Bugs & Butterflies UK Reviews 

I have had mixed experiences with this organisation some good but the latest terrible customer service means I will be returning to WWB

No stock sent. No answers to emails. Worst customer service. Ignore at all costs! I will be arranging a charge back with my bank. Then they responded claiming to "respond to every email", when their own mailing list states they're "backlogged" with emails. I have checked junk emails as requested. Nothing. Total jokers. Would rate zero stars if I could.

Never buy. Arrived dry and dead.

Ordered pupea and caterpillars all pupea dead and others not arrived emails but very little would not recommend at all now going through bank for refund. WASTE OF TIME. SUCH A SHAME LOVELY WEBSITE

Don't order from this company, they don't supply?.. they email months after starting eggs will be coming, but they never do!. Last response August, still no comma eggs, I've asked for a refund, avoid

Order received 16th October 2025
I originally ordered luna moth eggs but received an email letting me know they were no longer available this season. I was automatically given store credit and asked if I would like to reorder for next season.
I instead chose to order rothschildia orizaba eggs as they stated "imminent" for availability. About a week later I had an email telling me my order was being posted.
I have received larvae so I believe the eggs may have hatched in transit. All larvae appear alive and well.
I've ordered insects through the post before and I have to say these were very well packaged.
I was a bit nervous after reading all the other reviews but I can confirm I have received the livestock I ordered.
I will most likely be ordering from this store again.

Takes money and provides inaccurate timeline and doesn’t respond to emails. Was told I’d get them in the summer, ordered in July and didn’t arrive until October which is seriously inconvenient time. Had chased multiple times on email and requested money back and they just never respond.

Dont get the bad reviews, some species take some time (as mentioned on their website “estimated”) but i can’t complain. Received my eggs, who emerged already in mini caterpillars on their way. Most of them made it alive, a few not. But thats the risk you take with live animals, as mentioned on their website. (I live in Belgium) so it was quite the travel for them. I also got good communication via email, with a quick and helpfull response for my orders. Will order again!

After many attempts on getting a positive response or a response at all! I have successfully won a charge back for my hard earned money to come back to me.

Please please DO NOT ORDER from this sham of a business. No number to call or address. I'm sure they don't supply that info on their website due to all the negative responce they get.

Non existent customer service. Sent 3 emails with no response

1 butterfly arrived already hatched, poor things wings were deformed where it had beeb squashed by being packed in a very flat plastic container. The 2nd butterfly did hatch okay but died the next day. Wouldnt use this company again!

As another reviewer has posted, if I could give a rating of ZERO STARS that would be my response.
I won't write a lengthy description of my experiences. In brief, ordered eggs of a specific species of silk moth in August 2023 which were indicated to be in stock. Nothing arrived, subsequently excuse offered and accepted that they would be supplied in 2024. Ordered eggs of another species in spring 2024. Only 50% of these supplied and of those hardly any were fertile. Following non-arrival in 2024 of my original order placed in 2023 and my experience with second order, contacted B&B. Poor excuses offered and no refund received. Contacted B&B numerous times in 2025 but have received no responses. My personal ordering page detailing the non-fulfilled orders deleted from website. Now not anticipating any responses nor refunding of my monies.
All of this will sound very familiar to the many others who have documented comparable or even worse experiences.
Have written to Trading Standards to see if they can take action. Would suggest others do the same. Spread the word, DO NOT PLACE ORDERS WITH THIS BUSINESS. AVOID

I placed an order for some ‘ready to despatch’ butterflies. 7 weeks later still waiting! 3 weeks ago received a message stating butterflies will be despatched soon. Still no butterflies. Reading previous reviews indicates that this is a regular occurrence. Very poor service.

Well my order turned up today! There was no issues ordering and receiving my order but i did not check the full costs before ordering and still do not understand what the random tax charge was. My fault, however, i emailed to query this half a dozen times and had zero response. There is no phone number and pointless sending emails to this company. If you had a real issue then forget it. Will never touch this ignorant company again!

I have ordered 3 times and I've been so impressed every time!!

The cocoons have come wrapped safely in cotton and cardboard. Speedy too - usually within a week!

I have just raised my first African Moon Moths and I love them so much. Don't listen to the reviews - I have no idea what they're on about aha.

Wish I could upload photos !!

Scam! They took my money but never delivered the order!! Zero response to my emails! Do not order from here! I placed my order in august 2024, still no order or contact in august 2025! I should have checked reviews before I ordered. Please look yourselves, countless people say the same! I have reported them as a scam site!

So no communication no caterpillar eggs & it’s been over a month wish I’d seen these reviews. Updating this review as the eggs have arrived two months later, there are no instructions & I feel bad as we are heading into Autumn. My feedback would be explicitly state that there will be a 2month lead time & please give better care instructions

A complete scam of a business. Will take you money send bad quality eggs and missing order but refuse to speak to you about it. Many many emails and no responses. Disgusting. I am trying to find out company info to take them to small claims court. Do not use!!

Uk based found bugs and butterflies uk on google search
Looking through the site got me so excited wanting to buy a lot of different caterpillars put a massive order into my cart then looked at all of these reviews i changed to just a one item order and it arrived it was well packaged and all my cocoons where a live not a bad word to say on this company will be buying from them again my kids are so excited

Few year's later still all I see is butterfly .
I never got or have the choice to buy the Rana Temporaria that I paid for and I was promised they told me that the credit £170 still active to future purchases however where are the frogs all I get in my emails is butterfly butterfly no seen one single frog to buy so we still in the same situation after nearly 3 years and forget about answering your email, the are not even polite enough to reply.
My frogs 🐸 mean a lot to me so now I will never have them in my indoor Pond.

Ordered a month ago despite the website saying there was stock available. Had to send about six emails before getting a generic, unhelpful response and then it was radio silence. I’ve been receiving automated emails about “August Stock” which claims that there’s surplus availability, yet it’s been a month since I submitted my order.