Would not recommend
The repair was ultimately satisfactory; the way the contractor handled the job and subsequent payment dispute was not.
I hired this company to replace a damaged window pane. I was told the repair would take approximately 10 days. Instead, it took three weeks, and I had to repeatedly chase them for updates. The final cost was also, in my view, quite high for the work performed.
When the window was returned, I identified new gouges/damage to the frame that had not been there when it was taken away. I explained that I was not refusing to pay the outstanding balance and that I would pay once the damage was properly repaired.
The situation then escalated considerably. The contractor came to my property late at night with his van idling and blocking my driveway. He followed me toward my door, and the interaction became heated. He subsequently stated that he intended to remove the glass and take it with him because the outstanding balance had not yet been paid. I expressly told him that I did not consent to this.
He ultimately agreed to repair the damaged area with wood filler. I inspected the repair in daylight the following morning and found it satisfactory, and I paid the balance in full.
I want to be very clear that this is not a review from someone who refused to pay their bill. I paid in full once the agreed repair was completed. My concern is the overall experience: the three-week turnaround despite being quoted 10 days, having to repeatedly chase for updates, the cost, and particularly the manner in which the payment dispute was handled, including the late-night visit, the van blocking the driveway, following me to my door, and the stated intention to remove the installed glass.
The repair was ultimately completed satisfactorily, but based on this experience, I would not use this company again.