Good selection and reasonably easy to establish what I wanted. Negative side is DPD and their really poor delivery. They took three attempts to deliver - all their issue not mine, and when it came, it... See more
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LED tube arrived quickly. Didn't break but bubble wrap was not surrounding it. This bulb was advertised as a replacement for a conventional tube. It would be helpful if you included a link to a guide... See more
I order 3 lightbulbsfrom Budgetlight and mistakenly order 8W - together in one room it's very bright. I asked BL for a refund and they readily agreed. I then realised - duh - that I was planning to pu... See more
Ordered 2x T8 Philips led tube lights to replace old flickering fluorescent T15 tubes. They work brilliantly, very pleased. Lights were shipped in well protected box and arrived in perfect condition... See more
Company replied
Company details
Written by the company
Budgetlight offers a wide online range consisting of efficient LED lighting, fixtures and long lasting fluorescent tubes by top brands like Philips, Noxion and Osram. With Budgetlight’s assortment, you are always ensured of high quality!
Contact info
Northampton Business Park, NN4 7PA, Northampton, United Kingdom
- info@budgetlight.co.uk
- budgetlight.co.uk
4.6
Excellent
1K reviews
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Excellent service and quality and quick…
Excellent service and quality and quick delivery
December 12, 2024
GGreat seller,great productreat easy to navigate website.very…
Great easy to navigate website.very informative about your order and delivery.Great product,great price,well packaged.
December 1, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast delivery of a bulb that I was…
Fast delivery of a bulb that I was finding difficult to locate. Excellent service thank you so much.
November 30, 2024
Reply from Budgetlight
Dear Gordon,
Thank you for your feedback and review of Budgetlight.
I am very happy to hear that our website and team was able to provide you the products that you needed. We hope we can assist you again in the near future.
Kind regards,
Paul
Budgetlight Team
Very good service
Very good service - the delivery company mistakenly sent my original order of lightbulbs back, but Budgetlight very quickly sent out a replacement as soon as I borought it to their attention. And the lightbulbs themselves worked great.
November 25, 2024
delivered on time and light works well
delivered on time and light works well. good service.
November 24, 2024
Reply from Budgetlight
Dear Barry,
Thank you for your feedback and review of Budgetlight.
I am delighted to hear that the order came on time and is working well. I hope we can do more for you in the future.
Kind regards,
Paul
Prompt customer service and knowledge
Prompt customer service and knowledge. Good delivery.
October 30, 2024
Cheap but not worth it
Cheap prices but other than that not good. They are not based in the UK it seems, item was shipped from either Netherlands or China - hence delivery time is slow. They have no phone support of any kind. My product was returned to sender unsure why.
October 18, 2024
Reply from Budgetlight
Hi, I am very sorry to hear that your order was returned to sender by DPD.
The tracking link does not state why this is the case, however, I can see that the Customer Service team is already in the process of resending you another order.
We are indeed a Dutch company and we aim to have same day shipping, however given customs, we quote 2-5 business days for deliveries.
As we are an E-commerce company, we do not have a phone line, however, if you need further support, please reply to the Customer Service representative that you have been corresponding with.
Kind regards
M
Great customer service
One bulb delivered broken (probably down to the carrier) replaced with no fuss really quickly. Products are good.
September 23, 2024
Ordered the lights late evening and…
Ordered the lights late evening and they arrived much sooner than expected. I had a follow up order that arrived in perfect time to complete the job.
Great light at an affordable price
Thank you
October 2, 2024
Great Value for Money LED's
Prompt delivery, great price and brightens up the garage a treat. Each Fitting came complete with diffuser and 2 tubes
September 27, 2024
I ordered 10 LED tubes and they arrived…
I ordered 10 LED tubes and they arrived in a decent time. However, one of the fittings was faulty but budget light sent a replacement out not once but twice and we ended up with 10 good ones. Full marks for budget light for being persistent and ensuring our order arrived perfectly. I would highly recommend as they are very competitive on price and the customer service is excellent.
October 2, 2024
Unprompted review
Substandard lights - beware
Ordered 4 LED downlights. 3 out of 4 didnt work and when I wrote to tell them,they tried to say that I need to buy new transformers (from them). My existibng transformers are perfectly fine. I just wanted to usae the energy saving lamps that they sell.
They dont mention anything about buying new transformers on the page that describes the lights, and they specifically say the lights replace the standard halogen downlights that I have at home.
They sell substandard goods and when you tell them about it, they try and get you to spend more money with them - instead of fixing the issue.
You have rep;ied to me in a way that implies you will fix the problem. But you expect me to pay for you to send me substandards goodsand then pay to send the substandards goods back to you.
The products cost in total £8. The postage to deliver was £6.65 and now I have to pay £5 to ship it back???
If you really care about customers, you would offer quality goods that dont have to be returned and take care of customers when they fall victim. All I see here is lip service to appear to be caring.
September 13, 2024
Reply from Budgetlight
Dear customer,
Thank you for your review! We are very sorry to hear that our after sales care did not live up to your expectations. Therefore, we will contact you separately to help resolve any issue and to take your feedback into account to help us develop our services further. Please look out for that email from us.
Kind regards,
Budgetlight Team
Delivery
Upon our order, the delivey company DPD, just did not try to deliver the products to us. Products were apparently ‘sent back’. We then had to wait further for our products to be
re-delivered. This is now the second time this has happened.
September 10, 2024
Reply from Budgetlight
Dear customer,
I am really sorry to hear about the long transport time you were exposed to. I can see your order has now been delivered.
On behalf of our carrier I apologize for the inconvenience. I will include your feedback in our continued collaboration with carrier to improve their service to our customers.
Sincerely,
Nicole
Team Budgetlight
LED tube arrived quickly
LED tube arrived quickly. Didn't break but bubble wrap was not surrounding it. This bulb was advertised as a replacement for a conventional tube. It would be helpful if you included a link to a guide to doing the switch over; Sometimes you can literally just change the bulb, but some types of ballast will destroy the LED bulb. Luckily my friendly electrician rewired the fitting to prevent that in my case.
August 28, 2024
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