I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.... See more
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Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original conten... See more
Company replied
Garden bench arrived very quickly just a few days after ordering (Another bench ordered at the same time from Wickes is to take 7 weeks!). Everything well packaged and undamaged. Several other supplie... See more
Company replied
So far very pleased with my arbour just finished painting it as thought that would be better before we put it together looking forward to seeing the end result We bit rough at some ends but sanded... See more
Company details
Information provided by various external sources
With over 15,000 products across a range of key categories, BuildEx is providing a new way for DIY and the Trade to shop construction materials online. From Garden Structures to Plumbing Fittings, our goal is to provide a seamless and customer-centric online shopping experience at market leading prices. With delivery options across the UK, we can provide everything you need, directly to your door.
Contact info
United Kingdom
- buildex.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible service
I was promised a 3-5 day lead time when I ordered and paid. I contacted company after 10 days to check progress and got an automated reply. Very bad customer service and I eventually asked for a refund and purchased from Eurocell direct. Great prices don’t mean great service. I waited over 2 weeks after order, giving the company time but was not contacted once with an explanation as to why I hadn’t received my order.
August 4, 2021
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Very pleased with my 3 door bin shead
Very pleased with my 3 door bin shead
But only thing was deliverman he wouldn’t put it in back garden I’m disabled and was just left with very heavy wood at my front door
August 4, 2021
Ordered a drill
Ordered a drill,
Paid for a drill.
Did not turn up next day as stated,phoned the
Buildex team ,promptly a lovely lady sorted out the problem .
Drill arrived two days later.
All In all I'm very happy I have my new drill.
All about customer care .
4 stars
August 4, 2021
3 Bin Dustbin Tidy
Good response from the company with respect to details of the product.
Delivery was very quick.
Assembly was a bit tricky in parts due to the positioning of the screws and adjacent stiffening struts.
August 3, 2021
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Never got a quote
August 3, 2021
Reply from Buildex
Dear James,
Thank you for taking the time to leave us a review.
I am sorry to hear that you didn't receive the quote request you asked for.
If you require any further quotes please email us at Ecommerce@bradfords.co.uk
Once again I do apologise.
Arrived promptly with all bits and…
Arrived promptly with all bits and screws (unlike VidaXL which is hopeless).
The wood stain is good, but requires a 2nd coat by customer. The 5* is attributed to the ease of assembly, comfort of bench and reasonable sturdiness.
August 3, 2021
Derby Hardwood Door
Impressed with workmanship and quality of product, Looks amazing and easy buying experience.
August 3, 2021
Must have bought more than 10 power…
Must have bought more than 10 power tools from them, great price and service.
August 2, 2021
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Great little bench
Great little bench, screw heads a bit soft, but well happy with this, came on time 👍
August 2, 2021
The BuildEx team were excellent
The BuildEx team were really supportive and incredibly efficient, dealing with faulty product and suppler so that I was fully aware with the progress, thank you!
August 2, 2021
Great service
Service was fantastic arrived well packaged and on time would use them again - icing on cake the item I bought is amazing
August 1, 2021
Very poor customer service and delivery…
Very poor customer service and delivery time. Ordered 3 of the same item and 1 arrived snapped at the tip due to poor packaging ! Happy enough with the 2 surviving items but due to delivery time I will not be re ordering.
August 1, 2021
Reply from Buildex
Hi Warren,
Thank you for taking the time to email me back to explain in more detail.
Im glad to hear that this wasn't a customer service issue and that the problem we had was delays with transport.
As discussed in the email- please let us know how you would like to proceed.
Many thanks
Dylan
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Not got the product or a refund.
August 1, 2021
Reply from Buildex
Hi Phillip,
So i see that Megan has come back to you to advise that the refund has been raised and she has advised for you to get in touch with PayPal if you still aren't seeing the funds available,
Kind regards
Dylan
Very simple and straightforward…
Very simple and straightforward ordering, fast delivery and product was well packaged. Great price, cheapest I could find.
Will certainly buy from Buildex again.
July 31, 2021
Cannot say to much about their customer…
Cannot say to much about their customer service because I didn't really deal with them. Order was next day in time, no delays or anything like that. Very competitive prices. Strongly recommend !!
July 31, 2021
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Best site to buy on finance
July 30, 2021
good will use again
July 30, 2021
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