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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for pest control and stain removal. People appreciate the quality of the items, often highlighting their plant-based ingredients and lack of harsh chemicals, making them safe for use around pets and children. The user experience is generally positive, with many finding the products easy to use and apply. However, some people were dissatisfied with their order experience, citing issues with unexpected subscriptions and unauthorized charges. A few other people also felt that the products did not work as advertised for certain pests, such as bed bugs or mice, and expressed concerns about the accuracy of ingredient lists and product origin.

What people talk about most

Product

People report positive experiences with product, often praising its effectiveness and natural ingredients.... See more

Quality

Customers consistently note positive experiences with quality, praising products for being effective and... See more

Order

Clients share negative opinions regarding their orders. Many customers report unexpected charges for items,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report being charged significantly more than... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of use and effectiveness of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more

Company replied

Rated 5 out of 5 stars

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more

Company replied

Rated 5 out of 5 stars

This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more

Company replied

Rated 5 out of 5 stars

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

BUYER BEWARE

BugMD should get a zero star review ...originally posted with one star but maybe 5 stars will get more people to read my review and avoid this company. Please read the post from Lone Rider about this company. Lone Rider's review mirrors my experience so I am basically adding my additional comments but only give BugMD zero stars of possible. BugMD's Google website seems to be designed (coded) to add product without any confirmation from the user. BugMD does not use a CART to allow you to actually see items on your order. I thought I was ordering 2 bottles of their flea prevention product but they shipped 12 bottles totaling almost $200. I would NEVER order more than 2 bottles of a product I had not used before. The BugMD website even created a monthly subscription order for me and sent me an email asking me if I wanted to sell the product for them.
BUYER BEWARE.. If you even look at their different offers the quantity you order can increase and does not show you what you ordered. Once you enter payment details the order is locked with no way make change, see what you ordered or cancel the order. I tried to cancel via email almost immediately but was told my order was in transit. Once your order is shipped/received is seems to be impossible to get a refund. They offer 30pct refund and you continue to try their product for 30 days. I just want a refund ..I only wanted to try 1 or 2 bottles NOT twelve bottles. My order was placed October 14,2025.
I thought I had CANCELED the order so I was SHOCKED to find a box at our gate with no sender on the box and open it to find 12 bottles of BugMD, October 21 or 22, and almost 200 dollars on my credit card.

See additional BUGMD reviews on GOOGLE reviews and the Better Business Bureau website. BugMD is NOT a BBA accredited company

October 11, 2025
Unprompted review
BugMD logo

Reply from BugMD

Hi there, we’re truly sorry to hear about your frustrating experience and appreciate the opportunity to clear this up.

Our checkout process does show the full order summary — including quantity, price, and whether “Subscribe & Save” is selected — before any payment information is entered. We never want a customer to feel misled, so if your order details weren’t clear at checkout, that’s certainly not the experience we intend to provide.

Please reach out to our customer support team with your order number so we can personally review your purchase and make this right for you. You can contact us directly at support@bugmd.com. We stand by our 30-day satisfaction guarantee and will ensure you’re properly taken care of.

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Rated 5 out of 5 stars

This product was exactly what I needed…

This product was exactly what I needed for a long time. I finally was able to get rid of those annoying flying bugs. I started yelling everyone about it because I literally tried event before them. I started buying their steam remove and that worked just as good too. Definitely recommend them over the overpriced brand that don't work.

July 6, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear our products worked for you! 🪰✨ It’s great to know both the bug spray and steam remover helped tackle those pesky flying bugs. Thank you for recommending us — we really appreciate your support! 💚

Rated 5 out of 5 stars

Fun, unconventional use for glue traps

These glue traps are nice and sticky and work perfectly for creating mosaics out of even heavier materials. We used them with little stones and pea gravel for a fun art project—just clean up with oil if any gets on you.

October 24, 2025
Unprompted review
BugMD logo

Reply from BugMD

So glad to hear you found a creative use for our glue traps! 🎨 💚

Rated 5 out of 5 stars

Always meet my expectations

I've been using a variety of bugmd products for a couple of years now and I'm really happy with them. From pet odor to insect control, the products have all met my expectations and I have reordered as needed.

And I love that the products are all natural. The pricing is consumer-friendly. The products are sold online and at a couple of stores local to me.

October 26, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for your kind feedback! 💚 We’re thrilled to hear our products have met your expectations over the years — from pet odor to insect control. We’re also glad you appreciate that our formulas are all-natural and easy on the wallet. Thanks for supporting BugMD, both online and in-store!

Rated 5 out of 5 stars

BugMD Fruit Fly Traps

BugMD Fruit Fly Trap Indoor are awsome. I had them all summer long on my porch and they are loaded.
They truly work wonders.

Thanks Bug md

April 2, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear our Fruit Fly Traps worked wonders for you! 🍓🪰 It sounds like your porch was well-protected all summer — thanks for sharing your experience! 💚

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Rated 5 out of 5 stars

Catch defense definitely do the trick 💪🏾

Ordering the catch defense traps & wow they work amazing! From catching rodents to spiders to moths. They are super sticky! So easy to set up, and easy to fold. You can set them up anywhere they fit and done ready to catch anything that comes across the trap, even caught my cat 😅 they came in perfect condition and ready to use and go.

October 25, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re thrilled to hear you’re loving the Catch Defense Traps! 🐭🕷️ Their stickiness and versatility make them a favorite for catching all kinds of pests. Thanks for sharing your experience! 💚

Rated 5 out of 5 stars

Cat urine spray, perfect!

I bought the cat urine spray and we use it for our cats in their room, the spray helps Soo much it helps to get rid of the smell and lingering urine, so they don't want to pee there again. It also helps outside with keeping the cats from peeing on the porch. Or even the back steps we just respray in the case that it may rain or it's been a couple days. It helps a bunch and the packaging was perfect so the product didn't spill everywhere & came in one piece. The bottle is also easy to spray and use.

September 6, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear our Stain & Odor eliminator is helping keep your home fresh! 🐱💚 It’s great that it’s preventing repeat accidents and holding up well even outdoors. Thanks for sharing your experience — we love hearing how our products make life a little easier!

Rated 1 out of 5 stars

This company falsely advertises their…

This company falsely advertises their product. They claim the product is made from citrolla, corn mint, and linseed oils, but the packaging does not list a single one of thise ingredients. Instead, it conatins peppermint, clove lemongrass, and rosemary oils. Note: it also leads the consumer to believe it is made in the USA and in fact it comes from China.

October 24, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re sorry for any confusion regarding our ingredients and sourcing — that’s certainly not our intention. Our product labels list the essential oils actually used in each formula, which may differ slightly from the general description shown online. All ingredients are fully disclosed on the packaging for transparency.

Regarding manufacturing, while some components are sourced globally, all final quality control and fulfillment are managed in the U.S. to ensure our products meet strict safety and performance standards.

We will have someone from our customer service team reach out to you right away.

Rated 5 out of 5 stars

Love the indoor bug spray!!!

We decided to try the bug spray for inside and we are so pleased with the results! This was recommended to us by some friends, and we decided to follow up with them and use it. Very easy to use and very effective as well. No more bug bites no more looking around and seeing a little flies. We’ve already ordered a second bottle and we highly recommend this.

September 29, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re thrilled to hear our Bug Spray worked so well for you! 🪰💚 It’s great that it’s keeping your home bite-free and fly-free. Thank you for recommending us — we’re excited to have you back for a second bottle!

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Rated 5 out of 5 stars

Safe and effective products

I was looking for a DEET-Free bug spray and after comparing a few brands I picked the BugMd one. It came shortly. The smell was pleasant and it works! I don’t have to worry about toxic chemicals or bug bites for me or the family!

October 10, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad you found the BugMD bug spray works perfectly for you and your family! 🪰💚 It’s great to hear you’re enjoying a pleasant scent without worrying about harsh chemicals. Thanks for choosing BugMD!

Rated 1 out of 5 stars

Worst ever

Worst ever
Took almost two weeks to arrive
We have sprayed our dog multiple times an all the furniture
Yes they have gone down but they are still there an would highly recommend finding another product

October 20, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so sorry to hear the results weren’t what you expected. While many customers see quick improvements, tougher infestations can take a bit longer and may need a few applications for full results — especially if pests have spread to furniture or pet areas.

We’d like to make this right and help you get the best outcome possible. We will have someone from our customer service reach out to you today to review your order and provide personalized guidance (or replacement options if needed).

Rated 3 out of 5 stars

BEWARE of sneaky & costly “auto default” membership (free money to bugmd) enrollment!!

I purchased ten bottles of bug spray.
Beware! During checkout their system defaults to adding a “membership” charge to your final costs.
Additionaly, it signs you up for “monthly” 10.00 a month charges automatically taken from your payment method.
I try really hard to catch these sneaky companies who automatically enroll you in a membership.
I had never run into this ploy to auto default during order completion as all my other experiences had allowed that the “manipulation” was in the “terms & conditions”. I did read this and found no verbiage of a required membership.
I missed the “auto membership default” and made my purchas on 10-14-25.
I became aware of this unwanted “auto default membership enrollment on 10-21-25 when unexpected charges hit my account. Additionally this information provided that there would be ANOTHER unwantef charge processed on 10-28-25.
SO, rather than an unexpected monthly 10.00 membership fee, itc actually a 10.00 fee every two weeks!!!
I was being charged for membership and had not received my product!!!
I called bug md. They did cancel my unwanted membership, they would NOT refund ANY unwanted membership fees already paid (thats wrong!).
They told me about the “auto default membershio” enrollment, as an “effort” (yea right??) to save their customers purchase $????? Thats a lot of manipulation and trickery!!! It cost me an adfitional 30.00 dollars in about two weeks… much more than i would save in initial purchase.
Regardless of the unknown quality of their product, i will NEVER use them again.

ANY company / person(s) that practices tricky auto manipulations does not deserve ( my opinion) to be trusted and remain in business to continue to auto default cheat their customers!
However, i did learn another ploy to cheat us if which i will br more aware of in the future.

So to all, BEWARE of this deceitful practice and choose wisely so you dont get inadvertenly enrolled in a costly (to customer) membership which is free money for bugmd.
After all this i am skeptical about the quality of their product!! (If i ever receive it?) If you manipulate about one thing, you will manipulate about everything.. its WHO they are, im sorry to state.
Good Luck!

October 24, 2025
Unprompted review
BugMD logo

Reply from BugMD

Hi there, we’re truly sorry for the frustration this caused and appreciate you bringing it to our attention.

To clarify — the membership option is completely optional and is displayed during checkout before payment is entered. It’s never our intent to mislead, and we certainly don’t want anyone enrolled in a program they didn’t mean to join.

Please reach out to our customer care team at support@bugmd.com with your order number so we can personally review your account and make this right for you. We value your feedback and will use it to ensure our checkout process remains clear and transparent for all customers.

Rated 5 out of 5 stars

Safe and Effective Products

I recently discovered BugMD and have really been impressed! My daughter absolutely loves the Squito Stickers! She thinks the pictures are super cute and we've noticed a significant reduction in bug bites when outdoors too. We have been recommending them to everyone!

October 21, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear your daughter loves the Squito Stickers! 🐞💚 It’s great they’re helping keep the bugs away while making outdoor time fun. Thanks so much for recommending BugMD to others!

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Rated 5 out of 5 stars

I have ordered multiple products…

I have ordered multiple products including pet odor eliminator, bug spray and insect fly trap - they all are awesome to use. I love that they use natural ingredients as we have 4 small pets including two puppies that I want to keep safe. I don’t have to worry about them being exposed to harmful chemicals. The odor eliminator helps take care of the puppies accidents while potty training. I love how the insect trap takes care of those pesky flies even ones you don’t realize snuck in the house. It’s amazing to see how many flies they trap on the sticky pads. So easy to use just slip a sticky pad in the back and throw away pad when full. Great products!

October 20, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🌿 We’re thrilled to hear that our Pet Odor Eliminator, Bug Spray, and Insect Fly Trap are helping keep your home fresh and safe for your puppies and other pets. It’s great to know the fly traps are working so effectively and that our products are easy to use. We love hearing how much you enjoy them! 💚

Rated 5 out of 5 stars

Mouse Repell

Due to the wether getting colder I have been seeing more mice and there joys they leave behind. I got some of the no kill mouse trap and they are excellent. I dont have to get rid of the mice of the traps which can sometimes be messy nor do i have to deal with cleaning them. they are great and super easy to use.

September 15, 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear you’re enjoying our No-Kill Mouse solution! 🐭🌿 It’s great to know they’re keeping your home pest-free, easy to use, and mess-free. Thanks for sharing your experience! 💚

Rated 5 out of 5 stars

Varius products, easy to use, and actually work

All bugmd products I have ordered have been shipped and delivered quickly. They are easy to use and go a long way. I love that they have multiple different products. I especially love the sticky ones to catch all the pesky bugs at my grandparents cabin.

October 20, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🌿 We’re so glad to hear our products are easy to use, long-lasting, and helping keep pesky bugs away. We love that you’re enjoying the variety of BugMD products, especially the sticky traps! 💚

Rated 4 out of 5 stars

Clove Oil is dangerous to cats.

I found that direct spraying on flies worked great, direct on spiders and yellow jackets took a bit longer to work. Not any luck on stink bugs.
However upon research, their first active ingredient is Clove Oil and that is violent to cats. Their sign says Pet & Family safe & do not spray on pets or people. I wrote and suggested a special note be put on their products warning against exposure. I believe exposure is bad be it wet or dry to a cat. I did not get any response back.

October 20, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your feedback and experience with our spray. 🌿 We appreciate you taking the time to share both what worked well and your concerns about ingredient safety. Our formulas are designed for use in areas where pets and families spend time, but we always recommend following label directions and avoiding direct application on pets or people.

While we believe our labeling provides clear guidance, we truly appreciate your suggestion and will be sure to share your feedback with our product team for review. Thank you again for helping us improve and for giving BugMD a try. 💚

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Rated 5 out of 5 stars

Safe and effective

I’ve been able to try several different bugmd products and find them to be reasonably priced and effective. My favorite product is the Enzyme Cleaner for Dog & Cat Urine/Pet Stain and Odor Remover for Carpet & Home. It has worked well with house training a puppy!

October 19, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🐾 We’re thrilled to hear that our Enzyme Cleaner has been helping with house training your puppy and keeping your home fresh. It’s great to know you find our products both effective and reasonably priced! 💚

Rated 5 out of 5 stars

Safe ingredients

I love the Bug MD brand because it doesn't have the harsh chemicals as other brands do . The scents on these products I can handle where other ones I can't. I love the essential pest spray kit. It truly helps to get rid of unwanted pests .

I will continue to use this company because I trust the safer ingredients .

October 1, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🌿 We’re so glad to hear that our Essential Pest Spray Kit is helping keep pests away and that you appreciate our safer, non-toxic ingredients and pleasant scents. We love having your trust and support! 💚

Rated 5 out of 5 stars

I absolutely love BugMD’s Stain Removal…

I absolutely love BugMD’s Stain Removal Spray! It’s gentle yet incredibly effective against stubborn stains. I used it on coffee and wine marks, and they vanished instantly. The spray has a pleasant scent and is eco-friendly. A must-have for quick, hassle-free stain removal at home!

October 3, 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🌿 We’re thrilled to hear our Stain Removal Spray worked so well on those tough stains. It’s wonderful to know you appreciate the pleasant scent and eco-friendly formula — a quick, hassle-free solution for your home! 💚

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