Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
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See what reviewers are saying
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
Company details
Written by the company
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
3.0
Average
815 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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fast and efficient and inexpensive
February 27, 2023
Excellent experience
February 24, 2023
Bunker was very responsive in getting…
Bunker was very responsive in getting my insurance set up.
February 21, 2023
Very responsive and helpful.
February 13, 2023
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Bunker Rep Supports Our Business
Our bunker representative looked for the right insurance for our business that also had an affordable price.
February 2, 2023
A simple COI issuance on a new…
A simple COI issuance on a new Additional Insured company should NOT take days and hours. Our previous broker would issue one within minutes if there is no special wording
January 11, 2023
Reply from Bunker
Hi Ravi!
It does look like we sent you the requested certificate the same day you requested it. All emails are worked in the order they are received, if you ever need a rush on your request please feel free to give us a call to discuss at 877-968-9108! You can also always download your current and past COIs from your bunker account at buildbunker.com!
#1~EMILY+BUNKER ==>> CHUBB!!!
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "handed the ball", as it were, here in these matters?!...Do trust that Chubb will attain/ preserve the same high standards that Em & Bunker displayed in their high~level service!
Thank you ~ grateful, I remain,
MIKE
February 14, 2023
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Needed just the basic pages that…
Needed just the basic pages that companies I work with need. Just the coverage amounts per event. Was hoping for more help seeing that I'm a new cliant.
February 8, 2023
Reply from Bunker
Hi Ken!
It looks like we sent you the policy documents you requested yesterday. If you were looking for something different then please do not hesitate to reach out to us at 877-968-9108 or email us at support@buildbunker.com.
Informed staff was able to answer all…
Informed staff was able to answer all my questions and provided clear details regarding relevant options with no push to oversell.
February 3, 2023
One less thing to worry about!
Bunker was totally proactive about notifying me of my coming term expiration and the option to automatically renew. Once I responded to go ahead, they took care of the entire renewal process on my behalf, so I didn't have to do a thing. Very easy!
February 1, 2023
The company worked very fast and…
The company worked very fast and provided a big and reliable insurance company.
February 1, 2023
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Disappointed
Disappointed. Sent two emails to get my COI. No reply at all from support. Even called no one picked up.
February 3, 2023
Quick response and knowledgeable staff
January 24, 2023
Easy process
Easy process. Clear and no hidden complications for what can be a complicated topic.
January 30, 2023
It was quick and easy to get my…
It was quick and easy to get my liability insurance started.
January 30, 2023
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Smooth online process
Very smooth online process for getting a quote. Just as easy to buy insurance.
January 27, 2023
Payment options
I did not like the lack of on-line information on how to simply pay the premium via check or credit card versus having to use an ACH. When I did call the customer service number, the person was very helpful and did take payment over the phone. Having the ability to pay by credit card without making a call would be beneficial.
January 11, 2023
Spencer was very helpful and reassuring
January 19, 2023
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