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I've been with budget energy for quite…
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listened and then explained different tariffs that might suit. Very knowledgeable and explained everything clearly and gave me some information on EV tariffs as I'd requested
April 9, 2026
Unprompted review
Reply from Budget Energy
Hi Lynda,
Thank you for your great review! it’s greatly appreciated.
We’re really pleased to hear that our advisor was able to support you, explain your options clearly, and help you find a tariff that better suits your needs.
It’s great to know you also found the information on EV tariffs helpful.
If there is anything you need, please don't hesitate to contact us 😊
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Had a really pleasant phone call…
Had a really pleasant phone call…
Had a really pleasant phone call recently with a customer service associate and she was very pleasant and a delight to have deal with my issue, a credit to Budget Energy and dealt with my issue with no problems. Thank you Budget Energy.
James.
April 13, 2026
Unprompted review
Reply from Budget Energy
Hi James,
Thank you so much for your lovely review.
We’re delighted to hear you had such a pleasant experience with our team and that your issue was resolved quickly.
It's great to hear our staff are helpful and pleasant. Great customer experiences is our top priority and I'm glad to hear we delivered on this occasion. I will ensure this is feedback to the correct agent/team.
If there is anything you need, please us know.😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
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Shocking customer service - AVOID
Shocking customer service. Started out cheap, then raised our costs dramatically and kept repeating it, trying to block us from leaving. Please avoid!
April 14, 2026
Unprompted review
Reply from Budget Energy
Hi Anna,
Thank you for your review. We sincerely apologise for the experience that led you to leave this feedback.
I have reached out to you privately to gather some more information, as we’d really like the opportunity to put things right.
We truly value your custom and would not want to lose you as a customer.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Phoned budget energy for my mother to…
Phoned budget energy for my mother to get a cheaper tariff, the girl on the phone was more than helpful and talked me through everything, then she put my mother on a cheaper tariff, was so easy, I had great help, thank you budget energy
April 3, 2026
Unprompted review
Reply from Budget Energy
Hi Siobhan,
Thank you so much for taking the time to share this — it really means a lot.
We’re delighted to hear that our team member was able to support you and your mum, and make the process of switching to a cheaper tariff so straightforward.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Joan,
Thanks so much for your 5* review! We are delighted to hear your experience with our staff has been positive. It's great to know our staff and friendly and helpful. This is the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget Energy seem to provide the most…
Budget Energy seem to provide the most cost-competitive electricity in NI and their staff are very pleasant and helpful.
However, I was surprised that I couldn't access fundamental information on their website over several days to get a new tariff. I shouldn't have to chat to their nice customer service staff to do this.
March 31, 2026
Reply from Budget Energy
Hi Tim,
Thank you so much for your feedback, it's much appreciated.
We’re delighted to hear you’ve found our prices competitive and that our team have been pleasant and helpful when you’ve spoken with them. That’s exactly the experience we aim to provide.
We apologies greatly about the difficulty accessing tariff information on our website. You should be able to find key details like this quickly and easily without needing to contact us.
We’ll be feeding this back to our team as it’s important we make managing your account as straightforward as possible.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
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Reply from Budget Energy
Hi Mary,
Thanks so much for your 5* review, we are delighted to hear your recent experience with our staff has been a positive one.
Positive customer experiences are our top priority!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Gary,
Thank you for your feedback. We are glad to hear you found the support helpful, understanding, and fair! That’s exactly the experience we aim to provide.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Team
My experience is so helpful as I find it much easier to budget
My experience is so helpful as my account is debited monthly rather than quarterly, which means I can budget better
February 27, 2026
Reply from Budget Energy
Hi Brendan,
Thanks so much for your 5* review, we are delighted to hear you're happy with your payment and it allows you to budget better. Especially with the cost of living recently.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
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