Bugs & Butterflies UK Reviews 

Do not order from this company!!! Orders 18 eggs native mixed, all meant to eat the same food source, ad says if stock is low they may add in another species but they will all still eat the same food. Eggs arrived and as i have never seen these in egg form before did not realise there was an issue, eggs hatch and i instantly get their food, they crawl onto the plant, but don't eat it, still by the next morning they still have not eaten the food, so clearly not the species i was expecting. This was after i received a dispatch notice on the 20th May and emailed them a few days later asking what was going on as there was no update on the tracking and emailed them a second time a week after i received the dispatch notice, to which i received the eggs the following day. With both emails i never once received a response back from them. First and last time i will use this company, they clearly do not care what they send out. I now have one very disappointed daughter and am having to order from another company.

Sorry ,but this society is not good,and liar.

Because me first command to her,
I buy 10 pupae from Morpho Polyphemus (white Morpho),and I receved 10 pupae from Morpho peleides,(blue Morpho),.
Sorry a confusion is not possible.
And I write a email,not answer.

order pupa last year not recieved any they donot reply to my emails only say they have things i can buy not trusting them with any more of my money

**updates below**
Original review dated 29/05/25 z Communication is absolutely nil, the only way is by email and it's all over the website to not email more than once as emails are answered oldest to newest which would be fair but taking more than a week (as of 09/09/25 I still do not have a response to my email asking for an update on 26/05/25!!!) to reply to an email is ridiculous.
Last year I ordered in May and my delivery for natives mix eggs arrived in August (my error on this part I didn't read the delivery details fully), it took a week from dispatch to the eggs arriving, amazingly they all hatched the next day but then prompted died the day after.
This year I have ordered the same mix of 20 eggs back in February so it was plenty time for it to be an early summer project for my 7 year old son (supervised obviously), got an email saying my order has been dispatched on the 20th May, the tracking on Royal Mail is still saying we're expecting it 29th May. I've sent an email asking when I can expect it on Monday but I've not heard anything yet... now at the point I want to email and ask for a refund and I'll just order from Insect Lore instead! I was hoping to get different native species to teach my son a bit more about them... can't teach him when nothing arrives!?!
**update 01/07/25 - still not heard anything back from either email I sent, recieved my delivery or my refund back**
**update 22/07/25 - ordered arrived, checked the tracking and it appeared in Glasgow yesterday then delivered to me in Aberdeenshire today... when it states on it dispatched 25/05/25!! No clue if the eggs are even still viable as could have been sitting somewhere for 2 months or if they're fresh so guess we'll need to wait and see**
**update 09/09/25 eggs never hatched following the guidelines, ended up binning them after 6 weeks. Still not had a response to my initial email in May or the second one send in July asking for a refund. Horrendous experience from start to finish**

I paid for some DHHM eggs back at the beginning of March and despite 3 emails asking when they will be delivered I have not heard a thing. They were for a 40th birthday gift to my best friend. I feel like I have been scammed!!

18 months after ordering a native mix of 10 eggs, receiving credit to reorder this year after no show last year, I just received 4 eggs that feel like they've been cooked in the RM van in tma tiny airtight plastic tube stuck to a bit of paper. Wish me luck any of the half I paid for hatch. Also appear to be 5 attached eggs so doubt it's a mix either

Extremely disappointing experience. I pre-ordered 80 butterfly eggs back in January, and was later informed that only 50 eggs would be shipped. It's now been four weeks, and the tracking number still shows that the package hasn’t been received by the postal service. Despite contacting Bugs and Butterflies four times, I haven’t received a single response. It’s incredibly frustrating to be left waiting and hoping for something I was genuinely excited to share with my students as part of teaching them about the butterfly life cycle. I feel scammed and deeply let down by the lack of communication and delivery.

These reviews are accurate. This place is a scam. I ordered back in Feb and was told I would be expecting in 4 weeks. I received no responses and I’m definitely going to make a public review on my personal successful platform. Beyond disappointed and I feel bad for these baby caterpillars.
Also not to mention, I never received them. And they went “missing in the mail”.
Save your money and go somewhere else.

Theives and scammers is what this company are... they don't even deserve one star but I have to give them one to write this review. I placed an order for European Tree Frog Tadpoles at the beginning of May 2024 and I have received an excuse nearly every month as to why my order was delayed up until the end of August when I received this message:

"Hi there,

Apologies for the delay getting in touch, most of my time is taken up by husbandry at this time of year with thousands of larvae on the go!

I've supplied the oldest orders for tadpoles however have not been able to supply yours from the current brood due to numbers - we will be spawning the frogs again in about a week so more tadpoles will be ready in September from this new batch. To compensate for the delay, I have added 5 tadpoles to your order - thank you for your patience & if anything changes I will be in touch.

--
Regards,
Stuart"

After which I had heard nothing and they appeared to drop off the face of the earth. And since they failed to supply my order within the then current season I sent multiple emails requesting a refund all of which were ignored.

And then a few weeks ago I receive an email saying they have converted my un honoured ordered into store credit... why? So you can mess me about all over again? I WANT my MONEY back!!

I have had a tank setup in anticipation for the Tadpoles since May last year, I have even raised a few batches of tropical fish fry in the tank in the interim period while waiting for tadpoles, I have had enough!

Ordered over £100 worth of items last year and only 1 arrived. Emailed him this year many times asking for a refund with no response. TERRIBLE service. DO NOT BUY.

We have been waiting over 18 months now for our delivery when you email you just get an automated email there is no phone number…

Butterfly eggs arrived when they became available, as stated all over the website . I was notified of the delivery via email tracker. I can't comment on the outcome as the eggs only arrived.
Not sure why people expect butterflies in winter or the next day after ordering. Use common sense people.

Always had great items and communication from the company but not this time. Spent a small fortune (to me) on Atlas cocoons (had them before and very successful) and not one emerged. I believe they were dead by the time they got here.
Emails are being completely ignored. I'm very disappointed.

This company is blatantly stealing and scamming. No idea how they are still up and running. Can't get ahold of them through email and social media comments/messages are conveniently restricted. They stole my money, refused to answer emails or ship my order, then deleted my order off their website to make it appear like I was never a customer. But I still have emails, bank receipts, etc. If you have been stolen from, REPORT THEM TO ACTION FRAUD UK, SHOPIFY, AND FLAG THEIR SOCIAL MEDIAS.

Like the other reviews. No contact, poor customer service, no delivery.

The website has no address and I'd be amazed if this is even a real trader anymore

Do not use

Rating: ★☆☆☆☆

I placed my order and never received the item. It’s been 3weeks and still nothing. Tried reaching out to the seller multiple times—no response at all. This has been incredibly frustrating and feels like a scam. If I could give zero stars, I would. Avoid this seller at all costs..

scam- avoid... they take the money and dont deliver or even reply.This isnt only my experience- it seems to happen to a lot of people... Its significant there's no phone number or address given..

Ordered from them last year. Was given the Butterflies in April 2024, but never received my Moths which were due in late April. Said there was a problem with the breeder. Why say they in stock when they clearly not in stock!? They'll happily take your money but won't refund you and don't reply back. If I could give 0 stars if would.

Avoid this vendor! Don’t even take the chance. They may have been reliable in the past, but that is no longer the case. They blame their poor performance on “recent health issues” however, recent is now a year ago. I never received my order (took my money though) & contact is non existent. They have an automated reply set up to the only way to contact them (email) which tells you they don’t respond due to excessive orders and emails. It’s a complete scam with the everyday “Just stocked!” website.

Avoid. Money taken and no communication. Emails just get an auto response that sends you to an FAQ page. No item received after 6 months.