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buendía Reviews 48,393

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Maria, Margarita and Ricardo were all amazing! They made our day trip too Sintra fabulous!

Rated 5 out of 5 stars

Buenia day trip to San Sebastian & the French Basque region..Brilliant idea for a trip although maybe best to go the busiest place( San Sebastian) first so you can get breakfast sight see & maybe sh... See more

Rated 5 out of 5 stars

I must express my gratitude for exceptional service provided by Buendia. It was exactly what we had hoped for. After our first visit to Bruges and Ghent, we returned to Luxembourg, and experien... See more

Company replied

Rated 5 out of 5 stars

It was a long day but varied and interesting. We nearly got lost in the fog at Covadonga Lakes but we saw some cows and met some interesting travelling companions. Ana was informative and made every... See more

Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator

About buendía

Written by the company

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En Buendía sabemos que los mejores viajes son aquellos en los que vivimos experiencias únicas. Por ello, incorporamos cada día nuevas actividades y excursiones en diferentes destinos con el fin de facilitar el tiempo de ocio de nuestros clientes, haciendo que se preocupen únicamente de disfrutar de la experiencia.


Más de diez años marcando la diferencia

Nuestra empresa posee una trayectoria de más de 10 años en el sector y cuenta ya según nuestro índice de satisfacción con la confianza de un 1 millón de viajeros alrededor del mundo. Desde nuestros inicios, Buendía brinda las mejores experiencias: tours, actividades y excursiones propias basándonos en la excelencia de nuestros servicios. Para ello, contamos con autobuses y guías locales propios, que aseguran un trato inmejorable para todos nuestros clientes.


Excursiones · Free Tours · Experiencias · Entradas & Atracciones · Actividades deportivas

Te asesoramos en todo lo que necesites

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48K reviews

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Rated 1 out of 5 stars

The tour was supposed to be in English…

The tour was supposed to be in English and Spanish. When Spanish was not being spoke the Spanish speaking people were talking loudly when English was being spoken by the guide to the point that you couldn’t hear the guide. Ultimately it was simply a bus ride to Amsterdam and Brussels which can be done cheaper using alternatives.

September 12, 2025
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Reply from buendía

Good evening:

First of all, we would like to thank you for choosing Buendía for your activity in Brussels.

We are sorry to hear that your experience did not fully meet your expectations. We have taken note of your comments regarding the coexistence of languages during the explanations, the difficulty in hearing the guide, and the overall perception of the tour. Our aim is for all travelers, regardless of their language, to enjoy a clear, accessible, and enriching experience, so we will share your feedback with our team in order to continue improving.

We truly appreciate the time you have taken to share your opinion, as it helps us identify areas to reinforce and provide a better service in the future. We hope that on a future occasion we will have the chance to meet your expectations and offer you a more positive experience.

Kind regards,

Buendía Team

Rated 5 out of 5 stars

Great experience

It was a great experience to take part in the tour. Eva was a great tour guide, very knowledgable on both History, geolog and the fauna of Picos de Europa.

September 9, 2025
Rated 1 out of 5 stars

From Amsterdam: Bruges Guided Day Trip in English

Booking reference GYG7VLBXA5FF
Very poorly organized, very poor English from the guide (unintelligible), bad coordination with the group and among the guides, and they react very poorly to any type of feedback. Only the girl who did the local guide was good.

August 14, 2025
Unprompted review
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Reply from buendía

Dear Fernando,

First of all, we would like to thank you for taking the time to share your experience and for trusting Buendía for your trip to Bruges.

We sincerely regret that the organization of the activity and the explanations of the guide did not meet your expectations. We also apologize if the coordination with the group and communication did not flow as it should. Your comments are very valuable to us, as they help us identify areas for improvement and ensure that situations like this do not happen again. We are glad to know that you enjoyed the visit with the local guide.

We remain at your disposal and we hope to have the opportunity to offer you a fully satisfactory experience in the future.

Best regards,

Buendía Team.

Rated 2 out of 5 stars

My experience on 17 August

1. We were told only five minutes before getting on the bus that no food or drink is allowed. I had to rush with finishing my hot coffee while walking, and when I was getting on the bus, I was stopped by the driver because I was holding the cup. I had to show him that it’s empty before he’d let me get on. A lady after me carrying a bread in the paper bag was stopped too and I heard her reasoning with the driver:”I’m not eating, I’m just putting it in the bag…that’s not allowed??”
It’s ridiculous. I understand that you don’t want people to eat or drink on the bus, which is actually not very considerate since it’s a very early meetup and a very long trip, but I can respect the rules if you said so earlier and being more polite.

2. It was a big group, and people have problems being punctual. It might help if the guide could emphasize the importance of that more often and more seriously. We wasted quite a lot of time on waiting and head-counting.

3. We didn’t have 3 hours of free time in Luxembourg. It was 2:15. And since we had to walk back to the bus, it was more like a 2 hour free time.

August 17, 2025
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Reply from buendía

Good afternoon, Keti:

First of all, we would like to thank you for sharing your feedback with us, as well as for the trust you placed in Buendía when booking your tour.

We are sorry to hear that the experience did not fully meet your expectations. We take note of your observations regarding the communication of the bus rules, the punctuality of the group, and the free time in Luxembourg. We will pass your comments to our local team so they can review them and work on possible improvements in both the organization and the information provided during the excursion.

We truly appreciate your feedback, as it helps us to keep improving and to offer experiences that are always in line with our clients’ expectations.

Kind regards,

Buendía Team

Rated 4 out of 5 stars

Very beautiful but busy tour

Very beautiful tour with highlights of the region. Bilingual guide. However we found the programme a little too busy and would suggest to skip 1 stop. We only had 2 hours at Gaztelugatxe, which is little if you want to climb to the ermita

August 11, 2025
Rated 5 out of 5 stars

The tour was fantastic

The tour was fantastic. We visited splendid places and the guide Aman gave excellent information. Moreover he was very entusiastic and did his work with much pleasure. We had a fantastic excursion

August 6, 2025
Rated 3 out of 5 stars

The day trip didn’t go in the order of…

The day trip didn’t go in the order of the itinerary on your website. There was not enough time in our second stop, a better balance would have been nice.

Our tour guide was hard to hear and understand. He didn’t use a microphone so on the walking tour we couldn’t hear him or follow along.

July 23, 2025
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Reply from buendía

Good morning, Cora:

First of all, thank you for choosing Buendía to enjoy your day trip from Brussels to Luxembourg.

We’re sorry to hear that some aspects of the experience did not meet your expectations, particularly regarding the order of the itinerary and the difficulty in following the walking tour due to the guide not using a microphone. We truly appreciate your feedback, as it helps us to continue improving our services and ensure a better experience for all our customers.

We hope to have the opportunity to welcome you again in the future and remain at your full disposal for anything you may need.

Best regards,

Buendía Team.

Rated 5 out of 5 stars

Pedro was the best guide ever! Wonderful arrangement & perfect time…

Wonderful arrangement & perfect time management. Pedro is the best guide i’ve ever met! The level of attentiveness is unbelievable. He remembers most of the participants’ names. When in Pena Palace, i was at the very back of the group because the pathway was narrow. Although we are a room apart, he called our names and told us to see whats next to us!! Very impressive!! He is very presentable too.

July 17, 2025

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