Bulb Reviews 440

Bunch of robbers, took money out of my account without warning, tried to contact several times in all forms of communication, any responses back are automated and don't correspond. They have set up multiple accounts without my consent to take further payments. When you ring up and eventually manage to speak to a human, they cut you off. Don't use this useless, scamming company.

Poor customer service and even worse supply services. I'm currently on holiday and having to wait 20 minutes because their system has messed up our readings when they were perfectly fine 2 days ago. An absolute joke of a company!!!

ABSOLUTE S**T-SHOW.
i HAD TWO ACCOUNTS, NOW I HAVE 5 AND ALL INCORRECT

My gas meter has switched off and says call help. I have no heating or hot water for almost 2 days now. I have been in contact with them twice to which they have made no effort to get the issue fixed. Last call they said they will email me details. This is totally unacceptable. I never asked to be on a prepayment meter in the first place. No wonder the company is no more. Utter disgrace of a company

Absolutely atrocious customer service, the staff members have an attitude problem and don’t want to help you at all! I have had a broken electricity prepayment meter for 2 months now and they just keep on telling me that it will be fixed soon. I asked to speak to a team leader, supervisor or manager to then be told they don’t have any management due to covid restrictions, I had to actually laugh at their excuses. It makes total sense to me now why this company has went into administration, their customer service team lack energy so no wonder they can’t provide it anymore. Honestly shambles of a company and can’t wait to leave them.

Forced to accept Bulb as they were the existing supplier to a property I moved to in October. Accepted via web application for monthly credit account. First payment taken 9th November - hasn’t been credited to my account. The WORST customer service I’ve ever experienced and that is some achievement. Call agents are in South Africa and working remotely. They are utterly incompetent and couldn’t care less.
I am instructing legal proceedings from today against Bulb for fraud.

Really unhelpful customer service team. I was concerned about my extortionate bill, and it turned out that I had input the readings incorrectly, I resent my readings and was told that they couldn't do anything about it as it was 3 months ago!! They said I would still have to pay the excess £900. I had to elevate this and finally got a resolution, and credit, but it was very stressful. Since the energy increases I now find I am over £900 in debit again!!! I am single living in a small home and am out of the house every work day, I avoid putting lights and heating on now, as the costs scare me. It seems ridiculous that despite paying £180 pm on direct debit, I am also now so much in debt to them. I can't even download my statements to see why July in particular is nearly £400!!! Absolute crooks

Bulb do not listen to their customers. They promise call-back which never come.

1 Submitting gas meter readings but they are not using them and using a much higher estimated reading.
2 having over £1000 of our money on account, and not reducing the monthly direct debit
3 refusing to speak to my husband even though we have an email confirming he can
4 not able to speak to a human
5 having to wait ages to use the chat

Feels like Bulb are deliberately using underhand tactics to gain more money. Hope that Octopus are better when they transfer, worst customer service of energy company we’ve ever had, and you can’t even change at the moment.

I have been with Bulb for three years and up to the last month or so they have been an excellent company to deal with in many aspects. Suddenly there has been a rapid deterioration. They have always been, as far as I am concerned, one of the best electricity and gas suppliers I have dealt with over the years. Prompt replies to queries, courteous staff, simple one tariff pricing, phone answered after a few rings, a completely easy to read, clear billing method, in all a pleasure to deal with this company if a little more expensive than other suppliers. Sadly, no more. Now a complicated site, difficult to understand, no complete breakdown, no notification they had changed from end of month billings to mid month meaning an estimate has been given and having written for an explanation, no response. A bill fully paid in July, followed by another in August lumping July and August together - no explanation - overcharging me for the standing charge twice. Once on July bill and then again twice on "double bill". Even the CAB could not understand their explanation which was sent to them.

I just hope Octopus, having heard good reports, are a little like the original Bulb and give service in the manner Bulb ONCE operated. I am just hoping that the new format is not a sample of what is to come from Octopus and this is the way they will be operating in the future ?

From praising Bulb to the hilt for many years to a now completely opposite opinion I cannot understand their sudden change of attitude, their lack of response, their complicated and lack of information on their billing system. Bulb are either wasting money unecessarily or this is a sample of what is to come from Octopus. I sincerely hope this is not the case. A sad ending to a once excellent company.

Ever since joining with bulb ive had nothing but issues with this company. Everytime i put money onto the meter it doesnt go on, just keeps coming up saying failed. They are quick enough to take your money but can't resolve the problem!

Ok. Well I have had ongoing problems with bulb and was successful at my complaint I had about them when it was taken to the ombudsman. There customer services was what was slammed and how appalling it was. Now it’s transpires that bulb owe us, get this right. £1182.81 I want this all back. As it’s a credit. They are quick enough to take it. Adam if you’re out there still. Just send this to our bank or explain the great big mistake as we once again don’t trust nothing that’s said. Just accept this I’m calling you up tomorrow to request this credit owing to us is paid pronto and our meter checked for free ok

There are no negative words that are enough to describe how badly Bulb are treating their customers. Their Customer Service is the most abysmal, horrendous and incompetent I have ever experienced. They have charged me a £15 late payment fee when a new direct debit didn't set up properly. This was no fault of my own and I made huge effort to sort it out via email, live chats and phonecalls. All of this has been seriously affecting my mental health. Bulb are now refusing to reply, call or communicate back with me. Complete crooks! No wonder they are soon to be no more. Please Octopus, be better than this!

Absolutely Disgusted with this Company. I’ve been paying £300 per month for a very long time now. Price Rise, so we was told to up to £381, within 2 weeks £535 per month. We was always a few hundred pound in credit, then we are £781 in Debit followed by £2000 now in Debit. 🤔😱

We left Bulb June 2021 after they had refunded money to us and their appalling customer service. So we left owing no money. 18 months later Bulb have sent a statement saying we owe a significant amount. of money. I have emailed and phoned 'customer services' to sort this out. I have also requested all my statements and correspondence to be made available as there is no explanation where this demand has come from. The result? A new email statement demanding payment for several thousand. This smacks of sharp practice, and is harassment which, is illegal. Bulb is now owned by Octopus, which makes Octopus complicit in this harassment. I have no idea what to do as there is no one who you contact who does anything. I will have to take this to the ombudsmen, but will this really do anything? Octopus and Bulb you should be ashamed of yourselves.

If I could give them a zero star rating I would. I have been spoken to so rudely twice. Being accused of being a liar that I never gave them meter readings despite having email evidence I have. In times of a cost of living crisis surely more compassion and understanding should be used by staff however the rudeness of some members of staff is unbelievable. I moved out gave them a meter reading they refunded me £300 and then told I owe them £66.00 for a empty property! Avoid this company!

My account was in credit by over £300 so I asked for a refund. They processed a refund of £200 on 25th October 2022 which never reached my bank nor was it credited back to my bulb account. When I raised this issue after 10 days they are taking me round the merry go round instead of giving me my money back. The amount of excuses I have heard are unbelievable just to avoid giving me my money or crediting my account back. Bunch of thieves and scammers. Incompetent staff and an Incompetent company.

I have built up my credit with bulb and asked for a refund. They refused because their policy is to have the customer send in three meter readings at a month apart, before they will even consider giving a refund. I pointed out to them that I had a refund previously, and it was transferred into my bank within days. Apparently, this shouldn't have happened and the person who authorized the refund wasn't following the "process". My request has been sent to the complaints department. Not holding my breath. This is outrageous and means I will have to wait weeks for MY money while it sits in a bulb account racking up interest for the company. Is this even legal?!