I had orderes2 Pocket Hose Copper Head 50 ft. hoses, 2 safe trak, and2 Pocket Hose Pocket Pivot, but so far I have only received of each of these items. The order number is 25125100. I sent email to... See more
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I wish your offers didn't expire so quickly. I don't always have access to sign in to my account to earn points with a purchase, and by the time I get back to it, the offer had expired. You lost a s... See more
Your Angel Ride cushion needs to be longer front to back. Another 4-5 inches long would be perfect. I would buy them as Christmas gifts! I currently have one which I can't use.
Company replied
Company details
Information provided by various external sources
Shop BulbHead.com for smart solutions for everyday life. BulbHead® is the official inventor of Pocket Hose, Atomic Beam, Star Shower, Red Copper Pans. Free Shipping on orders $50+
Contact info
Docks Corner Rd 200, 08810, Dayton, United States
- bulbhead.com
2.7
Poor
324 reviews
Hasn’t replied to negative reviews
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$100 extra charged
Just ordered with free shipping. Get confirmation and additional hose added PLUS shipping. Tried to cancel order right after confirmation and they said it is ready to ship and can’t be stopped and I must refuse delivery. Scam. Order is almost $100 more than expected 😡 I will admit that customer service was nice but I’m not confident of seeing a refund. Of note - I DID receive the refund. I ended up ordering item directly through AMAZON. The QR code to register and warranty the product DOES NOT work.
June 14, 2024
Unprompted review
Reply from BulbHead
Hi Susan,
Our sincerest apologies for the inconvenience you've experienced. This is certainly not the experience we want our customers to have.
Please be informed that a full refund was processed to your original mode of payment on June 28, 2024. We kindly ask you to check your account statement around this time.
If you require further assistance or have any additional queries, please feel free to reach out to us at customersupport@bulbhead.com.
- Keith, BulbHead Support
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Bad experience
Ordered hose with priority handling.Payment account was charged more than what is indicated on the receipt. No updates. No eta. Terrible customer service. Unintelligible rep. Four days past no product, no update!
June 4, 2024
Unprompted review
Reply from BulbHead
Hi Mihak,
We regret to hear about the unpleasant experience you've had with our service. Please accept our sincerest apologies; this is certainly not the standard of service our customers should expect.
We sent you a request to provide us with additional information so we could address your concerns. However, we did not receive a response in the timeframe that Trustpilot allows, and it was difficult for us to locate your account or connect with you.
We are committed to providing exemplary customer service and rectifying this situation. I kindly ask that you contact us directly at customersupport@bulbhead.com, so we can properly assist you and offer an appropriate resolution.
- Keith, BulbHead Support
Ordered a copper bullet hose on 5/31…
Ordered a copper bullet hose on 5/31 and added the $9.99 priority shipping. Called on 6/4 said order was being processed will take 3-6 weeks, i said no I paid for priority, then said it will take up to 15 days. Called 6/6 noticed amount being charged was higher than email. Canceled order, said email confirmation will take 24-48 hrs. Hopefully won't have any more problems. HIGHLY UNRECOMMEND! Hard understanding the operators who answer too
June 6, 2024
Unprompted review
Reply from BulbHead
Hi Michelle,
We sincerely apologize for the unsatisfactory experience you have encountered with your order. It's definitely not the kind of service experience we want for our valued customers like yourself. We are always striving to improve and your feedback is crucial in this endeavor.
Should you require further assistance or have any additional queries, please feel free to reach out to us directly at customersupport@bulbhead.com.
- Keith, BulbHead Support
I ordered one pair of night driving…
I ordered one pair of night driving glasses. Instead, they charged and sent four pair. At checkout I was not able to adjust the order.
May 20, 2024
Unprompted review
Reply from BulbHead
Hi Barbara,
We sincerely apologize for the inconvenience. That's certainly not the experience we aim for our customers. It appears that there may have been some mix-up.
Unfortunately, we have not been able to retrieve your details as we didn't get a response from you within the allowed Trustpilot window, making it challenging to locate your account or reach out.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
I placed an order for two hoses plus…
I placed an order for two hoses plus warranty and they charge me $138 and $20 for shipping and on their website it says anything over $49 will not be charged shipping. I have sent him three different emails and they yet to send me an email that has a solution.
May 31, 2024
Unprompted review
Reply from BulbHead
Hi Thomas,
Please accept our deepest apologies for any inconvenience experienced. This is certainly not the experience we envision our customers to have.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
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The ruby horse power scrubber is a…
The ruby horse power scrubber is a complete rip off.nothing like the commercial shows.i even ordered the delux ruby for more power for 72 dollars and its no good.i can't believe they get away with the false claims they make in the commercial. I've been trying to contact them for a refund but they don't answer the phone and they don't respond to my emails.
May 23, 2024
Unprompted review
Reply from BulbHead
Hi Tony,
We're truly sorry to hear that the Ruby Horsepower Scrubber didn't live up to your expectations and that you've encountered difficulties in reaching our customer service.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
Customer service SUCKS
I ordered 1 Copper Bullet hose and was charged for 3
Contacted customer service at least 5 times
Nobody can speak understandable English and was told I could not cancel the order because it was ready to ship. I heard that same excuse for days. I was charged for 3 hoses but haven't seen any yet.
I tried calling corporate in the U.S. but nobody get's back to me. STAY AWAY from Bulbhead!!!!!
May 27, 2024
Unprompted review
Reply from BulbHead
Hi Wayne,
Please accept our sincerest apologies for the difficulties you have experienced with your order and our customer service. The situation you have described is not the standard of service we aim to provide, and we deeply regret the inconvenience you have faced.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
I've seen the TV, and did some research first....
I've seen the TV ads and the wording used. Everything seems to be at risk of becoming unavailable. I've considered a couple products. I cannot express how happy I am for Trustpilot. Upon opening this page and seeing the overwhelming number of reviews with a "1 star" rating I quickly realized to avoid doing business with BulbHead. These ratings wording provided me with a lot of laughs, quite entertaining. Many would have given a ZERO if they could. I was now interested in learning more about BulbHead and it's operation, background, and ownweship. OMG, this should be on the news, 100% pure scum in every way. Not an honest company trying to provide a product in a fair or ethical manner. I won't quote what I've read, but this is my opinion based on my research.
May 26, 2024
Unprompted review
Reply from BulbHead
Hi Jeff,
Thank you for taking the time to share your feedback. We acknowledge that the wording used in our TV advertisements has generated some concerns. We would like to clarify that we stock several hundred different products and there are indeed some whose future availability we are unable to guarantee due to certain issues within the supply chain that are, regrettably, beyond our control. We assure you we intend to simply communicate the current situation transparently to our customers.
We're committed to continuously improving based on our customers' feedback. Thank you again for making your thoughts known to us.
- Keith, BulbHead Support
Good products
I have bought a number of items from Bulb head and never had a problem. Quality is good and they come at a fair price.
Thanks.
May 25, 2024
Unprompted review
Reply from BulbHead
Hi Peter,
Thank you for taking the time to share your positive experience with our products. We truly appreciate your feedback and we're glad to hear that you've been satisfied with the quality of our products as well as finding our pricing to be fair.
Thank you again for your commendation. It's customers like you who reinforce our commitment to providing excellent products and service. We look forward to serving you again soon.
- Keith, BulbHead Support
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BAD CUSTOMER SERVICE
Bulbhead has a very bad customer service. I recently purchased the Angel wing rear view mirror, unfortunately I never received the item and requested a refund. It has been over the time limit of 3 to 5 working days excluding the weekend
I was promised that I would recieve this refund and it has never happened. Each person I would speak with would promise me I was getting my money back
Not so!!! I WILL NEVER BUY FROM BULBHEAD AGAIN!!! CAUTION!!!
May 8, 2024
Unprompted review
Reply from BulbHead
Hi Janis,
We're deeply sorry to hear about the troubles you've been facing with our customer service and the refund process. We understand your frustration and apologize for any inconvenience this might have caused you.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
Broken mirror and was lost in receiving…
Broken mirror and was lost in receiving on the way back.
May 6, 2024
Unprompted review
Reply from BulbHead
Hi James,
We sincerely apologize for the untoward incident you encountered with your recent purchase. It's disheartening to know that the mirror arrived in a broken state and thus, could not fulfill your expectations.
We have immediately arranged for a replacement to be sent to you and should be on its way very soon. Thank you for bringing this to our attention and allowing us to rectify the situation.
- Keith, BulbHead Support
POOR PRODUCT AND CUSTOMER NO SERVICE
On August 28, 2023, I made a purchase of a Pocket Hose for $87.26.
The Pocket Hose Copper Bullet product came with a ten year warranty against significant loss of performance resulting from normal wear and tear.
On March 27, 2024, I contacted Pocket Hose, advised that the plastic threaded male connector that the copper bullet and sprayer attach to had degraded, the copper bullet and sprayer would no longer attach, and I needed to return the hose for repair. Pocket Hose requested a clear picture showing the defect which was sent, and then notified me that a replacement had been processed.
On March 31, 2024, I received the replacement with the very same plastic threaded male connector that had failed. Pocket Hose no longer sells a product with anything but all copper connectors for this reason. I contacted Pocket Hose again and was promised a replacement with all copper connectors which I have never received. Pocket Hose also stated that they were issuing me a full refund which I have never received.
March 31, 2024
Unprompted review
Reply from BulbHead
Hi Sparky,
Our sincerest apologies for the inconvenience you have experienced; this is surely not the kind of service we wish to provide our valued customers like yourself.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
I my order still has not arrived and…
I my order still has not arrived and trying to find out any information about it is pretty much a lost cause. It's been a month and still don't know a thing. To anyone thinking of using this "Vendor"...DON'T!!! Unless you like headaches.
March 27, 2024
Unprompted review
Reply from BulbHead
Hi Roger,
Our sincerest apologies for the inconvenience you have faced concerning your order. We fully understand the frustration that such a delay can cause and want you to know that we sincerely regret any inconvenience caused.
Our team sent you a request for additional information to investigate the matter further and provide a resolution. Regrettably, we have not received a response within the Trustpilot timeframe and thus, we are unable to locate your account or reach out to you.
To ensure your concerns are addressed promptly, we kindly ask you to get in touch with us directly at customersupport@bulbhead.com. We are committed to providing exceptional customer service and want to work with you to resolve this matter to your satisfaction.
- Keith, BulbHead Support
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The same item was on amazon for half…
The same item was on amazon for half the price , I paid 45.00 , I paid 19.00 on amazon , when I tried to return to bulb head my refund was 26.00 , apparently, the shipping I paid was non refundable & I had to pay to ship it back, I will not purchase anything from them again
March 6, 2024
Unprompted review
Reply from BulbHead
Hi Catalano,
Thank you for taking the time to share your feedback on your purchase with us. We truly value your opinion and we're here to address your concerns.
We understand that on comparison you found the item you purchased from us available on Amazon at a lower price. However, we'd like to clarify that the item listed on Amazon for $19.99 is not the same as the one you purchased from us. This item is the regular Red Dog version without adapters, whereas the one you bought directly from us is the deluxe version. This deluxe version includes drill adapters, which accounts for the price difference.
Turning to your concern about the return and refund, according to our records, we sent a prepaid return label to you on the date of 3/26/2024. We also provided a product refund before even receiving the order back in our warehouse. This was done as an exception to our regular return policy to make the process more convenient for you. However, as of today, we don't have any record of your returned merchandise and it seems that the return label we sent hasn't been used.
We hope this clarifies your concerns. We value your business and don't want this experience to thwart any future purchases. We're always committed to providing you with the best service and products.
- Keith, BulbHead Support
Bulb head is stupid !
Bulb head is stupid !! Every commercial says may be discontinued due to supply chain issues !! Monkey magnets doesn't have a supply chain issue !! The only issue is that you're liars !!
March 16, 2024
Unprompted review
Reply from BulbHead
Hi Brian,
Thank you for taking the time to express your concerns. We stock a wide variety of products and unfortunately, there are circumstances beyond our control that may impact the availability of certain items, including Monkey Magnets. We aim to be transparent with our customers regarding these issues.
We highly value your feedback as it helps us make continuous improvements. Thank you again for making your thoughts known to us.
- Keith, BulbHead Support
After about a month
After about a month, the wallet doesn't close properly.
Don't buy
Almost a year later they sent the following reply. BTW, I never received any questions or comments from them. And they are lying when they said they don't have my information.
Hi Tim,
We apologize for the inconvenience you're experiencing with the wallet. We requested some information from you to investigate this issue and offer a solution. Unfortunately, we haven't received any response from you within the Trustpilot timeline and we're unable to locate your account or contact you.
We strive to provide excellent customer service and want to resolve this for you. Please reach out to us at so we can assist you further and offer a solution.
- Keith, BulbHead Support
December 31, 2023
Unprompted review
Reply from BulbHead
Hi Tim,
We apologize for the inconvenience you're experiencing with the wallet. We requested some information from you to investigate this issue and offer a solution. Unfortunately, we haven't received any response from you within the Trustpilot timeline and we're unable to locate your account or contact you.
We strive to provide excellent customer service and want to resolve this for you. Please reach out to us at customersupport@bulbhead.com so we can assist you further and offer a solution.
- Keith, BulbHead Support
Hi Tim,
We unfortunately do not have access to your information from this third party platform unless you provide it to us from the request we sent, which we did not receive from you within the 3 days that trustpilot allows. We did send you a request via trustpilot to get your information. We kindly ask that you do reach out to us so that we can contact you. - Brittany, BulbHead Support
Bought the star shower slideshow
Bought the star shower slideshow. It almost burned my house down the slide was melting in the machine. I was going to use it for Valentine’s Day shocked me totally unexpected almost a fire, What the hell I want my money back. If I can send a picture of the disk that is totally burned up I’m gonna hold onto everything I want a few things bulbhead to read this.
December 11, 2023
Unprompted review
Reply from BulbHead
Hi Mad,
We're deeply sorry to hear about your unfortunate experience with our Star Shower Slideshow. It is alarming to learn that the product nearly caused a fire, indeed, this is not the quality of service we are committed to delivering. Our sincerest apologies for the inconvenience this may have caused you.
As an immediate response, we sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
Our commitment is to make this right and to address this unsettling circumstance, we are very eager to assist you and provide the much-needed resolution. Therefore, we kindly ask you to contact us at customersupport@bulbhead.com. Once we receive your email, we guarantee to take prompt action to solve your concerns.
- Keith, BulbHead Support
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Worst place I ever dealt with
Worst place I ever dealt with, first I got double charged and then never received my original order.
Nasty big scam company.
December 15, 2023
Unprompted review
Reply from BulbHead
Hi Walter,
We were deeply disheartened to learn about the inconvenience you experienced with your order, including being billed double and not receiving the items. Please accept our sincere apologies!
We sent you a request to provide us with your information for us to further investigate this issue and offer a solution. Regrettably, we didn't get any response within the allowed timeline Trustpilot provides and weren't able to locate your account or contact you.
We believe in excellent customer service and are committed to fixing this issue at hand. Please contact us directly at customersupport@bulbhead.com. Your satisfaction is our priority and we sincerely hope to have the opportunity to rectify this.
- Keith, BulbHead Support
Terrible delivery service.
On December 27, 2023 I ordered two mermaid drain magics. Finally, on January 8 I received only one after paying for two. I brought their mistake to their attention and on January 11 I was told my second one was in transit. I finally received the second one on January 22.
They have interesting products, but their delivery service is extremely slow, and I will not order from them ever again.
January 24, 2024
Unprompted review
Reply from BulbHead
Hi Will,
Our sincerest apologies for the inconvenience you encountered regarding your order. We understand that the delivery service fell short of your expectations, and for that, we truly apologize.
Your feedback is invaluable to us as it allows us to address and rectify such issues effectively, ensuring a smoother experience for you and our other customers in the future.
Despite the unfortunate delivery challenges, we hope that the products you received met your expectations and are serving your needs as intended. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your future experiences with us are greatly improved.
- Keith, BulbHead Support
Fast service on mistake I made
I made a mistake and ordered something wrong from this company. I sent them an email to correct and it was done within two business days with credit back to my account. I will be looking to order items from this company in the future because of the way this was handled.
January 16, 2024
Unprompted review
Reply from BulbHead
Hi Shirley,
We are extremely grateful to you for taking the time to share your experience with our company. We're pleased to learn we could efficiently assist you in rectifying your order, and your satisfaction with how we handled the situation means a lot to us.
We continually strive to enhance our customer service, and such positive reviews demonstrate that we are indeed delivering on that commitment. Your commendation serves as a great motivation for our team.
Thank you for your encouraging review.
- Keith, BulbHead Team
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