Buildworld Reviews 

I purchased a new LPD front door from Buildworld, after I had done some due diligence re LPD and their products looked to be very well made quality items, from a company with over 40 years of trading behind them.

My preferred front door selection was listed as in stock on Buildworld's website and at a competitive price, when compared to other suppliers I had looked at. My order arrived, well packaged, no damage, within x6 days - and am very impressed with the build quality of the door. The courier was super friendly and helpful.

The reason for dropping one star - I had also ordered a door weather board, that arrived within x3 days. Sadly, one end of it was splintered off, 5" long. Thankfully, as I had ordered a L size, I was able to glue this back together and the cut I need to make was just one inch into the join. Now all painted and looks great.

The reason this was splintered was because it was just wrapped in a cellophane see through bag, with my address label on. No protection at all to being man handled during transit to its final destination.

I now know that this was supplied by XL Joinery - now owned by the Buy It Direct Group - whose most known brands include Appliances Direct & Laptops Direct. Will find their website and give less stars!.

Do read the terms & conditions and delivery details on the Buildworld website, it will answer all questions you may be wanting to know answers to before you decide to place an order.

My own experience has been overall very good and would buy from them again in the future.

Placed an order on 25th Nov. They emailed me to tell me that the item that was marked on their website as "in stock" was actually discontinued and they suggested I purchase something else at twice the price (thanks but no thanks). They sent this email from an unreplyable address so I have been unable to tell them where to stick their "helpful suggestion" and request my £150 be returned. So I turned to PayPal and opened a case for a refund there - pretty open and shut, they've supplied nothing. But they can't even be arsed to respond to a PayPal case, so I am now going to have to wait until next year before the case times out and I can get PayPal to properly intervene. How can a company legally take money for goods they never had and make no effort to return the goods. It's theft, pure and simple.

The worst supplier you can imagine. I ordered three Victorian unfinished oak doors in different sizes. They sent whatever they had in stock, without any verification. Two doors were unfinished but with different designs — one with raised mouldings and one standard. The third door was pre-finished. After filing a complaint and waiting about a week, they sent the same mismatched doors again. I couldn’t wait any longer and had to install what I had, so instead of matching doors I now have three different designs and finishes. Never again.

Ordering 5 doors, came 4. They send 5 one later on bend like banana.

Great door, good quality

Service was good, but the build quality was not. I purchased a door for my kitchen, quality was not good

One of the best quality doors I’ve had and installed. Can’t believe I only paid around 450 for it. It came with all the seals and the frame was spot on. I actually messed up a little where I put the foot bar thingy too far forward and the bottom seal didn’t fit. I had to re router the already routered threshold as I was about an inch out. Apart from that which was probably my mistake. Great door.

Good quality gate,arrived promptly and easy to order online, good communication throughout
Thanks Buildworld

I have bought a door from buildworld before and I am very happy with both the quality and service, I can't fault this company and would definitely recommend them

Excellent quality doors at brilliant prices. They were around 2 thirds cheaper than our local maxwell. Good communication from supplier

Responded very quickly to my query (Monsoor)

Good product at the right price and delivered when it was supposed to be

Made easy online order will be used again

House was undergoing extensive renovation, knew I wanted all internal doors replacing but hadn't decided on what. Buildworld had a special order purchase at an unbeatable price, I liked what I saw & decided to order. Process including returns etc was fully explained then order processed. Everything from selection to delivery was excellent, communication great throughout.. The delivery man carried each door into the room of my choice. Doors were not fitted 'till months later but look fab. I am so happy with them. Thoroughly recommend this site

Avoid this company!!
We needed to buy a door for our new bathroom, we used build world due to the product we wanted being in stock and 2-3 day delivery being offered.
First red flag was no order confirmation, our first contact was an email outlining the 40% restocking charge if the product wasn’t suitable. 3 days later I contacted the company, was greeted by a very uninterested customer service advisor. I discussed my order, only to be told that I will hear from the manufacturer next week to discuss delivery which would mean actually being delivered within 12-14 days, I mentioned that the website is still offering the product as in stock and delivery with-in 2-3 days, they were not interested, I asked to speak to someone who might be interested only to be told no one would be! That I would need to email my complaint.
I’ve emailed and shockingly I’ve heard nothing. This company is dishonest and offer the worst customer service I’ve experienced in a long time.

ordering and deliver went smoothly. The product was excellant and the cost very comptitive. Will be ordering again in the future.

Good price . Quick delivery

Avoid, ordered 4 doors, 3 were out of stock.

They said they tried to deliver the other door but they didnt and wanted £45 redelivery charge, When i tried to cancel they said there would be a 40% restocking charge.

Awful customer service

Great choice of products and fast delivery,